Hi, I was having difficulty with the recent update. I contacted support through chat and spoke with Ashley. She was fast, professional and helped me figure out the problem like MAGIC! Thank you so much for providing the help. Your product is working well for ARISE and it makes it so much easier when the support team member, and Ashley is a perfect example, is friendly and super helpful-awesome!

Saumya did a brilliant job, setting us up the whole upsell-process. All we had to do was sending the upsell products and what discount we want to use. Seriously best experience in upsell-apps so far. Big recommendation.

The staff has been deceitful every step of the way. Ashley told me the development team would fix my problem on Saturday - but the development team doesn't work on the weekends. Safta told me on Saturday that the development team had looked at the issue - again, the development team is not in office on the weekends, so this claim cannot be true. Riya said the feature setting was not turned on and so she just turned it on - which does not align with Ashley and Safta who both looked at the feature and confirmed it was activated. Riya said the issue would be fixed on Monday when the dev team was again available. So, on Monday, I went to receive an update and Jordan, the supervisor, told me that the issue may take weeks to resolve. He also pointed out how many sales I've made using the app implying that my issue was not a big deal - at which point I showed him that 75% of those sales were made by me doing testing. He said he did not realize that and offered no apology for the obvious overlook. He also did not apologize for the disrespectful behavior of the support staff. The feature in question that is not functioning properly is a fairly simple and absolutely necessary feature - the images for the variant selected in the post purchase offer don't change - which causes my customers to feel confused about their purchase, leading to either no purchase at all or an email about their confusion. This simply cannot take weeks to fix, and I had already been advised that the issue would be resolved Monday. Ultimately, Jordan refused to call me to discuss the matter and refused to five me the Director of the customer experience's name or contact information and ended the chat with "He will contact you IF he finds a reason to" and then blocked me from chatting entirely. The clear pattern here is the lack of care from support staff. I've had issues with apps prior, we all have, especially at onboarding. Thats acceptable and is part of the onboarding experience. However, the never-ending runaround and dishonesty from the staff is something I truly can say I have never experienced with any other app I've ever used. Bottom line, just based on the support experience alone, I would not recommend this app. There are more bugs that I have not listed such as funnels not showing when they should, confirmed to be a fault by the support staff. But truly, as a business owner and avid app user on Shopify, this is the absolute worst, horrid customer service experience have ever had...by far.

Super car j’arrivais pas du tout avec l’application vu qu’elle a changé récemment et que elle est en anglais. Merci beaucoup

I just downloaded the app so I can't speak on performance yet but customer service is 10/10. Riya stayed on for 30 minutes helping me figure out how to set up what products i want to show in the various upsells. Thanks Riya!

Brilliant customer support! quick, kind and very helpful. I did not know how to upgrade the app and Saumya took over and did it for me in about 2 minutes :) Thank you so much Saumya.

Un grand MERCI à Saumya pour son aide précieuse. J ai apprécié son professionnalisme et sa disponibilité. Encore MERCI. Patrick

I would for sure recommend ReConvert to Friends , Family & Co Workers ... I was unsure where to start & what exactly to do with what I was looking for & Iater Chatting with The young Lady today . She really helped me out & was very patient while doing it ! I appreciate it

Great quick and efficient support from Saumya ! Very useful app to generate more income at checkout and on thank you page. Thank you.

perfectly helped me understand difference between 1 click upsell post purchase vs thank u page upsells and how they work.. team was very patient in helping me get it.. and now i setup all with their help.. cant wait to get some sales with reconvert!

Alex is a wizard. He knows everything about the app. Amazing support. Highly recommend. Give this guy a raise ASAP.

Shafta was very kind and thorough with me. There's so many things one can do which made me very indecisive. She provided a clear direction and strategy. She gave me peace of mind.

Amazing App. Customer Support has been a great help in creating our flows as well. Great price point as well

I was looking for an upsell app and I came across ReConvert and signed up after reading the reviews. I tried some options/settings but I was not making a lot of headway so I decided to chat with your Customer Care. I chatted with Shafta who was very patient. She explained how ReConvert works. She encouraged me to make a test order and try it out. It was much easier to understand after I did that. she also sent screenshots to better explain what she was telling me. A few weeks after, I came back a second time to ask some questions and she helped out again. I was initially just going to try ReConvert for a week but I think I will retain the app mostly thanks to Shafta. I hope your other Customer Care people are like Shafta, would really make a world of difference in the user's experience. I give her 5 *****

Alex from Reconvert was incredibly helpful and efficient. They quickly identified the issue and provided clear guidance to resolve it. Their support was professional and knowledgeable, making the whole process smooth and hassle-free. I really appreciate the quick assistance—thank you, Alex!

Riya at customer support answered very quick, efficient and friendly, problem was solved in no time.

Shafta (support) was very helpful in advising me on improving my conversions through app configuration. And helping me understand my plan. I am staying a happy customer.

The pricing is misleading on the shopify pricing table and we experienced only 3 orders that converted out of more than 550 orders in one month. Since the pricing is based on how many orders your store has, it ended up charging us more then we even converted.

Customer service is very responsive, and Shafta has been incredibly knowledgeable about my concerns, providing clear and thorough explanations. I just wish that there's a way to hide/remove the code snippet that is attached to the product in the order when a conversion is made through the app.

Estou impressionada com as funcionalidades do app na minha loja Shopify e com suporte de atendimento ao cliente. Shafta é muito gentil e atenciosa.