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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (5,600)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Frontline Optics

May 04, 2024  on Shopify

I used this product in the past and had to take a break as I didn't need a post purchase option, things have since changed and I needed to get my old program back. I had some questions and Avraham and Alex took great care of me. Product is awesome, and 10/10 customer service.

TopVentas.cl por ECOMFANS SpA

Apr 30, 2024  on Shopify

Great plugin. It helps us sell more units and products. Alex was very helpful in guiding us. Customer support is top-notch.

Sundotion

Apr 30, 2024  on Shopify

Helpful support . They gave me some suggestions on how to improve my upsell and implemented it. Alex was very helpful.

Gear Genius

Apr 25, 2024  on Shopify

There are a lot of disappointing apps in the Shopify App Store that are poorly designed, confusing, and just don't work. This is not one of them. I'd never installed or used a post-purchase upsell app before, but it was a breeze using this because you can visually see the flow you're building, and it all worked as expected. This app absolutely deserves its high rating. Great job to the ReConvert team!

Afarly

Apr 22, 2024  on Shopify

It's a great app and the customer service team was very helpful and answered all my questions. Thanks Alex

Awakened Divorce

Apr 21, 2024  on Shopify

Alex was super helpful in making suggestions to improve wording in the funnel and implemented them for me! Excited to launch my store with this tool already in place

Coolcat Gadget

Apr 18, 2024  on Shopify

I had a few issues with some incorrect billing amount, but the management team promised to sort it out.

Cash for Games

Apr 16, 2024  on Shopify

Alex was super helpful, answered all my questions correctly and quickly ensured that all my confusion was sorted, cheers for that!

MileyMoon.de

Apr 15, 2024  on Shopify

Anastasia helped me out fast and smooth. Thinking with me and solved my problem in seconds. Thank u!!

TweetShirt.com

Apr 15, 2024  on Shopify

My shopify store has been inactive for two years. This company, without my permission, started charging me for their subscription when I never agreed to any fees. Avoid!!

Neveah Mode

Apr 12, 2024  on Shopify

This app was recomanded to me, i have not used the app before but i have trust in the app. The service is a 5 out of 5. Vladimir helped me really good by guiding through te steps of installing the app. She has a lot of patient. Thank you so much for your service!

Coolcat Gadget

Apr 11, 2024  on Shopify

I installed this app in 2019 when it has a forever FREE plan to a small test store with very little traffi, so no intention to use paid apps, and I just realised that they keep charging me $4.99 since last August (8 times already) I contacted their support and they refunded one month only that was double charged in the first month and they choose not to reply anymore...

ACHETE LTD

Apr 10, 2024  on Shopify

I am please with the work done by ReConvert.Their dedication , attention to detail, and professionalism were evident.

RoseGold & Black Pty Ltd

Apr 09, 2024  on Shopify

Overall great app and fast helpful customer service! Alex helped me out with a bunch of questions and overall definitely recommend the app if you are looking for post-purchase upsells, super straight forward and quality support! Great app! easy 5 star

Breathe Easy

Apr 09, 2024  on Shopify

Happy with it so far. Having live support wa a big bonus. The prompt assistance was something i greatly valued. Thanks Alex!

My Store

Apr 08, 2024  on Shopify

Great customer support, quick replies and very understanding and patient. When I gave feedback and suggestion, they took it an implemented it. Thanks to Anastasia and Vladimir for helping me with the billing charge

VivaLove

Jan 02, 2024  on Shopify

Support is good - I think it is time for an update in terms of how things should look as it feels very 2017 and I can't change the accept button color to anything other than black or white which others have this ability. It would be great to see this app have a refresh of its internal dashboard which is optional but main thing is the checkout thank you page, these could be displayed better or we should have access to more options in terms of modern styling.

PaulaMax Jewelry

Dec 31, 2023  on Shopify

It is meh. It doesn't work with personalized products because you can't direct shoppers to the product page... and if you do NOT direct them to the product page you'll spend your time contacting customers manually 1 by 1 to get their customization details. The product comments do not sync to Shopify or Klaviyo. And the birthday form is pre-populated with today's date, so more than half of the 100+ submission I received were with the current date, making this feature pretty much useless also.

Bull Terrier World

Dec 29, 2023  on Shopify

Great app with lots of options! I like that they offer support for multi-language stores since it's an important part of my business. Lee-ann was there to assist me really quickly and explain to me how to set the trigger for the additional languages, as well as Anastasia who helped me later on. Amazing customer service at all times, thank you very much! :)

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