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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (5,600)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Pawfect House

Aug 06, 2024  on Shopify

The customization options are excellent, and the features have increased our revenue. Special thanks to Shafta for exceptional support—quick, patient, and helpful. Highly recommend!

EbOakE Creations

Aug 06, 2024  on Shopify

Prompt, friendly, understanding, and patient. Shafta showed excellent attributes to guide me through. I have no idea what I'm doing or the terminology. I would highly recommend her and gladly deal with her again.

The Pampered Ferret

Aug 05, 2024  on Shopify

Super awesome customer service during setup. Shafta was prompt and helped me get up in going in minutes and even offered tips to maximize conversions. Excited to try out the app!

Jvalo

Aug 05, 2024  on Shopify

I had an excellent experience with Riya, she helped me set up my post-purchase pages quickly and easily.

Swiftease

Aug 05, 2024  on Shopify

I cannot recommend Reconvert enough! This app has been a game-changer for my Shopify store. Since integrating Reconvert, I've seen a significant boost in my sales and overall store performance. The app's features are incredibly intuitive and user-friendly, allowing me to easily set up personalized thank-you pages, automate follow-ups, and create targeted offers that truly resonate with my customers. The customization options are extensive, and the analytics dashboard provides valuable insights into how my post-purchase strategies are performing. I've also been impressed with the responsive customer support team, who are always ready to assist with any questions or tweaks I need. If you're looking to enhance your post-purchase experience and drive more revenue, Reconvert is a must-have tool for any Shopify store owner. It's been an invaluable addition to my e-commerce toolkit!

PANORA

Aug 05, 2024  on Shopify

Saumya a été super réactif concernant les problèmes que j'ai rencontré ! Je la remercie pour son aide précieuse

Bazar Café Perú

Aug 04, 2024  on Shopify

Excellent attention from Shafta, she explained every step from app configuration to set up the birthday widget. Thank you!

Scratch it

Aug 04, 2024  on Shopify

Really good app and very extensive content. The support helped us a lot, the name was "Riya". Thank you again !

Linda Favela

Aug 04, 2024  on Shopify

I am so happy about this APP. The onboarding was supper easy. The best part to me is that I have not event yet start using it fully and the team support is another level. Saumya God Bless you.

Oma Ettas Klötenköm

Aug 03, 2024  on Shopify

Just got into the app and it's extremely well integrated with shopify! Super smooth workflow from what I can tell right now and Alex of the support team has been super quick to respond with a setup question I got. Definitely recommend!

Dune The Brand

Aug 02, 2024  on Shopify

Me encanta la aplicación y el soporte tecnico es funcional y rapido. Muchas gracias especialmente a Alex

Aquatic Experts

Aug 01, 2024  on Shopify

I recently appreciated Saumya's help in setting up our Thank You and Order Status pages. They are now functioning, and we are incredibly grateful.

RelaXpert Store

Aug 01, 2024  on Shopify

I had an excellent experience with Saumya, who helped me find a solution in the ReConvert app. I'm very grateful for the support and highly recommend their assistance!

PuraU

Aug 01, 2024  on Shopify

Saumya is the best. She is very helpful and polite. She helped me setup a post purchase flow because I did not know how. Thanks

Gigawatt Coffee Roasters

Aug 01, 2024  on Shopify

I'm a new user, but I can say that Riya and Saumya have provided phenomenal customer service and support and walked me through the process and each question I have. This reinforced my trust in the product, as my experience has been that the greater the customer service, the greater the product! I'm excited to incorporate this into our store.

Lovepickle.com.au

Jul 30, 2024  on Shopify

This application is very helpful and in addition with the help of live chat which is very responsive

Peachy Athletic

Jul 30, 2024  on Shopify

New to the app, but great experience so far. Alex was able to provide immediate support at bootstrap which was really helpful. Excited to see how the app works and if it improves my sales. :)

Teddys

Jul 30, 2024  on Shopify

Stupidly expensive app. Taking money not just on the orders created through post-purchase but based on your stores own hard earned orders is unfair. This app resulted in 2 extra small discounted orders totalling $28 but charged $80 because our store has many unrelated orders. Stay clear! Looking at a few of their 5 star reviews they seem fake. Stay clear this app is a scam

No Label Candle Company

Jul 29, 2024  on Shopify

Riya was amazingly efficient with helping me resolve my post purchase upsell visibility issue. excited to now see how it performs. Thanks Riya for also sending a detailed video via Loom showing me the changes that were needed in order for the application to work properly. Cheers! Asia

Rendetta

Jul 28, 2024  on Shopify

Riya in support was very fast and efficient with resolving my request. Highly professional support team and great app overall with great features. Would recommend 10/10.

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