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Customer reviews: Powerful Contact Form Builder

Reviews (2,011)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

CelWel

Oct 16, 2024  on Shopify

By working with Emma, I learned how very easy is to connect a Powerful Form Builder form on my Shopify site to Google Sheets. Just follow the steps in these guides! (1) https://globo.io/kb/connect-globo-form-buildder-app-to-google/ (2) https://globo.io/kb/connect-form-data-to-google-sheets/ Emma was truly patient and clear!

Belle Vie Furniture

Oct 16, 2024  on Shopify

Emma was very helpful, thanks in assisting us to automate our forms to create customers in Shopify! big help!

Memorable Merch

Oct 15, 2024  on Shopify

Emma has been a great help :) She's very patient and knowledgable. What would have taken me 4 hours to figure out on my own, she does in minutes.

My Store

Oct 15, 2024  on Shopify

Amazing app and even better customer service - Emma solved my issue immediately, very impressed with her quick action and communication.

iSiGIFT

Oct 14, 2024  on Shopify

Great app for my usage, but even greater support. Was testing the app out nd needed some assistance regarding specific need, and the support was absolutely spot on. Thanks Emma for the support:)

ZONE3

Oct 09, 2024  on Shopify

PCFB Has honestly been incredible for us as a store creating forms. The customer service is stellar and they will even help with custom requests like coding a form into a banner. Sarah from the CS team was super helpful and friendly and absolutely needs a hefty pay rise!

Moto Central

Oct 09, 2024  on Shopify

Globo make some great apps and this is one of the best. Emma on live chat is always very helpful and the app is great for what we need on our store!

OmniaPaws

Oct 08, 2024  on Shopify

App is very user friendly and easy to use. I had some issues initially setting this app up with my custom theme, Emma was amazing in supporting me getting the app up and working properly.

IMT Analytics

Oct 07, 2024  on Shopify

Customer service is great, the app has a lot of functions, and it’s easy to use. Thanks to Emma and dev. team, who helped me a lot.

SWFTEES LLC

Oct 07, 2024  on Shopify

It's 9:00 PM and Emma answered my customer service request almost instantly. 5 stars based on customer service alone. App is very easy to use and allows for insane customization.

My Stubby

Oct 06, 2024  on Shopify

EMMA! You are a super star!! Can't thank you enough for your prompt support and quality app! Keep up the great work!

Mint Luxury Vintage

Oct 06, 2024  on Shopify

The app is quick and easy to use. Emma helped me with any questions I had and solved them ASAP. Amazing experience using the app so far.

Collection Design Eu

Oct 06, 2024  on Shopify

I've been using this form builder for my website, and it’s incredibly easy to set up, even without prior web knowledge. It integrates seamlessly with my theme and works perfectly. I had an issue with one of the forms, but Emma from customer support quickly provided a solution and got everything back on track. Highly recommend this app for anyone needing a simple and reliable form solution.

Kaija's Kreations

Oct 04, 2024  on Shopify

I was having problems with receiving the email after someone placed an order. However, the global team was quick to fix the issue. They even worked over their schedule hours of operation to help me. Emma was amazing! Thank you Emma for your help!

SetUpNails

Oct 03, 2024  on Shopify

Very easy to use even without pro. However, Pro does come with some features I was looking for so I may upgrade since its only about $9. Customer support was pretty helpful. Emma was able to help me with my form and answered all my questions.

iVisitDoc

Oct 01, 2024  on Shopify

Support from Powerful was excellent and responsive. Emma not only answered all the questions promptly but also provided clear and detailed explanations. Her professionalism and attentiveness made the entire experience smooth and efficient. It was a pleasure to receive such high-quality support!

SincerelyStyleD

Sep 29, 2024  on Shopify

Emma was very patient and kind throughout the contact form process. She sent me screenshots and videos so that I would be able to do it myself next time if needed. Thank you Emma for everything!

Winter Blooms Boutique

Sep 26, 2024  on Shopify

The form builder has many usages. However, it is not user friendly if you have basic plan. I started with the Basic plan which let user to build only 1 form. That's okay if you're testing the app first. I followed the instruction to embed the form to a page and for some reason it didn't work. I had to ask customer support for help. Emma was great! Apparently there are fields like "Date" fields that are only available to "Pro" plan users but cannot be removed from the form if you have "basic" plan and it caused the embedding issue. I think that is a bug that needs to be resolved. Emma removed the date fields from her end and I was able to see the form on my page now.

Grab The Deal

Sep 26, 2024  on Shopify

I am extremely impressed with the support team! They are consistently prompt, professional, and thorough in addressing my questions and concerns. It’s reassuring to receive such reliable and efficient service. Keep up the excellent work!

Nourelle Beauty

Sep 24, 2024  on Shopify

This app is really simple and easy to use. The customer service team were really quick to help with any inquiries that I had. Emma helped me to change some colours on my form to make it more customized to my website. Emma was also really quick to communicate with me. Thank you!

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