BEWARE - THEY USE YOUR CHECKOUT PAGE AS THEIR AD FARM. When I found out about it from an upset customer, I contacted Shopify and they identified the issue was Reconvert showing their ads on our website. When I contacted Reconvert, they stated that yes they do and it's a "feature". I never accepted this - ads were being shown without our consent or knowledge. We lost significant brand trust. On top of that, it was not worth the cost. Reconvert rarely resulted in sales and never paid for itself. It turned out to be a liability in every way.

Extremely unethical and scammy app do not use them. It's absolutely not worth it. They install a bunch of scam offers like some "capital one affilate offers" on your checkout page that show to all your customers without your consent. And when I confront them in the customer support chat, they claim that this "beneficial feature" a feature. That's beneficial, they're just stealing money via affiliate offers from your customers and claim that this feature never automatically gets turned on. It's complete bullshit, I never turned this on in my life. These people need to watch out or i imagine they will get sued very soon for these extremely unethical business practices. AVOID THIS APP

I had a very frustrating experience with Upsell.com. There is no clear or real time overview of the costs you are building up while using the app. Charges are not visible in advance and are suddenly deducted, which came as a complete surprise. In my case the app generated €340.86 in upsell revenue, while €424.70 was charged in usage fees. Paying more than the app earns makes no sense for a merchant. The pricing structure is unclear and based on impressions that often do not convert, yet still count towards billing. Without clear cost visibility or safeguards this app is risky to use. I would not recommend this app unless you are willing to constantly monitor your Shopify bill and accept unexpected charges.

We didn't use the app for probably a year or so und forgot to delete it. With the time, the amounts charged went 10x out of nowhere. Last month they charged us $319 for nothing. Seems very criminal. Upsell.com team - if you want me to adjust this review, please refund

BEWARE!!! THEY WILL CONTINUE TO CHARGE YOU EVEN WHEN YOU ASK THEM SEVERAL TIMES TO CANCEL!!!!!! Would not work with my theme and needed to write code for it. Would NEVER RECOMMEND. IM ABOUT TO CALL A LAWYER!!!

UNA PORQUERIA DE SERVICIO!!! CUIDADO CON SUS FACTURAS LES AGREGAN COBROS INEXISTENTES

Worst experience I have ever had with an Shopify app, don't even try to install this app if you want to get scammed. Getting lied to by the customer service team and they will just ignore you. They said they will "look into the case and reply back with email" but I have gotten 0 answer in 10 days! They know they are just MRR scamming and that is their business model to scam others

the app developers will charge you based on how many orders your store gets, not on how many orders they convert for you but even orders that they've had nothing to do with. use other apps for more transparent pricing.

I had been using this app for a long time, exclusively for post-purchase offers, but I was extremely surprised to discover a $299 charge for a full month without having been clearly informed of the pricing change beforehand. The app only generated a few hundred euros in revenue over the last 30 days, which makes this charge completely disproportionate. The most problematic part is that no refund is possible, even if the app is immediately uninstalled and not used during the billed period. This lack of transparency regarding the new pricing structure and the refusal to offer any prorated adjustment is very disappointing. I’m sharing this review to warn other merchants: make sure to carefully review the new pricing conditions before installing or reinstalling the app, as costs can be significantly higher than expected.

Mi experiencia ha sido muy muy mala. Descargué la app, al tiempo la actualizaron pero yo no la actualicé y la dejé de usar. Me dejaron de cobrar porque no tenía la app actualizada y no la estaba usando y 5 meses después me han cobrado más de 400 euros sin que haya actualizado la app y sin que haya dado el permiso para usar esta nueva app. Me he puesto en contacto porque es evidente que no se me debería haber cobrado eso y no me quieren hacer el reembolso. En ningún momento he usado la nueva app. En ningún momento he acpetado el cobro de la nueva app. En ningún momento he descargado la nueva app. En ningún momento actualicé la app. Y aún así me cobran más de 400 euros y no los quieren reembolsar. Muy mal servicio de atención al cliente y nulo interés en ayudar al usuario. Una lástima que todavía haya empresas que tengan que funcionar con estas prácticas.

I was billed $400... WITHOUT MY CONSENT. Beware. I was introduced to Upsell.com by a close friend. I tried it out, couldn't make it work. I just moved on. 2 weeks later, I was billed $400 right away in ONE SINGLE BILL and they said it was because my 14-day trial ended. At this point I had made $0 from the app. I talked to customer service for 15 minutes - refused to refund me. I made a HUGE fuss. Finally a new agent comes in, and then agrees to the refund, which I appreciate. But, from a logical perspective, this is SKETCHY company. They bill you rightaway after the trial based on your TOTAL STORE ORDERS. Which means, if u have a big store - they gonna bill you big from the start even though you have not directly made any money from their app, which is BS. They then use the fine print to lock you in. LAST THING - the only way to cancel is to "uninstall the whole app" - which is again extremely sketchy. That forces people to stay subscribed just because I am not ready to entirely uninstall. I would STAY AWAY and use another upsell app. Their product may be good (untested for me) but their billing policy is SKETCHY AF. STAY AWAY. STAY AWAY.

Worst app ever. i installed it and deleted it within an hour, only to be shocked to find $2499 deducted from my account. When i contacted technical support, they said this is their policy. Be careful before installing the app, it’s not free. they’ll take your money, and it won’t be refunded.

They charged me $79 just for uninstalling the app. I didn't use it in any upsell on my website, and I still got charged $79 from nowhere. Don't uninstall this app

I downloaded the app, deleted it after 30 minutes, downloaded it again a week later, tested it for two days, didn't like it, deleted it again. Guess what happened? They charged me $40. It's completely ridiculous. I won't use it again, and I won't let anyone else use it either.

SHOCKINGLY PREDATORY BILLING. Reinstall = instant $1,299 charge This app just hit us with a $1,299 charge the moment we reinstalled it — not after using it, not after selecting a plan, not after confirming pricing, but simply for reinstalling while evaluating tools. There was no clear warning, no explicit confirmation, no “you are about to be charged $1,299” screen. The charge was calculated off our past 30 days of order volume, which makes this especially dangerous for larger merchants. If you run a real business, this is not a small mistake — it’s a four-figure surprise. When we contacted support, they shrugged and said this is their “policy” and refused a refund. That response says everything. A policy that relies on surprise billing and gotcha UX is not acceptable, no matter how you try to justify it after the fact. This feels deliberately engineered to extract money from merchants who reinstall to evaluate the product — something completely normal in SaaS. No reputable tool charges over $1,000 without crystal-clear, unavoidable disclosure and affirmative consent. WARNING TO OTHER MERCHANTS: if you reinstall this app, you may be charged immediately and massively, even if you don’t end up using it at all. That alone should disqualify this product. We will never use this app again and strongly advise others to choose a post-purchase upsell tool with transparent, ethical billing practices.

They are absolutely criminal. Changed me 899USD without any notice. Downloaded it for a free trail, deleted it after 2 days. Now I see they charged me almost 900USD!!! Stay away!!

They charged me $500, only gave me $80 in profit, and refused to refund my money. They're complete scammers; please don't use their services.

Just uninstall this bullshit app and switch to Essential Upsell & Cross Sell. With this app, the more sales you make, the more they charge you! you try to increase your AOV, but your extra profit ends up going to them. Essential Upsell & Cross Sell caps its fee at $39. No surprises. No greedy pricing. Update: They admitted the mistake and confirmed I was wrongly charged. However, they refuse to refund the amount unless I delete this comment. That is the definition of blackmail. I won’t delete anything, and they can keep the money.

Just uninstall this bullshit app and switch to Essential Upsell & Cross Sell. With this app, the more sales you make, the more they charge you! you try to increase your AOV, but your extra profit ends up going to them. Essential Upsell & Cross Sell caps its fee at $39. No surprises. No greedy pricing.