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Customer reviews: Upsell.com ex ReConvert

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,666)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Chicks and Chalkboards

Jan 31, 2025  on Shopify

I've just signed up and am jumping in with help from the chat feature. Ashley was very patient with all of my questions and kind enough to stay on the chat with me for a long time while I figured things out. So far I'm very happy with ReConvert.

Naturally Wyld

Jan 28, 2025  on Shopify

Riya is the absolute best, I reached out because I was unsure if the app was even set up! She helped me set it up and went way beyond. Even helped me come up with the best recommendations for an ad campaign I'm running to get the best results!! She is great, would recommend!!!

Olivia Wearable Breast Pump

Jan 28, 2025  on Shopify

I’ve only used Recovert for a day, but I’m already impressed! The app is easy to use, and the recovery tools are really helpful. What stood out the most was the amazing support from Alex and Ashley—they were quick to respond and provided clear, friendly assistance. I’m excited to keep using the app and see how it supports my recovery!

Nessiha

Jan 26, 2025  on Shopify

Je suis extrêmement satisfait du service client de ReConvert sur Shopify. Leur équipe a fait preuve d'une rapidité exemplaire, d'une politesse remarquable et d'une expertise approfondie pour résoudre mes problèmes. Je recommande vivement leur application et leur support exceptionnel.

The Shirt Plugs

Jan 26, 2025  on Shopify

Alex was amazing, I'm so impressed that you have someone on live chat support to assist you throughout the whole set-up process.

Tights & Toes

Jan 24, 2025  on Shopify

UPDATE: IT'S BEEN FEW MONTHS UNINSTALLING THEY ARE STILL CHARGING YOU EVERY MONTH MINIMUM OF 4.04£ totally CRAZY. DO NOT USE THIS APP complete scammers. they take money from your store even though their app doesn't work "Riya" especially ignored me for weeks even though I told her the app is not working on my store. they said they would fix it and 1 week later I texted again they forgot, but they did not forget to charge me for 5-7 dollars because I had sales. "Shafta" is talking as if it was my fault and she only replies when they charge you some kind of money. Complete rip off. (The upsell app does not even show for my clients btw) total disappointment. DO NOT RECOMMEND

Shavel Home Products

Jan 23, 2025  on Shopify

I just started with ReConvert literally day one and had some questions. I started a chat with Ashley. She was a great help and got me started and on my way. Looking forward to growing my AOV.

Wango Kart

Jan 23, 2025  on Shopify

Reconvert has an excellent support, customer support is very quick to the queries. The app is also easier to setup for post purchases

PLUSH💋 By: MzPeachez

Jan 23, 2025  on Shopify

I would for sure recommend ReConvert to Friends , Family & Co Workers ... I was unsure where to start & what exactly to do with what I was looking for & Iater Chatting with Alex He really helped me out & was very patient while doing it ! I appreciate it

Openhagen

Jan 22, 2025  on Shopify

Thanks a lot, Riya, for helping me. She quickly got on the call, guided me, and resolved all the queries.

Sweet Harvest Farms

Jan 21, 2025  on Shopify

Went way beyond what I though should be expected! Courteous, helpful, professional and responsive. Very pleased!

Tangles B. Gone

Jan 21, 2025  on Shopify

Once I downloaded the app, I was a little overwhelmed and had a question about the setup and I had Alex respond instantly in the chat. He offered to get everything set up for me! I told him what I was wanting to do and he did a great job at putting everything in place. It is now up and running just 30 minutes later. Thank you!

little white dish

Jan 21, 2025  on Shopify

Great app. It has alot of functions you can customize each option. They also have really good customer service. Riya gave me great service and answered my questions. She even offered to get on a call with me and walk me through the steps to fix my funnels. Alex was amazing too and answered all my concerns

Fiorhe

Jan 20, 2025  on Shopify

Alex from the support team was great assisting on questions about the app price and set up. Thank you Alex!

Fourteen Berlin

Jan 18, 2025  on Shopify

Getting our first revenue was fast. App support is also very helpful and quick to respond whenever we have concerns. Thank you team Reconvert, especially, Saumya. This app is definitely recommended!

Ella Mae's Boutique

Jan 17, 2025  on Shopify

Already working within the first 2 days of using on my website! Customer service is also WONDERFUL! Really appreciate Shafta and all of her help!

Nordisk Renhet

Jan 17, 2025  on Shopify

Shafta has been an incredible help, aiding in navigating the flow builder and essentially saving me a lot of time. Highly recommend to everyone!!

Locally Hated Merch

Jan 16, 2025  on Shopify

I was given such grief help and response so fast and I wasn't even asking for the help I was trying to figure something out and all of a sudden a little box popped up in the corner and the lady helped me so well I am very happy thank you very very much

Zigleys

Jan 16, 2025  on Shopify

the support team was amazing, quick to respond, and incredibly helpful. highly recommend. looking forward to seeing results from the app but the support alone makes this a great experience

Frysha

Jan 14, 2025  on Shopify

I recently installed the ReConvert app on my Shopify store, and I was extremely impressed with the support I received from Alex. He guided me through the entire setup process and ensured everything was configured perfectly for my store. Although I haven’t seen results yet since I just started using the app today, I’m very happy with the excellent support and availability Alex provided, which made the onboarding experience smooth and stress-free. I’ll be sure to return and share my feedback on the app’s performance once I start seeing results. Thank you!

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