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Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,872)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

CableOrganizer

Jul 16, 2025  on Shopify

Powerful Form Builder is a game-changer for our Shopify site—its intuitive drag-and-drop interface makes building complex forms a breeze. We recently had an issue, but their support team jumped in and resolved it quickly and efficiently. Solid app with responsive support that gets the job done.

xTool Deutschland

Jul 16, 2025  on Shopify

Emma的售后服务给我们的帮助特别大,整个过程特别耐心、细心,十分好评!!!!!强烈推荐这个应用插件!

MadebyEm3D

Jul 16, 2025  on Shopify

I am trying to get a custom product launched on my website quickly and had a little issue I had to work out first. Emma was super quick to help me get it resolved! My custom order form looks great.

Business-Lautsprecher.de

Jul 15, 2025  on Shopify

The support team is competent and really fast. This time i received help from Emma. She and her colleagues were able to help us again and resolve the issues quickly.

Repair Centers

Jul 14, 2025  on Shopify

Emma is one of the most helpful customer support representatives I’ve ever encountered. Whenever I faced an issue, she resolved it promptly and efficiently. Truly grateful for her support. Thank you, Emma!

WOLF JAPAN

Jul 14, 2025  on Shopify

日本からの問い合わせです。適切なアドバイスをもらってすぐに対応いただきました。レスポンスが適切で安心です。今後も素敵なアプリを使っていきます!

Columbia Gorge Organic

Jul 13, 2025  on Shopify

Very impressed with the flexibility and support for this app. Emma was fast and helpful in assisting me with multiple requests. Thank you!

Wanderlust + Co

Jul 11, 2025  on Shopify

Had an issue with my form appearing theme preview, Emma was able to quickly assist with the fix! Turns out it was a formatting issue. I tried again on my own for the next form by copying the shortcode and pasting as CTRL +Shift +V instead of just CTRL+V. that seemed to do the trick too.

Made By The Middletons

Jul 11, 2025  on Shopify

Excellent form builder!! And, even better customer service. I highly recommend these guys and their tools.

komodea

Jul 10, 2025  on Shopify

Had a question around an issue and Vic from the support team was able to help me right away. Within 2 mins, he got my form to work. Excellent Support!

My Store

Jul 10, 2025  on Shopify

Fantastic service from Emma. She solved my issue seamlessly with fantastic communication and sincere willingness to help. Very thankful for the step-by-step instructions of how to build a form, edit and change details, through to connecting it to my shopify store. Thank you, team!!

scissors street ONLINE STORE

Jul 09, 2025  on Shopify

I requested a form customization through EMMA, and the process went very smoothly. They responded thoroughly to my requests and delivered a user-friendly result. The support was also attentive, which made the whole experience reassuring. Thank you very much!

Stefano's Espresso Care

Jul 08, 2025  on Shopify

Straightforward to set up and works just fine. And if it ever doesn't, the staff is super helpful in resolving it. We're fans!

dalebrook-brochure

Jul 08, 2025  on Shopify

Outstanding App & Next-Level Support The Powerful Form Builder app is powerful, intuitive, and simply works. But what truly blew us away was the amazing support—especially Emma. She resolved our issue in no time and made the entire experience seamless. Absolute star!

Laft Pet

Jul 08, 2025  on Shopify

This app is very easy to use and works perfectly as what I needed. A big shout out to their customer service team, especially Emma! She's been super helpful and very responsive via both live chat and email. I've enquired about how to fix the font and background colour and she's worked with their development team and fixed it for me straightaway. Highly recommend!

Advanced Thermal Supplies

Jul 07, 2025  on Shopify

This app is very user friendly and easy to navigate! The forms look professional and have leveled up our website

Art & Ode

Jul 04, 2025  on Shopify

I had a great experience! Everything was handled professionally and efficiently. The support was responsive, the process was smooth, and the quality exceeded my expectations. I would definitely recommend it to others and look forward to using this service again.

silkinly

Jul 03, 2025  on Shopify

Emma was very helpful and communicated well with me to resolve an issue that I was having. Great customer service!

Arzopa

Jul 03, 2025  on Shopify

Customer service representative Emma provided excellent service—she helped me solve the problem quickly and accurately.

Capillus

Jul 03, 2025  on Shopify

The support from this app (especially Daniel) is top notch. I had an issue and it was resolved in less than 5 minutes. Definitely recommend!

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