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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,393)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Bakers Tee

Jan 18, 2025  on Shopify

Although not what I was looking for, the help service was great

Bear & Roo

Jan 05, 2025  on Shopify

I still have yet to get the app generating revenue as I feel some parts are confusing however whenever I’ve needed help or assistance the costumer service from shafta has always been amazing

efrosiny

Nov 18, 2024  on Shopify

I recently explored ReConvert and found their pricing model a bit unclear upfront. Here’s what I learned: Trial Period: They offer a generous 30-day free trial, which is great for testing the app’s features and assessing its value. Post-Trial Fees: After the trial, the cost depends on your store’s total order volume, plus 0.75% of additional revenue generated by the app. While this seems performance-based, it may not suit smaller businesses with fluctuating sales. Important Note: Billing begins automatically after the trial, even if the app remains inactive. This can catch users off guard if they forget to disable or fully utilize the app. Pros: The trial period is a good opportunity to experiment. The app seems focused on increasing Average Order Value (AOV) and profits. Cons: Automatic billing, regardless of usage, feels restrictive. Transparency in pricing could be improved with a clearer breakdown of potential costs upfront. Final Thoughts: While ReConvert may work well for businesses ready to leverage its tools actively, I’d advise keeping a close eye on your trial end date to avoid unexpected charges. As to Customer Service, Saumya did an excellent job to assist me during the installation and answering my questions.

NurseNowbundle

Aug 21, 2024  on Shopify

I miss the old interface, but the customer care is great, I had some problem and the support guide me through all the steps!!

Büromöbel Plus

Jun 09, 2024  on Shopify

This app looks like a good. But Anastasia of this support don't know well about features of this app. I have requested to her about a feature of this app but she said me that the feature doesn't exist continue. Bad support!

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