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Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,702)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Rothley

Oct 24, 2024  on Shopify

Fantastic app and the support I got from Helen was on point! helped to make the form work with dark mode cant wait to make some more smart forms.

NovaRX Inc

Oct 24, 2024  on Shopify

I had an excellent experience with the support team, especially Emma! She was extremely helpful and guided me through the entire process with patience and expertise. I needed assistance with setting up custom form functionalities, and Emma not only provided clear guidance but also went the extra mile to ensure everything was working smoothly.

Popular Book Company Pte Ltd

Oct 23, 2024  on Shopify

Great app....I can create 1 form and in the form I can have the submissions re-direct to different departments. Their customer service team is also helpful in helping me resolve the issue.

店舗家具本舗

Oct 22, 2024  on Shopify

I had an issue, that the contact form wasn't working properly so I asked for help, and their response was quick. They could fix that in couple days, which was great. it was good customer experience. thank you!

Canterbury Timber & Building Supplies

Oct 17, 2024  on Shopify

We had some custom requirements for the form and reached out to the support team. Emma and her team delivered on our custom request within just 4 hours. Fast support and excellent service!

The Good Pour

Oct 17, 2024  on Shopify

While I've only used the free version of this form builder, I've had a great experience with the ease of embedding it onto our website and having it match our custom theme. Plus, Emma with their support time was incredibly responsive and helped solve a button placement issue quickly, despite time changes! I'm looking forward to growing our relationship with this company and am already looking into the premium plan as we grow!

CelWel

Oct 16, 2024  on Shopify

By working with Emma, I learned how very easy is to connect a Powerful Form Builder form on my Shopify site to Google Sheets. Just follow the steps in these guides! (1) https://globo.io/kb/connect-globo-form-buildder-app-to-google/ (2) https://globo.io/kb/connect-form-data-to-google-sheets/ Emma was truly patient and clear!

Belle Vie Furniture

Oct 16, 2024  on Shopify

Emma was very helpful, thanks in assisting us to automate our forms to create customers in Shopify! big help!

Memorable Merch

Oct 15, 2024  on Shopify

Emma has been a great help :) She's very patient and knowledgable. What would have taken me 4 hours to figure out on my own, she does in minutes.

My Store

Oct 15, 2024  on Shopify

Amazing app and even better customer service - Emma solved my issue immediately, very impressed with her quick action and communication.

iSiGIFT

Oct 14, 2024  on Shopify

Great app for my usage, but even greater support. Was testing the app out nd needed some assistance regarding specific need, and the support was absolutely spot on. Thanks Emma for the support:)

ZONE3

Oct 09, 2024  on Shopify

PCFB Has honestly been incredible for us as a store creating forms. The customer service is stellar and they will even help with custom requests like coding a form into a banner. Sarah from the CS team was super helpful and friendly and absolutely needs a hefty pay rise!

Moto Central

Oct 09, 2024  on Shopify

Globo make some great apps and this is one of the best. Emma on live chat is always very helpful and the app is great for what we need on our store!

OmniaPaws

Oct 08, 2024  on Shopify

App is very user friendly and easy to use. I had some issues initially setting this app up with my custom theme, Emma was amazing in supporting me getting the app up and working properly.

IMT Analytics

Oct 07, 2024  on Shopify

Customer service is great, the app has a lot of functions, and it’s easy to use. Thanks to Emma and dev. team, who helped me a lot.

SWFTEES LLC

Oct 07, 2024  on Shopify

It's 9:00 PM and Emma answered my customer service request almost instantly. 5 stars based on customer service alone. App is very easy to use and allows for insane customization.

My Stubby

Oct 06, 2024  on Shopify

EMMA! You are a super star!! Can't thank you enough for your prompt support and quality app! Keep up the great work!

Mint Luxury Vintage

Oct 06, 2024  on Shopify

The app is quick and easy to use. Emma helped me with any questions I had and solved them ASAP. Amazing experience using the app so far.

Collection Design Eu

Oct 06, 2024  on Shopify

I've been using this form builder for my website, and it’s incredibly easy to set up, even without prior web knowledge. It integrates seamlessly with my theme and works perfectly. I had an issue with one of the forms, but Emma from customer support quickly provided a solution and got everything back on track. Highly recommend this app for anyone needing a simple and reliable form solution.

Kaija's Kreations

Oct 04, 2024  on Shopify

I was having problems with receiving the email after someone placed an order. However, the global team was quick to fix the issue. They even worked over their schedule hours of operation to help me. Emma was amazing! Thank you Emma for your help!

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