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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,395)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Dog Challenge Book | Offizielle Webseite

Jun 04, 2024  on Shopify

Ich bin wirklich beeindruckt von Reconvert! Der Support ist einfach erstklassig - schnelle Antworten, hilfsbereit und immer freundlich. Die App selbst ist fantastisch. Sie ist unglaublich einfach zu bedienen, was für mich ein großer Pluspunkt ist. (Deutsche Version wäre noch toll :)) Die Kosten sind ebenfalls überschaubar, was sie auch für kleinere Unternehmen attraktiv macht. Die eingebauten Umfragen sind ein großartiges Feature, und ich freue mich darauf, dass sie noch weiter optimiert werden. Ein großes Highlight ist das riesige Update, das kürzlich veröffentlicht wurde. Ich bin sehr gespannt, welche neuen Funktionen und Verbesserungen es mit sich bringt. Insgesamt eine absolut empfehlenswerte App für jeden Shopify-Shop!

Trash Panda Disc Golf

Jun 04, 2024  on Shopify

Great app, great customer service. Alex and the rest of the support team have been so quick to answer questions.

Manzoni-Milano.com

Jun 03, 2024  on Shopify

Ho chiesto assistenza e in particolare Alex gentilissimo mi ha risposto subito e con paziennza spiegato tutto e risolto i miei problemi. graxie infinite Alex. Daniela

SojuSway

Jun 02, 2024  on Shopify

Thank you so much Vladimir for helping me the whole morning to fix an issue with the app with instant replies. Much appreciated!

SpritzSport

Jun 02, 2024  on Shopify

This app is fabulous. It allows you to quickly and easily increase the average cart in your shop. Thanks to Vladimir who helped me set up some functions correctly.

miloya.

Jun 01, 2024  on Shopify

Hi, hatte Alex als Chatpartner und war super zufrieden mit seinem support. Mir wurde sehr schnell geholfen. LG Birgit

CosmoCare

May 31, 2024  on Shopify

5 stars just for the customer service. Alex helped me with all my questions and even suggested a few improvements that could be made to my store. Overall, it's a great app. Easy to understand and navigate the settings for a first-time user. The Conversion Monster Funnel helped me set up my upselling and thank you page.

Cool Gear Pro

May 29, 2024  on Shopify

Great customer service from Vladmir!! He checked up on me proactively and helped me with some questions! Looking forward to the post purchase upsells!

WonderDials Boutique Montres

May 29, 2024  on Shopify

J'avais une question urgente et la réponse adaptée est venue très rapidement avec Saumya. Merci !

Tell It With Gifts

May 29, 2024  on Shopify

The setup on this (for a newbie to this type of app) was very unfriendly. Luckily Ash was great and set it all up, as well as answering ALL of my MANY questions very patiently. I have to wait to test it tomorrow. I'm excited to see the upsells it helps me acquire! I'd give it 5 stars, but the setup is rough and no clear examples. But great customer service!

Toltrazuril Shop

May 29, 2024  on Shopify

consistently puts the wrong order in your shipping program and costs you a fortune shipping wrong items. Not happy with this at all. Over time we get more complaints about the constant popups trying to upsell. I have replied multiple times and you have not responded. Your support is horrible id you can't even receive an email and it's not my obligation to fix your app.

Soapbox

May 08, 2024  on Shopify

ReConvert has been great for our thank you page optimization, and their customer service is top notch. Avraham was incredibly helpful when we ran into some issues, and we've been very pleased with the team's responsiveness!

Frontline Optics

May 04, 2024  on Shopify

I used this product in the past and had to take a break as I didn't need a post purchase option, things have since changed and I needed to get my old program back. I had some questions and Avraham and Alex took great care of me. Product is awesome, and 10/10 customer service.

TopVentas.cl por ECOMFANS SpA

Apr 30, 2024  on Shopify

Great plugin. It helps us sell more units and products. Alex was very helpful in guiding us. Customer support is top-notch.

Sundotion

Apr 30, 2024  on Shopify

Helpful support . They gave me some suggestions on how to improve my upsell and implemented it. Alex was very helpful.

Gear Genius

Apr 25, 2024  on Shopify

There are a lot of disappointing apps in the Shopify App Store that are poorly designed, confusing, and just don't work. This is not one of them. I'd never installed or used a post-purchase upsell app before, but it was a breeze using this because you can visually see the flow you're building, and it all worked as expected. This app absolutely deserves its high rating. Great job to the ReConvert team!

Afarly

Apr 22, 2024  on Shopify

It's a great app and the customer service team was very helpful and answered all my questions. Thanks Alex

Awakened Divorce

Apr 21, 2024  on Shopify

Alex was super helpful in making suggestions to improve wording in the funnel and implemented them for me! Excited to launch my store with this tool already in place

Coolcat Gadget

Apr 18, 2024  on Shopify

I had a few issues with some incorrect billing amount, but the management team promised to sort it out.

Cash for Games

Apr 16, 2024  on Shopify

Alex was super helpful, answered all my questions correctly and quickly ensured that all my confusion was sorted, cheers for that!

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