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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,395)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Oma Ettas Klötenköm

Aug 03, 2024  on Shopify

Just got into the app and it's extremely well integrated with shopify! Super smooth workflow from what I can tell right now and Alex of the support team has been super quick to respond with a setup question I got. Definitely recommend!

Dune The Brand

Aug 02, 2024  on Shopify

Me encanta la aplicación y el soporte tecnico es funcional y rapido. Muchas gracias especialmente a Alex

Aquatic Experts

Aug 01, 2024  on Shopify

I recently appreciated Saumya's help in setting up our Thank You and Order Status pages. They are now functioning, and we are incredibly grateful.

RelaXpert Store

Aug 01, 2024  on Shopify

I had an excellent experience with Saumya, who helped me find a solution in the ReConvert app. I'm very grateful for the support and highly recommend their assistance!

PuraU

Aug 01, 2024  on Shopify

Saumya is the best. She is very helpful and polite. She helped me setup a post purchase flow because I did not know how. Thanks

Gigawatt Coffee Roasters

Aug 01, 2024  on Shopify

I'm a new user, but I can say that Riya and Saumya have provided phenomenal customer service and support and walked me through the process and each question I have. This reinforced my trust in the product, as my experience has been that the greater the customer service, the greater the product! I'm excited to incorporate this into our store.

Lovepickle.com.au

Jul 30, 2024  on Shopify

This application is very helpful and in addition with the help of live chat which is very responsive

Peachy Athletic

Jul 30, 2024  on Shopify

New to the app, but great experience so far. Alex was able to provide immediate support at bootstrap which was really helpful. Excited to see how the app works and if it improves my sales. :)

Teddys

Jul 30, 2024  on Shopify

Stupidly expensive app. Taking money not just on the orders created through post-purchase but based on your stores own hard earned orders is unfair. This app resulted in 2 extra small discounted orders totalling $28 but charged $80 because our store has many unrelated orders. Stay clear! Looking at a few of their 5 star reviews they seem fake. Stay clear this app is a scam

No Label Candle Company

Jul 29, 2024  on Shopify

Riya was amazingly efficient with helping me resolve my post purchase upsell visibility issue. excited to now see how it performs. Thanks Riya for also sending a detailed video via Loom showing me the changes that were needed in order for the application to work properly. Cheers! Asia

Rendetta

Jul 28, 2024  on Shopify

Riya in support was very fast and efficient with resolving my request. Highly professional support team and great app overall with great features. Would recommend 10/10.

GBNY

Jul 28, 2024  on Shopify

Riya Choubey, I wish more than a 5 staroption. she has understood my request regarding discount removal at ease, and resolved it in a short time. I really appreciate her understanding and specially the way of her communication. i think she would be a pro for reconvert. Good job riya.. once again thank you your help and support. Keep going❤

GIMMICKIFY

Jul 28, 2024  on Shopify

support is very responsive and helpful, i wish they had an interface where you can customize the colors and looks of the widgets whithout going through the shopify editor but i guess that's something they can work on after,

FleaxyStand

Jul 23, 2024  on Shopify

Absolutely thrilled with Riya's assistance! She guided me through the app activation process seamlessly and with a friendly demeanor. Her expertise and patience made everything so much easier. Truly a five-star experience! Thank you, Riya!

FitStrapsUK

Jul 23, 2024  on Shopify

Riya, in customer service, is extremely helpful and has helped me figure out a workaround to using the app. I previously stopped using the app but am now up and running and seeing cart increases already.

Mansa Musa Depo

Jul 23, 2024  on Shopify

The app service has been great. Help in real time and a team of experts...thanks Shafta for the assistance and patience. Looking forward to more interaction.

InstaWhim

Jul 22, 2024  on Shopify

Phenomenal support from Alex, who helped me configure a whole funnel in minutes. Reconvert is by far one of my favorite upsell apps, as it delivers exactly what it promises.

The Legacy Dream Luxury Company

Jul 22, 2024  on Shopify

The Reconvert team has helped me numerous times with my funnels and it has amounted to increased revenue!!! They team is always available to help 24/7. Add ReConvert today, you won't be sorry! Today I was helped by Shafta and she did an excellent job while it was late at night! She made specific recommendations that will help my business so much! Great team and great customer service!

JL3D-Shop

Jul 21, 2024  on Shopify

Great support and help from Riya but the onboarding setup still say it is not setup even that it is.

Future Past Clothing

Jul 21, 2024  on Shopify

I can't rate the product yet as I needed help to set the app up, but the support from Riya has been amazing and the support is 5 star, and I'm hoping to see results soon.

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