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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (5,600)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Bébé Nido

Jun 20, 2024  on Shopify

Service client rapide et efficace. J'avais un petit bug d'affichage de prix barré en doublon sur mes pages d'upsell. Le problème à été résolu en 3 minutes. Pour le reste c'est trop tôt pour me prononcer. Néanmoins je recommande.

LOUNA BAZAR

Jun 20, 2024  on Shopify

Je suis très satisfaite de la réactivité et du professionnalisme d'Alex. Merci pour votre aide précieuse !

Lucoya

Jun 19, 2024  on Shopify

Tolle App, mit einem noch besseren Kundenservice! Alex hat mir innerhalb weniger Minuten geholfen, vielen Dank!!

jamiebyben

Jun 17, 2024  on Shopify

Alex really showed the best customer service. Very thorough and even sent screen shots of the steps I had to do.

GaBBY Bows - Confidence

Jun 17, 2024  on Shopify

Support has always been so SUPER! Alex is phenomenal, he is very knowledgeable, kind, and ALWAYS super helpful in solving all issues whenever I reach out! Thank you so much, Alex!

Epic Loot Shop

Jun 16, 2024  on Shopify

The app has been a game-changer for my business, significantly boosting my conversion rates. The support team is exceptional, especially Alex, who went above and beyond to help me configure the features for optimal performance. Their dedication and expertise are truly impressive. I highly recommend this app to anyone looking to enhance their conversions.

LUCIMORA

Jun 15, 2024  on Shopify

I haven't had the time to test the effectiveness of the app but they do have amazing customer support! Many thanks to Alex, he has been really helpful

Things You'll Need

Jun 14, 2024  on Shopify

Vladimer is the man! Thank you for everything guys, absolutely fantastic customer support and I'm lucky to have you on the other side of a text box.

My Store

Jun 13, 2024  on Shopify

Big phat review to Vladimir - whom helped met at 03:55 in the morning whilst i was in the Netherlands :)

Brush Club

Jun 13, 2024  on Shopify

I have used ReConvert for years. It's good. It works. HOWEVER. Reconvert has made a big move to push its customers to upgrade to the new ReConvert. Do NOT upgrade. The basic features of the app simply do not work in their current state. There are a ton of bugs. Upgrading has caused me many headaches in attempting to fix problems and find workarounds for things that worked before without any issues. Basic features simply don't work. They rolled out this update way too early and should walk it back. When you install Reconvert there will be a large popup and banner claiming: "A new ReConvert is available! Upgrade to the new ReConvert now to enjoy improved performance, design and all the exciting new features we have to offer." Save yourself the time and headache and stick with the original version. I have sent my bugs to the dev team. Hopefully, they fix them soon. I'll update this review when they do and the "new and improved" ReConvert actually works.

Teon Clothing Shop

Jun 12, 2024  on Shopify

I had problems installing the application, but then the good spirit Alex appeared and did everything for me. Thank you Alex

Baby Boutique World

Jun 12, 2024  on Shopify

I spoke to Alex and he was super helpful! He told me what the issue was and put a fix in place straight away! Thank you Alex!!!

Neema's Pets

Jun 12, 2024  on Shopify

A total newbie and needed the standard discount rate adjusted - which I couldn't find - then Ash quickly responded and helped me out! Great CS employee I would say ;) Besides that, the app works super easy!

My Mini Buddies

Jun 12, 2024  on Shopify

Application facile d'utilisation, avec des fonctionnalités gratuites, le service d'aide est rapide et efficace. Je recommande vivement !

HappyKid

Jun 11, 2024  on Shopify

Le servive est rapide et efficace. J'ai rencontré un problème avec l'application et Alex a été réactif et a su trouver une solution. J'étais à 2 doigts de noter 1 étoile. Après ce service et l'efficacité, je mets une note de 5. Merci au support et encore merci Alex :-)

PrepPack

Jun 09, 2024  on Shopify

Awesome service by Saumya! Been helped really well, super fast response when I had some issues and questions. The app itself is great as well, many Shopify apps look great, but turn out quite bad in design. This app that what it promises and gives you freedom to change it to your liking. Best app use for my shop.

Büromöbel Plus

Jun 09, 2024  on Shopify

This app looks like a good. But Anastasia of this support don't know well about features of this app. I have requested to her about a feature of this app but she said me that the feature doesn't exist continue. Bad support!

crowncourtshop

Jun 08, 2024  on Shopify

I didn't know what I was doing and had to use the Chat and they did it for me so Thanks a Bunch that earned a 5 star from me.

My Pet Buddy

Jun 08, 2024  on Shopify

Alex is a great help ..we highly recommend this service—excellent response and great answers to all our questions.. delighted customer.

Luxury Life

Jun 08, 2024  on Shopify

Ash has helped us set up multiple businesses and helped us with everything we asked for. He was also very patient and informative with us! Can't wait to see the results!

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