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Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,872)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

ADA Affiliate Marketing Program

Jun 12, 2025  on Shopify

Great app, i've found all the functions i needed so far. Also the customer support (ie. assistant Vic) is also helpful and ready to assist you.

Arbortec Forestwear

Jun 11, 2025  on Shopify

We've been using this app to set up our contact page, and it's been brilliant! Super easy to use and customise. Big thanks to Vic and Emma from the support team, they really went above and beyond to help us out and make sure everything worked perfectly. The support has been top-notch. Really happy with the app and would definitely recommend it to anyone looking for a reliable contact form solution.

ATBULL

Jun 10, 2025  on Shopify

Great tool, saves so much time and effort. The support is incredibly good, emma fixed my problem within a minute after texting the support.

British Agency Award

Jun 09, 2025  on Shopify

Contacted support via the chat, had a response immediately from Emma and my issue was fixed within 2 minutes. A* support and very responsive and friendly team. The app is very good and has a lot of options and customisations and works well with Shopify Dawn. Highly recommend

Spiritfilled

Jun 09, 2025  on Shopify

Very useful form with good customisation and flexibility throughout, backed by a great support team.

dinosky.cn

Jun 06, 2025  on Shopify

Globo is great and powerful. It has all the functions I want. The technical support customer service Emma is very professional and attentive.

Insite Technology

Jun 06, 2025  on Shopify

A very cleaver tool, with a lot of customisation available to get exactly what you need with a pleasing aesthetic. Plus the help from the support team, Emma, was fantastic and helped a very lost customer to get what I needed achieved.

Ikecho Australia

Jun 04, 2025  on Shopify

Emma has been prompt, incredibly helpful, and patient with all my queries. Really appreciated her support! Loving the app so far.

nelkoprint

Jun 03, 2025  on Shopify

The app is very easy to use and has powerful features. There are also plenty of form templates available. Whenever I had a question, the support team responded promptly and actively helped resolve the issue. Many thanks to Emma!

Cedora

Jun 03, 2025  on Shopify

Great app — super easy to use and does exactly what I need! Huge thanks to Emma for her amazing support, she was quick and super helpful. Highly recommend!

Cadence™ USA

May 30, 2025  on Shopify

Fantastic app and great customer support! Emma was swift in resolving my issue (although i wouldn't call it an issue - more so a preference from my side!!)

ENROAD

May 29, 2025  on Shopify

The App is wonderful, meeting my needs. The Customer services are amazing, Emma is so nice to help me out. Thank you very much, Globo Team

THE SAFE INSPECTIONS LLC

May 26, 2025  on Shopify

I needed help designing a form using this Shopify plugin and reached out to support. I was pleasantly surprised by how quickly they responded and how helpful they were. A big shoutout to Emma from the support team—she guided me through the process step-by-step and made everything so easy. Excellent customer service and a great plugin overall. Highly recommend!

RC NEXUS

May 26, 2025  on Shopify

pham just checking my questions patiently,really great attitude! And the plugin is nice, runs smoothly, has a variety of formats, and is successful as a customer interaction port for our brand website!

Bblüv Canada

May 23, 2025  on Shopify

The app works well and is easy to set up for building custom forms. I needed help with a specific setup for a support form, and Emma from the support team was helpful and clear in her guidance via chat. Quick assistance and straight to the point, much appreciated. Thank you again Emma!

Beeco

May 22, 2025  on Shopify

They are the best at taking requests, on several occasions I have been attended by Emma, and her help is always excellent! Also the app is very useful, always very committed.

ARIONZE

May 22, 2025  on Shopify

Emma is simply amazing . She is very patient in guiding the steps in the installation. Thank you Emma

Rvroptics

May 22, 2025  on Shopify

The app works well, although the style wasn't quite right at first, their tech team have an excellent service, Emma responded promptly to my request and helped me with the setup, I can't thank her enough and highly recommend the app!

First to the Finish

May 21, 2025  on Shopify

We were having issues with the formatting of our forms, but the support team including Vic and the dev team were able to solve the issue within 20 minutes. Much appreciated and would recommend this to others!

Jocelyn & Co. Business Gifting Services

May 20, 2025  on Shopify

I had a slight glitch in one of my forms and Emma was so wonderful to help me fix it! So totally thrilled with this app. Easy to use and a great modern UI.

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