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Customer reviews: Powerful Contact Form Builder

Develop by Shopify

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,962)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

cavinci.nl

Apr 24, 2024  on Shopify

I had some difficulties with the app. I came in contact with Emma from the customer service and she was was very friendly and helpfull and within a few minutes my issue was solved and everything worked perfectly!

Rug Casa

Apr 23, 2024  on Shopify

I recently had the chance to use this fantastic Form, and I was thoroughly impressed by its features and functionality. What truly stood out, though, was the exceptional chat support provided. The support team was quick to respond, knowledgeable, and incredibly helpful, making my experience with the app seamless and enjoyable. I want to highlight that Emma was a great help during my interaction with the support team. Her expertise and responsiveness made a significant difference in resolving my queries effectively. I highly recommend this app to anyone looking for a user-friendly interface and top-notch customer support.

EWKONBEAUTY

Apr 20, 2024  on Shopify

The help and support that I received from Emma was amazing. She was extremely helpful and I enjoy my experience why using the app.

HEDWERX

Apr 19, 2024  on Shopify

Wonderful customer service and super UX friendly design. The app is intuitive and their customer support team will guide you through any hiccups.

Swazi

Apr 18, 2024  on Shopify

This is the only app I could find that allows customers to upload multiple images via a landing page. All other apps with image upload functions only allowed upload at checkout. It's very easy to build a good-looking form too, and support replies very fast.

daVinci Print

Apr 18, 2024  on Shopify

I got great customer service to get my request form up and running. I look forward to using this app for all of my forms.

dbramante1928

Apr 15, 2024  on Shopify

One of my favorite apps. Great support, and a lot of opportunities within the app. Emma helped us within a few minutes every time I need her assistance!

CompoundLabs

Apr 12, 2024  on Shopify

Great app and very helpful customer service - highly recommend for producing high quality forms of all kinds

CEMS

Apr 11, 2024  on Shopify

The app works great! The service is really nice, problems are being solved immediately, I am really satisfied with the help and app.

EYE EYE ISUZU

Apr 09, 2024  on Shopify

動作不良の場合でも、即日専業のスタッフさんがご対応いただけた。Shoplifty使用を始めたばかりですが、助かっています。

Jiggle Defender - Strongest Cosplay Body Tape

Apr 08, 2024  on Shopify

The app and support is really great. Emma has been very helpful in setting up the app and our first form.

Headsets.com

Apr 08, 2024  on Shopify

Support was quick, friendly, and efficient. Followed up a few days later to make sure my issue was resolved (issue was with my email provider, not them).

Ayerphalo

Apr 08, 2024  on Shopify

I highly recommend this App! Thanks Emma! The solution was very fast and very patient! Highly recommended!

LE MARI CORRECT

Apr 08, 2024  on Shopify

I truly appreciate Emma's polite and prompt assistance. It was great using this app. I'm grateful for Emma's help. Thank you so much.

Glazed Beauty

Apr 07, 2024  on Shopify

The developers were super helpful in customising my form to my needs extremely quickly. Customer service from Emma was fantastic!

Cresconova

Apr 05, 2024  on Shopify

Great support! Was able to help me with a custom font quickly. I love the form builder- is a great, elegant solution. Recommend highly

Echo Hill Forge

Apr 05, 2024  on Shopify

I just installed it and have only made a few tests but so far so good. I had a question the help chat responded very quickly with the solution. Looking forward to working with the app more!

SPIRIT - beauty excellence

Mar 21, 2024  on Shopify

Does exactly what you need. Simple to create forms and to integrate them into your theme. It has a lot form options to chosse from. The support is top notch as well - quick and uncomplicated getting the job done. Thanks! Highly recommended!

Gladly Family

Jan 31, 2024  on Shopify

Powerful Contact Form Builder works so seamlessly in the background, you'll forget it's there! When our reg page stopped working after we implemented a new website design, we reached out to the Form Builder team. They immediately responded to our help request and made sure our webpage was back up quickly. We are very happy with the app and the team's fast response when a problem happened. I would recommend this product to others.

Shen Blossom

Jan 15, 2024  on Shopify

We've been using the app on two stores for about 18 months or so and it does everything we need it to do, one site sends our contact form to Zapier to open a Zendesk ticket, the other site uses it primarily to directly send data to a Google Sheet. We had built out a very nice multi-step form as well for one site but it was for a short-term project. All not typical usages and many more integrations are possible, it does way more than we need. Support has been excellent, responding quickly to the one or two times we've needed to reach out.

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