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Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,164)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Candle Builders

Dec 02, 2024  on Shopify

Support has been great with developer. I worked with Emma, who answered my questions quickly and with lots of details. They back their product 100%. The flexibility to set up how the emails are seen by the customer is easy. Plus, being able to edit the formatting of how copy of submissions are email to us has been very helpful.

A Slice of Jodie

Dec 02, 2024  on Shopify

My review focuses on the support team service for his app...Emma was quickly on my case and provided a fix within minutes, without any confusion or need for me to do any follow up. Thank you Emma, I hope to receive your help any time I have an issue! You were great :)

The Useless Pancreas

Dec 01, 2024  on Shopify

Solid app with alot of functionality for a very reasonable price. Emma was quick to help resolve a problem of ours. Excellent support!

Dalgodao.com

Dec 01, 2024  on Shopify

Aplicação fantástica, tem tudo o que necessitamos. A equipa de suporte é incrível e sempre dispostos a ajudar. Obrigado por existirem! Obrigado Emma

Aecooly

Dec 01, 2024  on Shopify

这个软件太好用了,即使我用的免费的套餐,Emma很快来协助我,耐心解答我的疑惑,并且让我快速做好一个表格,如果有需要的卖家可以安装这个,比起邮件联系,他们的在线回复太及时了!!!

Pulsetto

Dec 01, 2024  on Shopify

The app works well, and when we needed support, it was very quick. Thank you, Emma, for your quick response! Would recommend to a friend for sure.

mammababy_test

Dec 01, 2024  on Shopify

あらゆる仕様に対応できる使いやすいフォームアプリだと思います。 個人様はもちろん企業様にもおすすめできるアプリです。 サポートのEmmaさんも非常に親切で好印象でした。

kitofuyu no omise

Nov 30, 2024  on Shopify

Thanks for your quick response, Emma. I was able to resolve the issue immediately. This form has many functions and is very easy to use.

LitezAll

Nov 26, 2024  on Shopify

The app is easy to configure. We had a problem (operator error on our part) and Emma helped identify it and fix it quickly. We highly recommend this app.

Barwon Glass

Nov 26, 2024  on Shopify

Emma helped assist with an error with return email enquirys great support, i recommend this app and customer service

Vankea

Nov 25, 2024  on Shopify

Thanks, Emma, for the excellent support! This app makes it easy to set up forms and pop-ups with detailed and customizable designs. Highly recommended!

Dinskovl

Nov 21, 2024  on Shopify

Emma is the best supporter from this app, she was quick and helpfull,. Many thanks for fast help to my problem <3

Abbetiz

Nov 21, 2024  on Shopify

The app its good, the fast respond and helpful from their customer service. It help my problem right away. Thank, Emma and the rest of the team for the good app.

DOG D Originals

Nov 20, 2024  on Shopify

Incredibly simple and easy to set up on your website, even without prior web knowledge. It's user-friendly and serves its purpose well. The customer care, especially Emma, is quick and reliable when it comes to resolving any issues.

Vismaravetro Ricambi

Nov 20, 2024  on Shopify

Very rapid and precise. In less than 5 minutes they solved the problem. Tha app is easy to use and complete in its functionalities!

SAKYPRORAL

Nov 19, 2024  on Shopify

An excellent application with a great user experience, a highly professional development team, and very dedicated consultants. Special thanks to Emma for a pleasant and smooth collaboration.

Embassy of Beauty

Nov 18, 2024  on Shopify

I wanted to change the font, colour and bullet points on my form and Emma was great help in achieving that within minutes. Quick and easy. Thank you!

IDM LTD

Nov 17, 2024  on Shopify

The form builder is super easy to use, and the support team helped me a lot, with a quick and professional response. (even on things beyond the app). Highly recommended

Strapcode

Nov 14, 2024  on Shopify

Thanks Emma, very nice and great support. Within this app, we could easily set up forms and popup and with detailed design. Suggested!

Bam Bird Boutique

Nov 13, 2024  on Shopify

This app has been a game-changer for my store, and the support team is exceptional! I’d especially like to thank Emma for her heartfelt help and dedication—she went above and beyond to ensure everything worked perfectly for me. She was patient, knowledgeable, and genuinely cared about my success, which is rare to find. With her guidance, I felt confident and fully supported. I highly recommend this app, not just for its features but for the outstanding support that comes with it. Huge thanks to Emma and the team for such a positive experience!

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