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Customer reviews: Powerful Contact Form Builder

Develop by Shopify

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,962)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Lara Peters

Nov 13, 2024  on Shopify

Emma gave me so much help! I was unable to view my submissions as I was out of memory. She helped me upgrade and restore my submissions ! Thanks a lot again

VINTAGE SIGN

Nov 12, 2024  on Shopify

Excellent customer service! Especially emma! It can help me solve the things I want to do, it can help me install the Form in the position I want, and the reply speed is very fast, I already feel that I have to buy this Powerful Form Builder!

Korean Harris Author

Nov 11, 2024  on Shopify

Love how easy it is to use the form making it user friendly for my customers. Customer support is amazing especially Emma

Bando Party World.

Nov 11, 2024  on Shopify

Emma was really great and helpful. I appreciate all the help and looking forward to using the app more.

Retreat Home Furniture

Nov 11, 2024  on Shopify

We've been using this app for quite awhile and it's the best form builder we've tried. Support is super quick to respond. I just had a great experience reaching out for a little help and Emma responded immediately and fixed the problem right away. Thanks, Emma and thank you to the rest of the team for an amazing app!

Urban Bonfire

Nov 11, 2024  on Shopify

Great experience! The support team contacted me promptly regarding my questions, and they provided solutions that were clear and easy to follow!

Cheeky Plant Co.

Nov 11, 2024  on Shopify

This contact form app is intuitive and easy to setup. I had a previous issue setting up SMTP on another app, and am happy to have found a replacement that works. The UI for configuring the forms is great. Whilst onboarding this app, I received quick support from Emma who was able to assist with every question I had. Thank you!

Novofit Store

Nov 10, 2024  on Shopify

The form builder works incredibly well. I had a slight issue with my form not being visible on our page, and Emma from the customer support team were able to sort the issue very quickly. Very helpful.

Agribrianza

Nov 10, 2024  on Shopify

Ottimo tool, facile da usare e molto intuitivo. Abbiamo avuto modo di testare anche il supporto che si è dimostrato molto rapido ed efficiente.

Uphanger

Nov 07, 2024  on Shopify

Recomiendo altamente esta app. Ni siquiera me imaginada que podia hacer exactamente un formulario interactivo con varias paginas tal y como me lo imaginaba para mi tienda. Y ademas el soporte tecnico, en especial Emma, solucionan todo cualquier personalizacion que deseas y rapido. Muchas gracias!

Dotinks

Nov 06, 2024  on Shopify

The form is simple and easy to build. I faced an issue, and Emma, my support agent, was very kind, fast, and helpful in fixing my problem.

Yhireleya

Nov 05, 2024  on Shopify

I had an issue with not being able to remove the premium features from my form template. So I contacted Emma via chat and she responded so fast and solved my problem, she helped me a lot! ♥ Can't say something about how the form will work on my site, right now, but I am sure, if I would come to an issue, I will get fast help. Happy me ♥

Geluidsoverlast

Nov 05, 2024  on Shopify

heel goed geholpen door emma, het programma werkt goed en is overzichtelijk. Hij heeft alleen niet heel veel extra functies het is vrij basic maar erg goed !

BODYFRIEND

Nov 04, 2024  on Shopify

Emma, the support representative, always welcomes me warmly. There were several issues, and she managed to resolve them very quickly. For the things I could handle on my own, she provided clear and precise guidance, which was incredibly helpful. I truly appreciate her dedication and responsiveness—it made my experience smooth and stress-free. Thank you so much, Emma!

LAYOUT

Nov 03, 2024  on Shopify

We had trouble with assigning the product to different form, Emma and the team has been really helpful and efficient with our issues

real you

Oct 31, 2024  on Shopify

Creating a form is quite straightforward, and when problems are encountered, the support team is very responsive.

Inter Fahnen

Oct 29, 2024  on Shopify

The app is very easy to set up and works perfectly. If you have any problems, the support is really quick and reliable

The Lad Collective

Oct 29, 2024  on Shopify

I recently needed assistance with the Powerful Form Builder app, and Emma from the support team was incredibly helpful! She responded quickly and was able to address all my concerns efficiently. Highly recommend for anyone using this app

thatskyshop JP

Oct 28, 2024  on Shopify

I found the online customer service, and they quickly resolved our issue. Thanks to Emma for her help!

2-Cycle GmbH

Oct 27, 2024  on Shopify

Great support! Fast and helpful. The Formbuilder is intuitive too use and there are alot of options too choose from.

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