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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,600)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

La Bottega del Dido.

Sep 02, 2024  on Shopify

ho avuto la necessità di contattare il servizio clienti reconvert, mi ha assistito Alex, che dire, è stato collegato al mio account per mezz'ora, mi ha aiutato a configurare il tutto e ottimizzare al meglio le impostazioni postvendita. questa applicazione la consiglio al 100%, aiuta molto nelle vendite ma soprattutto a creare fiducia nel cliente. Top

Auraflows

Sep 01, 2024  on Shopify

Thank you for the prompt and detailed customer service first of all SAUMYA, App is great increased thus far my AOV by 15% and there is more to come!

Vinolog24.com

Sep 01, 2024  on Shopify

Hi , I'm Antonio from vinolog24, this app works 100% as expected, no any bad impact on the website performances and it increases our monthly conversions with the postpurchases. I recomend it.

Brain Craft

Aug 30, 2024  on Shopify

This is an amazing app! This is my first time using ReConvert (normally use ZIpify OCU), but I've made the switch and shout outs to Ash for being super friendly and incredibly helpful with setting everything up.

XVI Latorre

Aug 29, 2024  on Shopify

Awesome support from Shafta, was able to help me set up and double check if everything was set up correctly!

The Warehouse Salon

Aug 29, 2024  on Shopify

Ash was great ..He had me set up in no time .. Great customer service maybe the best in the app store . I had this app in my old store and it was amazing!!

Cozy Books Corner

Aug 28, 2024  on Shopify

One thing I will say is that Reconvert has great help available to answer questions and get things not working right fixed!

Air Gummy™

Aug 28, 2024  on Shopify

Alex helped me with setting up the app and the flow. So grateful for the fast response. U guys are awesome

ECOM SHOP

Aug 23, 2024  on Shopify

I just started the app and pretty excited. I was stuck a bit installing the app but Shafta helped me out and set up my reconvert app. Appreciate her quick help :)

KeepClar

Aug 22, 2024  on Shopify

Customer Service is one of the best. Texted them live and got immediate feedback/explanation. Name of the advisor was Ash, thank you!

Vinyltone Samples

Aug 22, 2024  on Shopify

I had a great experience with ReConvert's customer support. Saumya helped me set up the app and made the process smooth and easy. Highly recommend!

NurseNowbundle

Aug 21, 2024  on Shopify

I miss the old interface, but the customer care is great, I had some problem and the support guide me through all the steps!!

Artisan Arcu

Aug 21, 2024  on Shopify

I was really frustrated for not being able to setup the funnel under this new version of the app, and hit the chat support and there was Shafta who kindly helped me, she even setup everything for me and film a loom for future references. Fantastic support from Shafta.

Mountain Cookin' with Missy

Aug 21, 2024  on Shopify

Shafta was FANTASTIC!! She took on the initiative to help us setup the app with the needed functionality. Looking forward to seeing the results of her help and direction. Customer support with excellence!! Thank you!!!

Yogella

Aug 20, 2024  on Shopify

I was unsure whether my settings in the app and my store were working properly together. Saumya from ReConvert solved my uncertainty in no time at all. She also sent me a link that helped me a lot with the flow settings. I can highly recommend her!

Minted Prints

Aug 18, 2024  on Shopify

Ash was so helpful in getting ReConvert Upsells set up in my shop. I had a little trouble understanding how to set it up and he patiently walked me through everything. It's now set up exactly how I envisioned and I'm excited to see it all work!

Shine Bright Designs, LLC

Aug 18, 2024  on Shopify

I was completely lost when trying to set up the app. Customer service helped me and fast. I love that they were able to assist and fast.

Clovered Charms

Aug 18, 2024  on Shopify

Ash made things simple to understand for someone who in dyslexic like me, very happy with the app and and support is great!

LuckyFind Market

Aug 17, 2024  on Shopify

Anastasiaさんのアシストにより早急に問題を解決することができました。 ありがとうございました

TraDizan

Aug 16, 2024  on Shopify

Anastasia was very responsive, and very helpfull! She was helping me with my questions and also with setting up the app. She's very nice, fast and she's doing a great job!

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