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Customer reviews: Powerful Contact Form Builder

Develop by Shopify

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,962)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

boemlinen

Jun 25, 2024  on Shopify

Emma was helpful and fast to reply, she understood my questions and helped me resolve my query promptly

CCR

Jun 24, 2024  on Shopify

This app is good for what it needs to do, but the best part is the service. I had so many questions, and quite a few customizations needed for the form I was building, and Emma was very helpful. Not only did she help with what I needed, but she was informative, and quick to respond.

Black Forest Wood Co.

Jun 24, 2024  on Shopify

great app support, Emma was a great help, she did everything she can to help me and solve my problem in matter of few seconds!

PlanBee

Jun 23, 2024  on Shopify

The app is great and has solved quite a few problems for us. Support has been amazing too...very prompt and attentive. Highly recommend.

spottle

Jun 23, 2024  on Shopify

Amazing support. So helpful and always available. Emma was very kind and tried her best to help. The app works very smooth and without mistakes

Pikolin Business

Jun 23, 2024  on Shopify

Great app and even better support! I had an issue with email notifications and Emma helped me to solve it within minutes.

fahrrad.de

Jun 23, 2024  on Shopify

Super einfach. Und bieten einen super schnellen und netten Support - Emma hat mir direkt fachkompetent weiter geholfen.

Go Sports Skate Shop

Jun 23, 2024  on Shopify

We've been using the app for our job application contact form and it's been working wonderfully for the last 2 years. 1 day the form disappeared from the webpage. I tried troubleshooting using the FAQs they had but to no avail. I reached out for help and Emma and her team was very prompt and responsive and helped solve the issue quickly. Thank you!

Furry Fashionable

Jun 23, 2024  on Shopify

The customer support team solved a contact form issue in no time on a Sunday. They also clearly communicated the changes that were made. Great contact form app and support team.

Coral Coast Essentials

Jun 22, 2024  on Shopify

I have only just begun using the Powerful Contact Form Builder and so far I am very impressed. I only have the free plan as I only need the one form (at the moment), and it was extremely easy to put the form together and make changes as needed. The customer support is very good as well. I had a small issue and I used the Chat available and within minutes Emma had replied and walked me through the process to allow the developers to help with my query. The issue was fixed in no time, and Emma also followed up a day later to make sure all was well. That is really great customer support that is so very much appreciated, thank you Emma!

GET HVPPY™

Jun 18, 2024  on Shopify

Easy to use app with great support. I had an issue and Emma jumped on it right away, working with the dev team, and they had it solved within a few minutes.

DataVisual Marketing Inc.

Jun 18, 2024  on Shopify

One of the only apps that has very specific features like dynamic e-mails based on form fields. Great support team, very fast and they've fixed any problem I've come across or created thus far.

Springer-Reiniger

Jun 18, 2024  on Shopify

The application works perfectly and is GDPR compliant. The support is also brilliant. My experience with Emma in support has always been perfect. Fast, uncomplicated and problem-solving.

Bunnie Caddie

Jun 17, 2024  on Shopify

Great customer service from Emma who was friendly with great communication and solved an issue quickly, highly recommend!

Tasbulk Pty Ltd

Jun 17, 2024  on Shopify

This app is excellent - does everything I need it to and offers a high level of customization. The staff are very supportive as well.

Laura Todd

Jun 16, 2024  on Shopify

Très bonne application avec beaucoup de fonctionnalités, nous recommandons. Le support est très réactif, un grand merci à Emma pour avoir pris en charge notre problème et l'avoir résolu.

PS Helium

Jun 14, 2024  on Shopify

One of the best things about Powerful Contact Form Builder is their customer support. I am not very tech savvy, but Emma in customer service helped make using the app seamless. Thank you, Emma!

Happy Truck Month

Jun 12, 2024  on Shopify

Had trouble setting the reCAPTCHA and page behavior afterwards. Support was long in reply, but Emma helped me when she mentioned time change. She was professional, patient, and helpful.

Magic Within

Jun 12, 2024  on Shopify

Works for simple things. I’ve have multiple issues with it which is a shame, because customers had to tell me about what’s not working and I might have missed some clients due to it. However comes with customer support that have been fast and kind.

PinkSauce Studios

Jun 12, 2024  on Shopify

Great support! Emma from the support team resolved my issue immediately, now onto creating some forms

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