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Customer reviews: Powerful Contact Form Builder

Develop by Shopify

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,962)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

ギャッベ&ペルシャ絨毯オリエンタルムーン

Aug 04, 2025  on Shopify

The app's features are sufficient, but I am satisfied with the quick response from support. Thank you, Emma.

Sadie + Jean

Aug 04, 2025  on Shopify

My experience with the form-building app has been superb so far! Excellent service from Daniel and a great, user-friendly app. Highly recommended!

Mainstreet Clothing

Aug 03, 2025  on Shopify

Excellent customer service and quick response. Our issue was resolved fast and we could get back on track asap.

YOWHICK JP

Aug 01, 2025  on Shopify

This is a great app, very user-friendly. The official staff are also very patient in helping to resolve issues. Especially EMMA, has been assisting me for several consecutive days to solve the problems I encountered.

My Store

Aug 01, 2025  on Shopify

Great app and swift help when needed. Emma was quick to diagnose and solve my problem within 30 minutes.

AlaiGanuza

Jul 31, 2025  on Shopify

I had a couple of issues and they helped me instantly. That's why I look for when I install apps: being sure I will be able to manage it without being expert in the subject and having the support of experts when I need it! Thank you Vic for the support and kindness. I got the premium plan and can't wait to do more forms to segment my audience! <3

iReliev

Jul 31, 2025  on Shopify

absolutely the worst support. Numerous attempts for a little help and no effort at all. Super buggy. Simple things like "after submit" goes to correctly different URL. Add to cart functionality from form, adds wrong item despite correct item being in thier app. Would definately recommend another form app.

AOKI GLOBAL Online Store

Jul 31, 2025  on Shopify

I couldn't see the form on the page, so I contacted support via the chat. Emma from support helped me out, and the form showed up just fine. Thanks so much for your quick and helpful response. I really appreciate it.

Lougher Contemporary

Jul 30, 2025  on Shopify

Forms work well, the integration with Shopify customers is a gamechanger, and Daniel was super helpful with supporting with some teething issues. Sorted and fixed in 5 mins – thank you!

Van Junkies

Jul 30, 2025  on Shopify

Great Customer service on Chat. always happy to help and very prompt. Daniel was very informative today. Thanks

良きもの本舗【YOKIHON】

Jul 30, 2025  on Shopify

何とか利用できるようになりました。 サポート(エマさん)も親切に対応してくださいました。 ありがとうございます。

Gift & Grain Co.

Jul 30, 2025  on Shopify

Excellent customer service and very knowledgeable! Emma helped me resolve my custom Form issue very quickly. Thanks so much!

SP BOUTIQUE

Jul 30, 2025  on Shopify

Emma was great helping me solve the issue of installing the app in the right place. I thank you so much Emma for your help.

Aubade-int

Jul 29, 2025  on Shopify

Très bonne App avec un support extrêmement réactif (un merci tout particulier à Emma pour sa réactivité) !

Synergie Skin Pro Portal

Jul 27, 2025  on Shopify

The app is great, lots of features and integrations. Bet part however is super quick support which is super important to me.. Emma was my support person and had the issue resolved in under 30 mins.

Sweet Maries Party Shop

Jul 25, 2025  on Shopify

The technical support with this app is really great, I had some questions about linking a contact form I had created in the app to my website homepage and Emma was quick to respond through the online chat feature and she fixed the issue for me very quickly. Thanks Emma!

ABI Music Ltd

Jul 25, 2025  on Shopify

Emma solved my problem of a new form not showing on my website due to a cache issue, super fast and easy to deal with, keep up the good work team!

Pawarts

Jul 24, 2025  on Shopify

This app is really great, offering many useful functions. You can easily customize your form to match your specific needs. The support team is fantastic—always friendly and very helpful.

Shogo's Katana Shop

Jul 23, 2025  on Shopify

The interface is easy to use, and it has almost all the features I need. When I encountered some issues and had questions, the support team responded quickly and kindly! Thank you so much for the great support!

Schild Inc

Jul 23, 2025  on Shopify

Great Support! They were quick to respond and super helpful with implementation. We had an issue with mobile view and tracking user, their team provided a clear solution. Really appreciate how responsive and knowledgeable they are. Highly recommended if you care about reliable tracking and customer experience.

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