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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,395)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Eightvape

Jul 14, 2024  on Shopify

The app helps us increase our profits. It is well worth the investment. Also, their customer support is very quick to respond, and people like Riya are very knowledgable and helpful.

Alpha Aspect

Jul 13, 2024  on Shopify

Don't get any post purchases now that the app has been updated. How can I get the Original version back?

Céleste FR

Jul 13, 2024  on Shopify

Très bonne application, service clientèle très active avec l'assistance de Alex. Je recommande fort.

OmniMart

Jul 13, 2024  on Shopify

Still figuring out the app but it's great , have just deducted 1 point because the downsell trigger is not yet live . I have to mention a guy named Alex from the support team. He was really helpful and gave instant replies and helped me understand post purchase conditions, widgets really well.

Ifvifality

Jul 13, 2024  on Shopify

I just received help from Riya regarding some concerns I had with the app and she's been absolutely amazing! Fantastic customer support! 10/10

Theodore Oak

Jul 13, 2024  on Shopify

ReConvert is a must have for store owners who want to maximize sales in their store. Their customer service is seriously unbeatable! Alex is fantastic every time he helps me. Thank you for creating such a wonderful app!

YOUJOY

Jul 11, 2024  on Shopify

Molto pessima come app. Non funzionale e assistenza al quanto discutibile. inoltre alla richiesta di rimborso per addebiti non dovuti si nascondo dicendo che l'app non era correttamente disinstallata. Piccolo particolare, pure la fatture riportano la dicitura "app disinstallata". Una stella forse è troppo

Utopia Digital Shop

Jul 10, 2024  on Shopify

Absolutely the best app for post purchase, upsells and downsells! Intuitive and easy to use and converts so much!

Wynn Petfood

Jul 10, 2024  on Shopify

Great customer service. App works great most of the time - esp. birthday widget with Klaviyo integration is perfect for us.

August Shores

Jul 10, 2024  on Shopify

ReConvert support has always been fantastic. I am not a big fan of their new UI, so I had to revert back. However, Anastasia from the support team took care of everything for me seamlessly.

EzFix

Jul 10, 2024  on Shopify

Used this app back Q4 2023 with the legacy version. I did find it a little bit confusing, but when using the new version it's all more clear and easy to use. It did generate some extra orders so I do recommend it. Also thanks for the support.

Lil' Sprouts

Jul 10, 2024  on Shopify

Honestly, this is the best customer service I've ever experienced! When I first installed ReConvert, I was really confused. There weren't many tutorials available, and the ones I found were outdated and referred to an older version of the app. However, with some patience and the exceptional assistance from the customer service team, I finally got everything sorted out! In the end, it wasn't as difficult as I initially thought, and I have the incredible customer service to thank for that! Big shoutout to Vladimir, Alex, Ash and Saumya! I owe you guys everything!!! :)

Red White Blue Store

Jul 09, 2024  on Shopify

ReConvert isn't exactly made for the beginner, you should definitely take the time and watch all their videos. even in doing so i was having issues and spoke to the customer service rep Alex. Alex is an absolute legend. fixed my issues quickly, efficiently and took away all the stress of setting up everything as a beginner. If you get this app and feel a little overwhelmed its OK, take a breather and reach out for help.

leavesdesign

Jul 09, 2024  on Shopify

This is an excellent application that does the job properly. The service is good. I highly recommend it

Happy Living

Jul 08, 2024  on Shopify

I was initially quite confused about setting up the flows for my store. However, after reaching out to customer service, Anastasia provided exceptional assistance. She was incredibly kind and helpful, guiding me through the setup process. Wow, truly the best customer service experience I’ve ever had! I can’t thank her enough! :)

Liro Therapy

Jul 08, 2024  on Shopify

O APLICATIVO ERA PERFEITO, SIMPLES E FÁCIL DE CONFIGURAR.. DEPOIS DA ATUALIZAÇÃO FICOU UMA PORCARIA E MUITO DIFICIL PARA CONFIGURAR ALGUM FLUXO!!

Memorable Fiction Books

Jul 07, 2024  on Shopify

Vladimir was very patient and helpful as I was learning to figure out how to setup Reconvert on my Shopify website. Thanks for your help Vladimir. Appreciate it, Lorna

Eden Bazar

Jul 06, 2024  on Shopify

Maitenance et service après vente au top. C'est pas un robot mais des vrais gens qui répondent et ça fait du bien de trouver de l'aide !

ShopMagic

Jul 06, 2024  on Shopify

C'est facile et le Chat est très actif. J'ai eu Alex quand j'ai rencontré un petit soucis, il est très réactif et professionnel.

Luxe Lounge

Jul 05, 2024  on Shopify

Great upsell app and amazing customer service aswell. Fast replys and solved every issue/question within a few minutes at most. Recommended!

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