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Customer reviews: Powerful Contact Form Builder

Reviews (2,011)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Dotinks

Nov 06, 2024  on Shopify

The form is simple and easy to build. I faced an issue, and Emma, my support agent, was very kind, fast, and helpful in fixing my problem.

Yhireleya

Nov 05, 2024  on Shopify

I had an issue with not being able to remove the premium features from my form template. So I contacted Emma via chat and she responded so fast and solved my problem, she helped me a lot! ♥ Can't say something about how the form will work on my site, right now, but I am sure, if I would come to an issue, I will get fast help. Happy me ♥

Geluidsoverlast

Nov 05, 2024  on Shopify

heel goed geholpen door emma, het programma werkt goed en is overzichtelijk. Hij heeft alleen niet heel veel extra functies het is vrij basic maar erg goed !

BODYFRIEND

Nov 04, 2024  on Shopify

Emma, the support representative, always welcomes me warmly. There were several issues, and she managed to resolve them very quickly. For the things I could handle on my own, she provided clear and precise guidance, which was incredibly helpful. I truly appreciate her dedication and responsiveness—it made my experience smooth and stress-free. Thank you so much, Emma!

LAYOUT

Nov 03, 2024  on Shopify

We had trouble with assigning the product to different form, Emma and the team has been really helpful and efficient with our issues

real you

Oct 31, 2024  on Shopify

Creating a form is quite straightforward, and when problems are encountered, the support team is very responsive.

Inter Fahnen

Oct 29, 2024  on Shopify

The app is very easy to set up and works perfectly. If you have any problems, the support is really quick and reliable

The Lad Collective

Oct 29, 2024  on Shopify

I recently needed assistance with the Powerful Form Builder app, and Emma from the support team was incredibly helpful! She responded quickly and was able to address all my concerns efficiently. Highly recommend for anyone using this app

thatskyshop JP

Oct 28, 2024  on Shopify

I found the online customer service, and they quickly resolved our issue. Thanks to Emma for her help!

2-Cycle GmbH

Oct 27, 2024  on Shopify

Great support! Fast and helpful. The Formbuilder is intuitive too use and there are alot of options too choose from.

Darlin' Denim Collective LLC

Oct 27, 2024  on Shopify

Emma was great at assisting me with some formatting and even was so kind as to remove the watermark when I was implementing it into my store. It was also late at night and I was very surprised someone assisted me instantly when I was trying to get it published. Wonderful support!

Vintage Football Shirts

Oct 27, 2024  on Shopify

Works really well to get customers into the right email inbox and so much more. We were able to build many different types of forms all with different elements which has helped us reduce the number of back and forward email threads. Also Emma was also very helpful when we needed some help with a more technical form build! Thanks again!

My Store

Oct 27, 2024  on Shopify

I appreciate the excellent support provided by the Form Builder team. They answered multiple questions I had promptly and professionally. A special thanks to Emma from support for being so helpful and attentive throughout the process!

Montegrappa Japan

Oct 27, 2024  on Shopify

お問い合わせフォームを数種類用意するのに、簡単に設置できました。 メールフォームの転送の不具合が起こっていましたが、チャットでの対応が素早く丁寧で、すぐに解決しました。 カスタマー ケアの特に Emmaさん は、問題解決に関して迅速かつ信頼できます。

Rothley

Oct 24, 2024  on Shopify

Fantastic app and the support I got from Helen was on point! helped to make the form work with dark mode cant wait to make some more smart forms.

NovaRX Inc

Oct 24, 2024  on Shopify

I had an excellent experience with the support team, especially Emma! She was extremely helpful and guided me through the entire process with patience and expertise. I needed assistance with setting up custom form functionalities, and Emma not only provided clear guidance but also went the extra mile to ensure everything was working smoothly.

Popular Book Company Pte Ltd

Oct 23, 2024  on Shopify

Great app....I can create 1 form and in the form I can have the submissions re-direct to different departments. Their customer service team is also helpful in helping me resolve the issue.

店舗家具本舗

Oct 22, 2024  on Shopify

I had an issue, that the contact form wasn't working properly so I asked for help, and their response was quick. They could fix that in couple days, which was great. it was good customer experience. thank you!

Canterbury Timber & Building Supplies

Oct 17, 2024  on Shopify

We had some custom requirements for the form and reached out to the support team. Emma and her team delivered on our custom request within just 4 hours. Fast support and excellent service!

The Good Pour

Oct 17, 2024  on Shopify

While I've only used the free version of this form builder, I've had a great experience with the ease of embedding it onto our website and having it match our custom theme. Plus, Emma with their support time was incredibly responsive and helped solve a button placement issue quickly, despite time changes! I'm looking forward to growing our relationship with this company and am already looking into the premium plan as we grow!

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