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Customer reviews: Powerful Contact Form Builder

Develop by Shopify

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,962)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Pebble Gear EU

Jul 28, 2024  on Shopify

Great support from Emma, even if problems sometimes occur, they are dealt with immediately and efficiently. Can only recommend the app.

EPG Engines

Jul 28, 2024  on Shopify

Great app and amazing support. I had an email issue today, and the support team responded swiftly. I appreciate your help. Thank you Emma, for your timely assistance.

Timeless Treasures Collection

Jul 27, 2024  on Shopify

Customer support was a real help! Really quick to respond and really quick to fix the issue I was facing. Thanks so much, Emma!

ARTEM

Jul 25, 2024  on Shopify

I have received assistance from Emma from Globo and I am very pleased of her fast reaction and well done job! Thank you!

Giuuno

Jul 24, 2024  on Shopify

App intuitiva e veloce. Abbiamo impostato una pagina leads in 5 minuti ed è direttamente connessa con le schede clienti di Shopify.

Litho Books Inc.

Jul 22, 2024  on Shopify

The app works nice, easy to use. It's great for manage customer approvals, wholesale registrations.

CESC GmbH

Jul 21, 2024  on Shopify

Great app, easy to use and does exactly what your want. I am only using the free version for my mailing list but support has been amazing with helping with the customisation.

Simpl. Bands

Jul 20, 2024  on Shopify

The app was super easy to use, and the support was extremely helpful. It was like 10pm and they were still there to help me work out a small issue. Highly recommend.

Wonky

Jul 18, 2024  on Shopify

Great response time!! Emma has been really helpful and anything I needed has been fixed immediately. Recommend this app!

HUNY Boost

Jul 17, 2024  on Shopify

The staff was very helpful in solving my problem and responded exceptionally fast. This was especially helpful to me

ⅡA Diamond

Jul 15, 2024  on Shopify

難易度のそれなりにフォームの高いカスタマイズが必要になり、著名なアプリを一通り入れてみましたが、細かい実装が出来るのは、間違いなくこれだけでした。 例えば、 ・自動返信メール ・複数のフォーム作成 ・ショートコードでの実装 ・カートに入れるボタン近くでも実装 ・商品名を自動挿入 ・cssでカスタマイズ など、割と手間のかかるようなカスタマイズも数時間で実装出来ました。 サポート対応も良く、大変助かりました。 emmaさんありがとう。

Kanati Tires

Jul 15, 2024  on Shopify

After installing the app, I had questions, and their customer support agent, Emma, quickly resolved my issues. I like that you can chat directly with support when in the app and tell when someone is online to help. So far, the contact form has proven to be easy to create. Plan to keep this app installed!

Factory Tile Depot Inc

Jul 15, 2024  on Shopify

Customer service always responds quickly and has a solution to my questions. Today Emma was very quick to respond and within minutes my issue was corrected and working correctly on my live site. Thanks for the help!

Team RH Fitness Staging

Jul 15, 2024  on Shopify

A great app and a massive time saver, has everything that we could hope for from a custom form builder, the conditional logic is a fantastic feature Support is quick and helpful as well

Evoluderm

Jul 14, 2024  on Shopify

Je recommande ! Application qui répond aux attentes et en plus, l'équipe de support est géniale !"

DNT Optics Store

Jul 13, 2024  on Shopify

The problem was solved quickly and the technical support team was very professional. Highly recommended.

Dasher

Jul 10, 2024  on Shopify

crazy app, works really well and Emma in support team is very helpful and most important knowledgeable too

Savior Heat Official® Store

Jul 10, 2024  on Shopify

This app is great, very powerful! And the staff Emma is very friendly and responds quickly, highly recommended

Heath Riles BBQ

Jul 10, 2024  on Shopify

Emma provided great and fast support. We had a small issue we could not solve, and it was fixed within minutes. We are using several forms, and they are very easy to build and implement. Great work!

VP Racing Fuels Inc.

Jul 09, 2024  on Shopify

Love the app and love the support! I had an issue and Emma along with her team helped me to solve it in less that 24 hours.

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