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Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,742)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

La Boite concept

Mar 07, 2025  on Shopify

I recommend this application which works perfectly, and has such a great and available support team (thank you Emma).

vorhangschweiz

Mar 07, 2025  on Shopify

Die App funktioniert gut, auch wenn es nicht ganz leicht ist die Verknüpfungen über Google Sheets herzustellen. Ich bin sehr dankbar für die Unterstützung von Emma, sie hat mir sehr schnell und kompetent weitergeholfen und mein Problem gelöst.

Krafts by K

Mar 05, 2025  on Shopify

User friendly and straight forward. Support is great! Charlotte removed the watermark with no trouble at all - thanks!

The Rusted Bumble Bee

Mar 04, 2025  on Shopify

Pleased with this app, using it to gather information on where a sale converted from. I had an initial issue with its setup, but Emma was super helpful, and it was up and running in no time. Very happy!

Outoled

Mar 04, 2025  on Shopify

Emma was awesome! Great support from her. She helped with the integration and also explained that where I can do the need changes to the form. 6/5 for Emma!

Kitchenette By Plumbob

Mar 02, 2025  on Shopify

This app is just what we needed for our Shopify site. The customisation options allowed us to create just what we needed, and their customer support team (especially Emma) was great!

Naturall Cotton Line

Feb 27, 2025  on Shopify

The app work as expected, very flexible with form building. Customer support is very responsive, agent Emma helped me to fix a minor issue in less than 15'. recommended

Standard Calibrations, Inc.

Feb 27, 2025  on Shopify

Emma helped me even though it was late in her time zone and support staff was slim. Thank you, Emma.

House of Tailors

Feb 26, 2025  on Shopify

My review is in response to the support I received from Emma. Emma was very quick to respond and helped explain the root of the issue I was experiencing. Thanks Emma!

onewith

Feb 26, 2025  on Shopify

The Powerful Form Builder is super easy to use, has so many helpful features, and their support team is always prompt and thorough in their responses. Shout-out to Emma for being very helpful with the questions we've had while building our form!

Shockwave Therapy Pro

Feb 25, 2025  on Shopify

Emma was so helpful, patient and kind! She represented teh company so well and helped with everything!

ESSENTIAL WASHER

Feb 24, 2025  on Shopify

Easy to use, and great support to help you figure out what's going wrong if anything does go wrong.

americanmetalcustoms

Feb 24, 2025  on Shopify

Not worth the price. The features are too basic for professional use, and support is terrible (2/10). Better alternatives are available. Wouldn’t recommend for a serious businesses.

Trustico® Online Security

Feb 23, 2025  on Shopify

The advertising at globo.io/powerful-contact-form-builder says it is $14.90 per month, however it is sold at $19.95 per month when subscribing.

My Store

Feb 20, 2025  on Shopify

This app has been an excellent experience for me. It not only meets my specific needs but also efficiently solves many practical problems. The interface is user-friendly, the features are powerful, and it’s very easy to use. I highly recommend it to anyone who needs it!

Alchemist

Feb 20, 2025  on Shopify

When I contacted support, Helen was a great help! Their instructions were clear and easy to understand.

Bema Botanical

Feb 20, 2025  on Shopify

I’ve been using the app for two months, but in the past week or two, this issue has occurred twice where the app is not functioning. The first time it happened, technical support responded quickly and helped resolve the issue. However, today when the problem reoccurred, I tried reaching out to support through every available contact method, but unfortunately, I was unable to get in touch with them. In such an urgent situation, not being able to immediately contact support has caused a complete standstill in our operations. It’s been a very frustrating experience, and I’m now seriously considering switching to a different app that might offer more reliable support.

totwoo

Feb 17, 2025  on Shopify

That's the best Form Builder I've ever used. They have fast support and service! Especially Emma,she helped me a lot.

Stanbarry

Feb 15, 2025  on Shopify

Support with Emma is 10/10. Setting up the mails with google workspace was a bit of a nightmare due to my workspace settings. Emma helped within a couple minutes and did so much more!

amirisu online store

Feb 14, 2025  on Shopify

We just installed the app and started using a form built by this app. There was an issue setting up, but Emma and the support team was very helpful and solved the issue immediately!

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