Set up the app on non live store, tested functionality, uninstalled because it did not fit my needs. Got charged $5 for "usage" without a single transaction. From first install to uninstall was done in one day. Nothing in a live environment. Only found out during the store's monthly bill. App may be great but business practices are deceptive Only $5 but don't want to find out what else is buried in fine print after 100K+ MRR

Misleading Charges – Avoid This App! I’m extremely disappointed with ReConvert Upsell & Cross Sell. This app continues to charge me based on the total number of orders in my store even though it hasn't contributed to a single sale. Their justification? That their widget "displays" on every order. Just showing something doesn't equal a conversion! It's completely unfair and misleading to charge for orders they had zero influence on. This kind of billing model feels exploitative and dishonest. Merchants expect to pay for actual performance or value delivered not inflated fees for passive display features that don’t convert. There are better, more transparent apps out there. Do yourself a favor and skip this one. You've been warned. I am requesting a full refund for the charges made by your app, which are completely unjustified given that it has contributed no sales to my store. If this issue is not resolved immediately, I will make sure to raise awareness within our D2C community about your misleading billing practices and bring this matter directly to Shopify’s attention. It’s unacceptable to charge merchants based on total order volume when your app has had no direct impact on those orders. While I understand that your billing model aligns with Shopify’s app guidelines, I believe this system is fundamentally flawed and unfair to merchants. Charging based on total order volume, regardless of whether the app had any role in generating those orders, creates a disconnect between value delivered and price charged. This practice may be compliant, but it’s not ethical. Apps should be incentivized to drive actual results, not just display content. I strongly urge you and by extension, Shopify to reconsider this model and move toward performance-based billing that reflects genuine impact on sales. Merchants deserve transparency and fairness. Continuing with this model may be technically allowed, but it’s not sustainable if you want lasting trust within the Shopify ecosystem. Contact me on [email protected]

Uninstalled as it broke my Facebook "purchase" tracking (the most important thing to track period). The upsell page failed to render 4 out of 5 times I manually tested due to code bug. My Facebook tracking also did not run the times this app failed. Once I disabled this app my Facebook tracking worked again. If you install this app keep an eye on your Facebook conversion numbers and make sure they agree with Shopify every day. if they are off by a large amount do a few real purchases and see if post-purchase page is broken.

i have uninstalled this app months ago and its still charging me ~$4.99 a month - please contact me back to remove this asap

The trial requires you to approve up to 2000$/month payments. Not cool - never got to even use the app, I am not OK with this.

I am being billed monthly $7.99 for an uninstalled app. Please help me fix this.

Started billing without any usage last month.

We stopped using this app after learning that (despite being told the contrary when we signed up) they charge for both online and POS orders. They then rely on the merchant to communicate which orders are POS orders and request a refund to correct the billing charge. We feel that it is unethical to knowingly overcharge a customer and then require that they take action each and every month to have their bill corrected. This information should be transparent to customers before they decide to work with this app. Update: We uninstalled the app, as the billing situation and requirements of us would not be sustainable for our business. We were refunded the charge made to our account for the days we used the app, which we appreciate. The above lack of transparency issues surrounding pricing still exist, however.

they are only good at taking your money without making you any and then they tell you, you should increase the discount. BS APP I could just increase the discount from the first place without using ur app and still get more buyers. It doesn't always work

Unfortunately for now need to leave 1 star. Waiting 3 weeks to fix checkout error on the support. So far min 10x. contacted them. Ticket "in process" always. Dev. team working on it....

We stopped using this app after learning that (despite being told the contrary when we signed up) they charge for both online and POS orders. They then rely on the merchant to communicate which orders are POS orders and request a refund to correct the billing charge. We feel that it is unethical to knowing overcharge a customer and then require that they take action each and every month to have their bill corrected. This information should be transparent to customers before they decide to work with this app.

Tried the app during the trial period. Uninstalled it the same day because it didn't work for my needs. This was on May 8th 2025. Today I received a bill for $29.99 for the app that I never used. Not cool!

⭐ 1/5 — Misleading "Free Trial" I installed ReConvert because it offered a 14-day free trial — sounds fair, right? Well, I was billed on day 3 of the trial without any warning. So much for “free.” If you're going to promote a free trial, be transparent. Charging customers before the trial ends is deceptive and damages trust. I expected better from an app in this category. Thanks for the “free trial.” Never again.

I cannot in good conscience give more than 1 star to any service provider that repeatedly spams via email for reviews (up to 2 times is acceptable, 5+ is not since I cannot "unsubscribe" from receiving more). But if you're still reading this, the app works as intended and editing the upsell pages is pretty straightforward.

Scam business, hid the ability to cancel subscription. SCAM

The app couldn’t be loaded This app can’t load due to an issue with browser cookies. Try enabling cookies in your browser or switching to another browser.

Downloaded, but the app doesn't open due to cookie issues. Tried on multiple browsers, same issue.

Check out all the other 1 star reviews. This app will overcharge and they will not take any responsibility. We migrated OLD orders from another store and were charged for it. Their response? Its still an "order". I have proof and all no matter how they will try to acknowledge it in the replies below. if anyone wishes to learn more let me know.

Edited to add an update involving my interactions with Jordan specifically. First - I was told my issue would be resolved on a day that the development team didn’t work and the update I requested on that day (the day the development team didn’t work) and I was told the development team (who was not even working) looked at the variant image issue and the issue was resolved. I showed them screenshots of the issue not being resolved and they continued to be dishonest about fixes. On Tuesday - when the development team was back to work - I was sent a video from Jordan claiming the video showed the fix being completed. In the video - the video the development team recorded and Jordan presumably previewed before sending it over - the video clearly shows the variant images not changing. I was in touch with a support agent named Justin who agreed that the fix was not completed - which could not have been more obvious. Next, Jordan said that he and another associate watched the video and the fix was completed. Again, IT CLEARLY WAS NOT COMPLETED. Next, Jordan blamed my variant images being too similar in design - as if that has anything to do with the variants changing. Next, Jordan reached out to me to say the fix was finally completed - and once again - the issue is still unresolved. It has been more than 9 days at this point. Let’s be very real right now and straight to the point - Safta told me how pleasant I was the day before and asked me what happened. What happened is that your staff is dishonest when it comes to every single communication they send. Including you, Jordan. You blocked my communication when I asked you to call me and you refused - even though I has just spoken to Riya so I know phone contact is possible. You just didn’t want to do your job. Just like viewing the video and trying to convince me that it was fixed when the video showed the exact error I told you was happening. Your team will blame anyone because this is a behavior you taught them. Your leadership has failed this app and is honestly laughable. Again, you’re blaming me saying I was too mean or too aggressive with attempting to get my issue resolved. The point is - I was promised Friday night that the fix would be made first thing the next morning only to be told that the issue was already looked at by the dev team and they found the feature to be working — when the dev team wasn’t even there. I’ve been strung along by the entire staff and lied to at every single step along the way. The fact is, I was incredibly pleasant during set up and I have screenshots to prove it. I became increasingly unpleasant the more I was lied to. Staff should not be telling people fixes will be made when the dev team is not there. Staff should not then be telling merchants that the dev team WHO WAS NOT WORKING looked at the issue and fixed it WHEN THE OSSUE WAS NOT FIXED. Anyone in my position would be just as unhappy with the customer support experience I’ve had. And Safta asked me for a review like 10 times during the original set up and even stated that her pay is based on good reviews - which I have screenshots of as well - so I know how your app is getting so many good reviews. They hound you to review immediately. All of my points can be proven. Anyone feel free to reach out and I’m happy to share and swap experiences. Original Review: The staff has been deceitful every step of the way. Ashley told me the development team would fix my problem on Saturday - but the development team doesn't work on the weekends. Safta told me on Saturday that the development team had looked at the issue - again, the development team is not in office on the weekends, so this claim cannot be true. Riya said the feature setting was not turned on and so she just turned it on - which does not align with Ashley and Safta who both looked at the feature and confirmed it was activated. Riya said the issue would be fixed on Monday when the dev team was again available. So, on Monday, I went to receive an update and Jordan, the supervisor, told me that the issue may take weeks to resolve. He also pointed out how many sales I've made using the app implying that my issue was not a big deal - at which point I showed him that 75% of those sales were made by me doing testing. He said he did not realize that and offered no apology for the obvious overlook. He also did not apologize for the disrespectful behavior of the support staff. The feature in question that is not functioning properly is a fairly simple and absolutely necessary feature - the images for the variant selected in the post purchase offer don't change - which causes my customers to feel confused about their purchase, leading to either no purchase at all or an email about their confusion. This simply cannot take weeks to fix, and I had already been advised that the issue would be resolved Monday. Ultimately, Jordan refused to call me to discuss the matter and refused to five me the Director of the customer experience's name or contact information and ended the chat with "He will contact you IF he finds a reason to" and then blocked me from chatting entirely. The clear pattern here is the lack of care from support staff. I've had issues with apps prior, we all have, especially at onboarding. Thats acceptable and is part of the onboarding experience. However, the never-ending runaround and dishonesty from the staff is something I truly can say I have never experienced with any other app I've ever used. Bottom line, just based on the support experience alone, I would not recommend this app. There are more bugs that I have not listed such as funnels not showing when they should, confirmed to be a fault by the support staff. But truly, as a business owner and avid app user on Shopify, this is the absolute worst, horrid customer service experience have ever had...by far.

I have set everything up but didn't get a reply from them as it's not showing on our checkout page