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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,395)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Things You'll Need

Jun 14, 2024  on Shopify

Vladimer is the man! Thank you for everything guys, absolutely fantastic customer support and I'm lucky to have you on the other side of a text box.

My Store

Jun 13, 2024  on Shopify

Big phat review to Vladimir - whom helped met at 03:55 in the morning whilst i was in the Netherlands :)

Brush Club

Jun 13, 2024  on Shopify

I have used ReConvert for years. It's good. It works. HOWEVER. Reconvert has made a big move to push its customers to upgrade to the new ReConvert. Do NOT upgrade. The basic features of the app simply do not work in their current state. There are a ton of bugs. Upgrading has caused me many headaches in attempting to fix problems and find workarounds for things that worked before without any issues. Basic features simply don't work. They rolled out this update way too early and should walk it back. When you install Reconvert there will be a large popup and banner claiming: "A new ReConvert is available! Upgrade to the new ReConvert now to enjoy improved performance, design and all the exciting new features we have to offer." Save yourself the time and headache and stick with the original version. I have sent my bugs to the dev team. Hopefully, they fix them soon. I'll update this review when they do and the "new and improved" ReConvert actually works.

Teon Clothing Shop

Jun 12, 2024  on Shopify

I had problems installing the application, but then the good spirit Alex appeared and did everything for me. Thank you Alex

Baby Boutique World

Jun 12, 2024  on Shopify

I spoke to Alex and he was super helpful! He told me what the issue was and put a fix in place straight away! Thank you Alex!!!

Neema's Pets

Jun 12, 2024  on Shopify

A total newbie and needed the standard discount rate adjusted - which I couldn't find - then Ash quickly responded and helped me out! Great CS employee I would say ;) Besides that, the app works super easy!

My Mini Buddies

Jun 12, 2024  on Shopify

Application facile d'utilisation, avec des fonctionnalités gratuites, le service d'aide est rapide et efficace. Je recommande vivement !

HappyKid

Jun 11, 2024  on Shopify

Le servive est rapide et efficace. J'ai rencontré un problème avec l'application et Alex a été réactif et a su trouver une solution. J'étais à 2 doigts de noter 1 étoile. Après ce service et l'efficacité, je mets une note de 5. Merci au support et encore merci Alex :-)

PrepPack

Jun 09, 2024  on Shopify

Awesome service by Saumya! Been helped really well, super fast response when I had some issues and questions. The app itself is great as well, many Shopify apps look great, but turn out quite bad in design. This app that what it promises and gives you freedom to change it to your liking. Best app use for my shop.

Büromöbel Plus

Jun 09, 2024  on Shopify

This app looks like a good. But Anastasia of this support don't know well about features of this app. I have requested to her about a feature of this app but she said me that the feature doesn't exist continue. Bad support!

crowncourtshop

Jun 08, 2024  on Shopify

I didn't know what I was doing and had to use the Chat and they did it for me so Thanks a Bunch that earned a 5 star from me.

My Pet Buddy

Jun 08, 2024  on Shopify

Alex is a great help ..we highly recommend this service—excellent response and great answers to all our questions.. delighted customer.

Luxury Life

Jun 08, 2024  on Shopify

Ash has helped us set up multiple businesses and helped us with everything we asked for. He was also very patient and informative with us! Can't wait to see the results!

Gene.In.Us Brain

Jun 08, 2024  on Shopify

Ash has been a great help! He helped us set up each flow just how we wanted! Can't wait to see how it helps.

Adroitfulness

Jun 06, 2024  on Shopify

The App was recommended to me, so I really haven't use it yet. The experience I had with the Rep, Vladimir was awesome-extremely helpful. So, I'm sure the app will work great!

Amazyum

Jun 06, 2024  on Shopify

One of the best post-purchase upsell apps! Thanks to Vladimir for the great live chat support! Answered to all my questions.

Khushify

Jun 06, 2024  on Shopify

Saumya did an outstanding job integrating ReConvert Post purchase Upsell into my Shopify store. Her technical expertise, clear communication, and attention to detail were exceptional. She quickly resolved any issues and provided valuable insights to optimize the app's performance. Her professionalism and dedication made the entire process smooth and efficient. Highly recommend!

miyabi

Jun 06, 2024  on Shopify

Vladimir, who was in charge of my case, responded quickly. His cooperation is very helpful for my site management.

Zend Coffee & Wellness

Jun 04, 2024  on Shopify

Great app and outstanding customer service! Ash was a genuine hero as we transitioned to checkout extensibility and implemented a thank you page upsell. He spent hours working through some issues with us and got us up and running. If you want to increase AOV backed by top notch support, I highly recommend ReConvert.

Nobile Italy

Jun 04, 2024  on Shopify

Amazing app and amazing support! Alex was really helpful in providing me with all the necessary information proactively. The app itself is rich with functionalities. I would suggest it for any store.

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