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Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,702)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Kross Bikes

Jan 08, 2025  on Shopify

The Powerful Contact Form Builder is an excellent tool with a user-friendly interface and robust customization options. Its advanced features like conditional logic, responsive design, and seamless integrations with CRMs make it versatile for any website's needs. The organized data management is a bonus for easy tracking. Special thanks to Emma from the support team for her prompt and helpful assistance, which truly enhances the experience. Highly recommended!

ForrestBrew

Jan 08, 2025  on Shopify

Emma is very efficient, patience and helpful in resolving my issues! Form aesthetics also matches my theme and I'm super happy with the results! Thank you!

TALEA Beer Co.

Jan 07, 2025  on Shopify

Service works as advertised and support was able to fix an issue within a week. We're very happy with the solution!

Sugar Sugar

Jan 01, 2025  on Shopify

I would highly recommend the powerful contact builder for anyone looking to enhance customer interaction. The customization options are extensive, allowing you to create forms tailored to your specific needs. The setup process was surprisingly smooth and easy, thanks in large part to Emma, who provided exceptional support. She guided me through every step, making sure I understood how to utilize all the features effectively. Her assistance made the entire experience stress-free and enjoyable. Overall, this contact form builder is not only user-friendly but also highly effective in improving communication with customers. If you're looking for a reliable tool to create customized contact forms, look no further!

Nフードサービス株式会社

Dec 25, 2024  on Shopify

問題発生した際に、オンラインアシスタントが直ぐに答えてくれて、非常に助かりました。

The Sinful Reader

Dec 25, 2024  on Shopify

Works well, lots of options and look professional. I had a question, and the support team got back to me quickly (same day).

Sarron

Dec 23, 2024  on Shopify

Great chat support by Emma. Her and the dev team helped me align the custom form with my website theme. It was lightning quick as well !

ROCWARE

Dec 19, 2024  on Shopify

Very quick online support. Emma did a great job! And it provides us a easy way to set up a nice form for the website

CATAGNOLES

Dec 19, 2024  on Shopify

This app is a fantastic tool for creating customized forms ! It’s easy to use, packed with features, and blends perfectly with my store’s theme. A special thank you to Emma, who went above and beyond to guide me through the setup process, her help was invaluable! Also, huge thanks to their dev team for quickly resolving a technical issue I had been stuck on for hours. Their expertise and dedication really set this app apart. Highly recommended !"

Freedom Fresh Australia

Dec 17, 2024  on Shopify

Emma was fast and fixed our issue immediately! :) Excellent service - we have been using the app for at least a year and it does everything we need.

ChadMade

Dec 16, 2024  on Shopify

The team's customer service is very professional and can provide assistance in adjusting the details of the form templates.

mimoshi

Dec 15, 2024  on Shopify

I was struggling with the membership registration format, but the Powerful Contact Form Builder has provided an excellent solution. The development team did an outstanding job seamlessly integrating the form into our existing store design. I’m especially grateful to Emma for coordinating the process so smoothly and offering such incredible support. I look forward to working with the team continuosly!

Nuphy Japan

Dec 12, 2024  on Shopify

フォームの作り方が直感的で、使いやすいです。公開時に戸惑ったが、サポートのemmaさんが親切に答えてくれました。引き続きこのアプリを使っていきたいです。

Disha Sharma

Dec 10, 2024  on Shopify

The Powerful form builder app is amazing. It has all the great features you would need. Moreover, the support team is very helpful. I needed some help with my form, Emma helped me within few minutes of reaching out and that too on a weekend. I would highly recommend this app.

Crafted Furniture

Dec 02, 2024  on Shopify

Emma was very helpful with solving my problems. I've tried 5 form apps today which were awful but highly rated. This seems much better.

thewatchpreserve

Dec 02, 2024  on Shopify

I couldn't be happier! The responsiveness of the support team is exceptional—quick answers and effective solutions every time. The tool itself is intuitive and packed with features that make creating professional and functional forms a breeze. If you're looking for a reliable form builder backed by stellar customer service, this is the one to go for!

Candle Builders

Dec 02, 2024  on Shopify

Support has been great with developer. I worked with Emma, who answered my questions quickly and with lots of details. They back their product 100%. The flexibility to set up how the emails are seen by the customer is easy. Plus, being able to edit the formatting of how copy of submissions are email to us has been very helpful.

A Slice of Jodie

Dec 02, 2024  on Shopify

My review focuses on the support team service for his app...Emma was quickly on my case and provided a fix within minutes, without any confusion or need for me to do any follow up. Thank you Emma, I hope to receive your help any time I have an issue! You were great :)

The Useless Pancreas

Dec 01, 2024  on Shopify

Solid app with alot of functionality for a very reasonable price. Emma was quick to help resolve a problem of ours. Excellent support!

Dalgodao.com

Dec 01, 2024  on Shopify

Aplicação fantástica, tem tudo o que necessitamos. A equipa de suporte é incrível e sempre dispostos a ajudar. Obrigado por existirem! Obrigado Emma

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