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Customer reviews: Powerful Contact Form Builder

Develop by Shopify

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,962)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

The Blissful Place

Sep 15, 2024  on Shopify

The support team was very proactive in helping me with a specific issue that I had. They came up with a few different solutions that fixed the issue. I appreciated the helpful and responsive support.

Jason Anderson Artist

Sep 15, 2024  on Shopify

Good easy-to-edit form with all of the necessary information boxes I need. I had a bit of difficulty in getting the form published on my contact page - but Emma was there to help... and we had it up in no time.

Art Discovery

Sep 14, 2024  on Shopify

Very good customer service. Emma was quick and courteous and organised the development team to make an edit I couldnt figure out how to do. Very pleased.

Efi

Sep 13, 2024  on Shopify

I was initially skeptical about this app, despite its nearly 2,000 reviews. However, Emma has been incredibly helpful and has consistently found solutions to my problems. My experience with this app has been nothing but positive so far. All I can say is: Keep up the good work. Thanks for everything, Emma!

Bri Simpson Art

Sep 13, 2024  on Shopify

had an issue with getting an automation to trigger as well as some general back end tasks to sync. Emma was able to point me in the right direction and I was able to fix all my integration issues easy peasy

Imgnd Studio

Sep 12, 2024  on Shopify

The app seems great but the integration to embed to my website was not easy and had to spend more than 3 hours with a help center to tackle the issues. Emma at the help center was so patient with me and did a great job resolving the issue. Many thanks to Emma!

The Lounge Suite Studio

Sep 11, 2024  on Shopify

The app is good, all my requirements are fulfilled in the free plan, and the app support is also good, they reply on time and provided me exact reverts which I wanted with screenshots, especially Emma. She attended me from support team and provided the exact revert and solved my issues.

Tee's, Print and Apparel

Sep 11, 2024  on Shopify

What I love most is the ability to create multiple forms without being ripped off on monthly prices. The staff is very helpful and quick to respond plus give clear instructions! Overall grateful as this help support my small business and startups. I’ll be using in my other stores too. No complaints at all, it is very versatile and fits good on the store.

Magic In The Moonlight

Sep 11, 2024  on Shopify

Ottima applicazione con svariate funzionalità. Ringraziamo specialmente Emma per averci affiancato ad ogni problema e ad ogni richiesta di revisione, inclusa anche aggiunta di codici personalizzati

Centuries Rug Shoppe

Sep 10, 2024  on Shopify

I just installed an intake form on my website and needed help to get it to a good pace. I reached out the developer and Emma helped me make the form match my theme as close as possible. Now the form is live and looks like it belong on my website.

Mobile Fidelity Sound Lab

Sep 10, 2024  on Shopify

App is great. We needed support though because one of our forms wasnt delivering to the proper email addresses and Emma came and got it straightened out for us.

Alexander's Uniforms

Sep 10, 2024  on Shopify

Had some issues with how my theme and the app interacted but Emma was quick to respond and help. Otherwise, the app works great and looks great too!

IMPOSSIBREW®

Sep 10, 2024  on Shopify

We've been using Powerful Form Builder for a while now and since switching our theme, autoresponders stopped working. Emma was very helpful and resolved the issue very quickly.

Orms Direct

Sep 09, 2024  on Shopify

I had a fantastic experience with the support team, especially Emma, who was incredibly helpful and responsive. She attended to my query promptly and ensured that all my concerns were addressed in no time. Her professionalism and attention to detail made the entire process smooth and stress-free. Highly recommend both the app and their excellent customer service!

TCG TOYS

Sep 09, 2024  on Shopify

This form builder is incredibly simple and easy to set up on your website, even without prior web knowledge. It's user-friendly and serves its purpose well. The customer care, especially Emma, is quick and reliable when it comes to resolving any issues. The only recommendation I would make is to regularly check the forms and ensure that emails are being received, especially if they’re set to forward to an admin or catchall email address. Occasionally, the form may disconnect due to unforeseen and minor technical issues. However, the support team is always prompt in addressing and fixing these problems.

Custom Letterman

Sep 08, 2024  on Shopify

I have just started using this form and it seems incredible. Emma from Technical support team is vey helpful and go beyond the way to to help you. I will add further review once I get used to it more.

Crew Supply Co.

Sep 04, 2024  on Shopify

Emma was super helpful and fixed an issue I was having with my form. She was very efficient and kind!

MVP Collectibles

Sep 04, 2024  on Shopify

Emma was super helpful. I have an unusual theme and she was able to get a developer to integrate it within 10 minutes. Legend!

Jointgo Store

Sep 04, 2024  on Shopify

I had a problem that I couldn't solve on my own but Emma was very helpful and warmed my heart with her service, I highly recommend this plugin.

Blue Diamond Jeweler

Sep 04, 2024  on Shopify

Emma did a great job understanding my question and giving two solutions. She quickly figured out the issue and helped me. Thank you very much for the great support.

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