dreck

Be careful, we have not been using this app for 2 years and they are still happy to accept payment every month. No one reaching out to check why it has not been set up but happy to take your money.

They are charging useless and there team not connecting us to the manager, waiting for reply from last 60 days.

No, just don’t. Yes, we did see an increase in sales, but they were fake. Customers went through checkout but never paid because they selected the “Pay Later” or “Bank Transfer” options—methods we’ve never had before. It got really suspicious when we started receiving 10 identical orders from the same person using the same payment method. None of these orders were actually paid for; they were just placed repeatedly, all with upselling through this app. In one week, they charged over $400 for zero real sales!

Gratuit??? AH la bonne blague. Il n'y a aucun plan gratuit. Juste de la publicité mensongère. Lorsque vous téléchargez l'application, vous n'avez accès à rien. vous devez obligatoirement passer sur un essai de 14 jours et ensuite vous payez. Scandaleux que Shopify ne contrôle pas les apllis proposées et ne filtrent pas les escrocs qui vous promettent du gratuit pour en fait vous faire payer lourdement. En plus pour utiliser cette appli vous devez accepter qu'ils vous prélèvent jusqu'à 2000$/ mois Une belle grosse escroquerie cette application. vraiment une honte de laisser de tels escrocs pululer sur Shopify!!!

I want to complain about the ReConvert plugin! The product page only states that pricing is based on order quantity, but doesn't mention that it's also based on the product value. My store is just starting out, and I happened to receive a $500 order, but ReConvert charged me a monthly fee of $79! This is directly causing me to lose money! Honestly, I don't recommend this plugin for startup sellers with high average order values. Although customer service gave me a $40 discount, a $40 monthly fee is still very high! This plugin isn't for me.

UPDATE: No refund has been given. No credit has been given. The “reaching out of goodwill” was them finding my business socials and leaving a message on Instagram saying “Hi, is someone there?” The instagram page @reconvert.io has since been blocked. Communication via email is preferred. Great professional response down below to save face, however it is not true. The circumstances are 100% the same. I have asked via email to just be left alone at this point. However, there’s been back and forth and now visits to my socials from this company. I have been overcharged for this app even after uninstalling and canceling services. I reached out to Shopify for assistance and was told to contact the app directly to have charges removed. I have paid for the app once and was refilled again because now I had canceled the app 2 days after the charge was applied. Speaking to Ashley, I received no help other than to reinstall the app to receive a credit for the charge. However, I do not need the app so why would i reinstall just to be overcharged more for a service I clearly no longer needed. They will give you the run around if there is ever an issue with billing so be weary… Horrible experience when they could have just offered the credit for a customer who has not used their services after being charged but again was forced to reinstall app o receive credit. Where is the customer service of morality? Other apps sent credit immediately we need more app developers like that, that help small businesses vs taking from them with no accommodations and real support. My advice… Find a better app to use for this. One with integrity.

spaming when you unistall it. pay app

horrible app, extremely confusion and bad customer service. there are way better app available out there

I was not happy with the payment model so I uninstalled the app. After that I keep getting constant spam from the app support, several e-mails a day.

Complaint on 7 August: Beware of Hidden Charges – No Notice & Misleading Pricing I was charged $39.99 without any prior notice after reinstalling the app briefly to test it. I uninstalled it within 2 days because it was too confusing to set-up, YET still got billed. The fee doesn't even match the pricing listed on their app page (which shows highest pricing to be less than $20), and there's NO clear warning that previous installs remove your free trial. This is very DECEPTIVE, MISLEADING and UNFAIR. I've requested a full refund immediately BUT they refused to issue a refund, despite all my points of misleading and unclear billing process. I strongly urge other store owners to be cautious before installing this app. Don’t fall into the same trap. Be very cautious before installing — you might get charged even if you don’t actually use the app. Update as of 10 August: Following my initial review on 7 August regarding being charged $39.99 despite not using or activating the app, ReConvert responded by justifying the charge based on their pricing being publicly available. However, they did not explain why I was charged the $39.99 tier—meant for around 400 orders—despite my store having zero sales, nor why the lowest tier of $4.99 (for stores with minimal or no orders) was not applied instead. The selection of the higher charge tier remains completely unjustified. They offered only store credit—conditional on reinstalling the app—even after acknowledging that I had not used the app at all. I raised several points in response: 1. My store had zero orders, so charging the $39.99 tier makes no sense. 2. There was no clear warning that reactivating the app voids the free trial. 3. Their pricing info is inconsistent between their website and the Shopify app store. 4. I did contact support, but only for setup—assuming I was within the free trial. (they claimed I did not reach out to them before installing to clarify pricing - why should I if everywhere on their platform it states clearly 14-day free trial) 5. I found another merchant review on their app page reporting the same issue: being charged after reinstalling to claim refund and not receiving a fair resolution. I clearly requested a full refund, or at minimum, a refund minus the $4.99 base tier. I’ve reported this issue to Shopify and made it clear I will not reinstall the app under misleading or coercive conditions. I’m posting this update to help other merchants avoid a similar experience. My follow-up to Reconvert's reply on 10 Aug again: ReConvert's weak explanation just proves how unfair, flawed and unreasonable their billing system is. Charging me $39.99 based on past 30 days of orders, when your app wasn’t even active or used, makes no sense. You can’t claim credit for sales your app had nothing to do with. Even if Shopify assigns the tier, it’s your (ReConvert) responsibility to ensure billing only starts with actual usage, not just installation. There was also no clear warning that reinstallation skips the free trial and triggers a charge - and a charge that is baseless!!! (BEWARE business owners ... if your past order history on Shopify is higher than mine - you may be charged as high as $2,000 upfront) And offering store credit only if I reinstall the app again feels like a trap—especially since others have reported being charged again that way. I’m asking for a fair resolution: a full refund, or refund minus $4.99 (your base tier)—without needing to reinstall.

Esta aplicacion es una real estafa, dice que cobran 15 dolares pero les van a cobrar muchisimo mas que eso. No la usen

pesima aplicacion, cobran 40 dolares y supuestamente eran hasta 15 y toman pedidos anteriores sin consultar

Beware of Hidden Charges – No Notice & Misleading Pricing I was charged $39.99 without any prior notice after reinstalling the app briefly to test it. I uninstalled it within 2 days because it was too confusing to set-up, YET still got billed. The fee doesn't even match the pricing listed on their app page (which shows highest pricing to be less than $20), and there's NO clear warning that previous installs remove your free trial. This is very DECEPTIVE, MISLEADING and UNFAIR. I've requested a full refund immediately BUT they refused to issue a refund, despite all my points of misleading and unclear billing process. I strongly urge other store owners to be cautious before installing this app. Don’t fall into the same trap. Be very cautious before installing — you might get charged even if you don’t actually use the app.

Que atualização horrível, ficou muito difícil de entender as funções

Set up the app on non live store, tested functionality, uninstalled because it did not fit my needs. Got charged $5 for "usage" without a single transaction. From first install to uninstall was done in one day. Nothing in a live environment. Only found out during the store's monthly bill. App may be great but business practices are deceptive Only $5 but don't want to find out what else is buried in fine print after 100K+ MRR

Misleading Charges – Avoid This App! I’m extremely disappointed with ReConvert Upsell & Cross Sell. This app continues to charge me based on the total number of orders in my store even though it hasn't contributed to a single sale. Their justification? That their widget "displays" on every order. Just showing something doesn't equal a conversion! It's completely unfair and misleading to charge for orders they had zero influence on. This kind of billing model feels exploitative and dishonest. Merchants expect to pay for actual performance or value delivered not inflated fees for passive display features that don’t convert. There are better, more transparent apps out there. Do yourself a favor and skip this one. You've been warned. I am requesting a full refund for the charges made by your app, which are completely unjustified given that it has contributed no sales to my store. If this issue is not resolved immediately, I will make sure to raise awareness within our D2C community about your misleading billing practices and bring this matter directly to Shopify’s attention. It’s unacceptable to charge merchants based on total order volume when your app has had no direct impact on those orders. While I understand that your billing model aligns with Shopify’s app guidelines, I believe this system is fundamentally flawed and unfair to merchants. Charging based on total order volume, regardless of whether the app had any role in generating those orders, creates a disconnect between value delivered and price charged. This practice may be compliant, but it’s not ethical. Apps should be incentivized to drive actual results, not just display content. I strongly urge you and by extension, Shopify to reconsider this model and move toward performance-based billing that reflects genuine impact on sales. Merchants deserve transparency and fairness. Continuing with this model may be technically allowed, but it’s not sustainable if you want lasting trust within the Shopify ecosystem. Contact me on [email protected]

Uninstalled as it broke my Facebook "purchase" tracking (the most important thing to track period). The upsell page failed to render 4 out of 5 times I manually tested due to code bug. My Facebook tracking also did not run the times this app failed. Once I disabled this app my Facebook tracking worked again. If you install this app keep an eye on your Facebook conversion numbers and make sure they agree with Shopify every day. if they are off by a large amount do a few real purchases and see if post-purchase page is broken.

i have uninstalled this app months ago and its still charging me ~$4.99 a month - please contact me back to remove this asap

The trial requires you to approve up to 2000$/month payments. Not cool - never got to even use the app, I am not OK with this.