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Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,810)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

My Store

Jul 10, 2025  on Shopify

Fantastic service from Emma. She solved my issue seamlessly with fantastic communication and sincere willingness to help. Very thankful for the step-by-step instructions of how to build a form, edit and change details, through to connecting it to my shopify store. Thank you, team!!

scissors street ONLINE STORE

Jul 09, 2025  on Shopify

I requested a form customization through EMMA, and the process went very smoothly. They responded thoroughly to my requests and delivered a user-friendly result. The support was also attentive, which made the whole experience reassuring. Thank you very much!

Stefano's Espresso Care

Jul 08, 2025  on Shopify

Straightforward to set up and works just fine. And if it ever doesn't, the staff is super helpful in resolving it. We're fans!

dalebrook-brochure

Jul 08, 2025  on Shopify

Outstanding App & Next-Level Support The Powerful Form Builder app is powerful, intuitive, and simply works. But what truly blew us away was the amazing support—especially Emma. She resolved our issue in no time and made the entire experience seamless. Absolute star!

Laft Pet

Jul 08, 2025  on Shopify

This app is very easy to use and works perfectly as what I needed. A big shout out to their customer service team, especially Emma! She's been super helpful and very responsive via both live chat and email. I've enquired about how to fix the font and background colour and she's worked with their development team and fixed it for me straightaway. Highly recommend!

Advanced Thermal Supplies

Jul 07, 2025  on Shopify

This app is very user friendly and easy to navigate! The forms look professional and have leveled up our website

Art & Ode

Jul 04, 2025  on Shopify

I had a great experience! Everything was handled professionally and efficiently. The support was responsive, the process was smooth, and the quality exceeded my expectations. I would definitely recommend it to others and look forward to using this service again.

silkinly

Jul 03, 2025  on Shopify

Emma was very helpful and communicated well with me to resolve an issue that I was having. Great customer service!

Arzopa

Jul 03, 2025  on Shopify

Customer service representative Emma provided excellent service—she helped me solve the problem quickly and accurately.

Capillus

Jul 03, 2025  on Shopify

The support from this app (especially Daniel) is top notch. I had an issue and it was resolved in less than 5 minutes. Definitely recommend!

sir sour

Jul 02, 2025  on Shopify

Emma was absolutely fantastic and so prompt in assisting us with our enquiry. Such as easy app to use and great customer service.

東海オンエア OFFICIAL STORE

Jul 02, 2025  on Shopify

It's a very good app. And the support was very smooth and fast, with Vic responding immediately and resolving the issue. I'm sure we'll continue to be able to provide great experiences to our customers through this app.

Verote Online Store

Jul 02, 2025  on Shopify

Had an issue with the form appearing on a new page I was setting up. Turns out it was a caching issue on their end. The dev team fixed it quickly (under 5 mins). I got very responsive and friendly support from Emma. I've been using this app for 3 years...simple to use. No issues with submissions. Very happy with the app.

Home & Kids Co.

Jun 30, 2025  on Shopify

We have not used the app for long, nor in a live setting yet, but for our purposes, it is a superb application. We are using this for a couple of workflows that we put our customers into when we need them to upload photos in addition to providing other information, such as text input, contact information, etc. The support we received while in draft was superb—super quick and easily solved the issue.

Idecor8

Jun 26, 2025  on Shopify

i just added the app to my store and it seems to work as i want so far. the customer service team is great. The support team and Emma was working with me, she was very helpful and kind dealing with my requierments then made sure that the form is working fine for me. thank you so much Emma.

HD reno

Jun 25, 2025  on Shopify

The form functionality is very powerful, and the customer support is also very prompt. They've helped me resolve a lot of issues.

Liberty & Harmony Publicité

Jun 25, 2025  on Shopify

I wanted to express my satisfaction with Globo's powerful form builder app. It's a fantastic tool that has greatly simplified the creation of forms for my Shopify store. The app is very powerful and allowed us to design a form that is both aesthetically pleasing and functional, perfectly integrated into the center of our page. A big thank you to the entire Globo team for this quality tool, and a special thanks to Vic for his support. His help was invaluable in customizing the form and ensuring impeccable branding.

デジモク

Jun 24, 2025  on Shopify

emmaさんに対応いただきました。 迅速に対応いただき、助かりました。 今後とも、よろしくお願いいたします。

Outer Island Surfboards

Jun 24, 2025  on Shopify

The contact form builder app is powerful and easy to use, but what really stood out was the support I received from Emma. She was responsive, knowledgeable, and incredibly helpful throughout the process. Thanks to her, everything was set up smoothly. Great support experience!

Mats4U

Jun 20, 2025  on Shopify

I have used other form builders in the past. I do prefer this one as you can create forms with out having to be a coding expert. It is easy to use and we have used it to create several different forms on our landing pages. Tracking is great on the forms using the hidden fields. Support is good, sometimes a bit slow due to time zones but they have been helpful in checking settings are correct and a few minor design improvements. I will recommend to anyone who needs a good form builder.

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