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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,640)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

sipblu

Oct 29, 2024  on Shopify

Riya is absolutely amazing!!! She went in and fixed our whole site super easily! So grateful for her quick responses and help!! She even messaged me back with in the hour she said she would! You have a great member to the team!!

Autumn Dawn

Oct 28, 2024  on Shopify

Can't say about the app yet, but I would have given up if Riya hadn't set it up for me. She made her boss money today! God willing, the app will return the favor for me.

SwedishBalance

Oct 28, 2024  on Shopify

Saumya is a real g. answered within 30 seconds, insane. thought it was a bot at first and then she gave me a very detailed and perfect answer. Give Saumya a raise ASAP. top notch

Zarona

Oct 28, 2024  on Shopify

Je n'ai pas encore fini ma configuration mais j'ai eu besoin de SAV par tchat et Alex a été très compétent et très réactif !

Danyel Cosmetics & Marli Skin Care

Oct 27, 2024  on Shopify

Shasta was awesome! she set up everything and answered all of my questions! I can't wait to see how this works out!

a1-z1

Oct 24, 2024  on Shopify

This app was reviewed by a few people, gtrying it out and had some issues setting up again which shafta helped with me again quickly. Appreciated

Blue Dream Worldwide

Oct 24, 2024  on Shopify

Support always seem to be able to help when i have questions or issues! Riya got my problem fixed and even improved my offers. I did however like the previous look of the offers before the update, but none the less, this is the best PPU app out there.

ワンダーランド

Oct 24, 2024  on Shopify

設定が結構難しいですね。丁寧に教えていただき助かりました。ありがとございました。まだ設定が終わってないので、また何かありましたら、よろしくお願いします。

SELEKTE

Oct 23, 2024  on Shopify

J'ai eu un soucis de parametrage et j'ai été extremement bien guidée, l'équipe est réactive et mon problème est a présent solutionné. L'équipe prend le temps necessaire pour vous accompagner et c'est tres agréable.

WE_PURE

Oct 23, 2024  on Shopify

Saumya was very helpful, she explained the app and payment process well, it was enough to convince me to give it a go (even though i was after a free app)

Virgin Brazilian

Oct 23, 2024  on Shopify

Customer service is excellent. Walked me through how to use the new version flow builder editor. Really great app for upselling and cross selling so far. Ashley and Riya really helped me out with Reconvert

LiveYourBest

Oct 21, 2024  on Shopify

Intalled the app and got supper support from Shafta at ReConvert, she help me with everything Super nice and friendly. Highly recommend! Now get after does SALES!

Ovexis

Oct 19, 2024  on Shopify

sehr schneller und ausführlicher Chat-Support...mein Problem und meine Fragen wurden direkt und schnell gelöst und geantwortet :)

Pamplona Picks

Oct 18, 2024  on Shopify

Ho avuto la possibilità di essere supportato da Shafta e non solo mi aiutato e mi ha chiarito la questione che ho riportato ma mi anche dato il suo supporto pratico per l'aggiunta degli upsell nella pagina di ringraziamento, si è presa il carico di farlo lei al mio posto liberandomi del tempo e fornendomi un lavoro completato e ottimale. :)

Almighty Supps - High Quality Supplements

Oct 18, 2024  on Shopify

very useful app, better than most of the apps i ve explored and the customer support is extremely helpful with answering my queries and even actioning for me

The Shop at One Exceptional Life

Oct 17, 2024  on Shopify

I had some questions regarding the setup but it was quickly addressed and my setup needs were taken care of very promptly. Amazing customer service! I'm excited to see the impact that ReConvert has on my average order value.

moonstonewitchery

Oct 16, 2024  on Shopify

Riya is excellent, helped me through the process of setup and even changes thing around for me. I'm grateful for customer service when it's smooth, easy, and stress free. Which is exactly what Rita did!

WOWGOOD

Oct 15, 2024  on Shopify

Very great support. Thanks to Riya I easily got my thank you pages back. I coincidently upgraded to the new version. But heard can use the old pages till august 2025. Great support!

Gears of freedom

Oct 15, 2024  on Shopify

You should clearly say that in order to use this app for a checkout-upsell, you have to be using the Shopify PLUS plan for 2.300$ per month.. You wasted my time.

poolmarket

Oct 15, 2024  on Shopify

Many thanks to Riya for her help and patience. Very nice person. I now have everything I need to use the application properly.

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