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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,395)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Jvalo

Aug 11, 2024  on Shopify

I had an excellent experience with Ash, he helped me set up my post-purchase pages quickly and easily.

ViviBlu

Aug 11, 2024  on Shopify

Functionality is great, easy to set up discounts and offers in Thank You Page, Order Status Page, and Post Purchase popups. The system is fairly logical but it takes some getting used to how it all works. Service is instant if you need any support or have questions. Ash is very helpful. Will be keeping this app as one of our ongoing marketing tools.

Dolbrook

Aug 11, 2024  on Shopify

Love this app, pretty much an essential imo. The customer service is stellar as well. Riya helped me quickly solve a problem and was very friendly/professional!

Baraka Impact

Aug 09, 2024  on Shopify

App has worked great - support is amazing. Immediate and comprehensive responses. Love it Just had another amazing support experience with Shafta - so quick to respond! Amazing

Lovingly

Aug 08, 2024  on Shopify

Vi har lige hentet appen og det er lige med at finde rundt i hvad den helt præcis kan, men der er utrolig mange video-guides og så er deres support HELT FANTASTISK! Vi har haft kommunikation med Saumya og hun er simpelthen så hjælpsom og hjælper med at lave nogle forslag så vi kan arbejde ud fra dette. Er spændt på at se hvad appen kan på vores shop.

お茶のマルキョウ商店

Aug 07, 2024  on Shopify

分からないことがあってもすぐにチャットで返事をしてくれる。 非常に良い。 ショップ内でも最後に追加購入される率が高い。

Shore Break Designs

Aug 07, 2024  on Shopify

I can't say enough good things about ReConvert and the incredible support I received from Alex! He truly went above and beyond to help me set everything up. His expertise and patience made the entire process smooth and stress-free. If you're considering ReConvert, know that their customer service, especially with Alex on the team, is top-notch!

cerise-paris

Aug 07, 2024  on Shopify

Bonjour Je remercie saumya pour sa gentillesse et son professionnalisme. Cette application est très complète. Cordialement

LoveLash

Aug 07, 2024  on Shopify

App is not working with new Stripe update, but ReConvert does not know about it and will just keep you busy without any further help. Constantly received wrong information and then someone else from the team would advise the complete opposite. Confusing communication, very disappointing considering you spend hours setting everything up and they are not able to tell you what the problem is after days and then another app just tells you it is because of stripe within 2 minutes. Total waste of my time the past week

Tomorrows Offers

Aug 06, 2024  on Shopify

The app and the support behind it are very good. I would like to thank Ash for the fast response and support.

Midwest Miracle Health and Wellness

Aug 06, 2024  on Shopify

Riya and Saumya were amazing! They both helped me get my funnels exactly how I wanted them! Thank you so much, ladies! You're awesome!

Pawfect House

Aug 06, 2024  on Shopify

The customization options are excellent, and the features have increased our revenue. Special thanks to Shafta for exceptional support—quick, patient, and helpful. Highly recommend!

EbOakE Creations

Aug 06, 2024  on Shopify

Prompt, friendly, understanding, and patient. Shafta showed excellent attributes to guide me through. I have no idea what I'm doing or the terminology. I would highly recommend her and gladly deal with her again.

The Pampered Ferret

Aug 05, 2024  on Shopify

Super awesome customer service during setup. Shafta was prompt and helped me get up in going in minutes and even offered tips to maximize conversions. Excited to try out the app!

Jvalo

Aug 05, 2024  on Shopify

I had an excellent experience with Riya, she helped me set up my post-purchase pages quickly and easily.

Swiftease

Aug 05, 2024  on Shopify

I cannot recommend Reconvert enough! This app has been a game-changer for my Shopify store. Since integrating Reconvert, I've seen a significant boost in my sales and overall store performance. The app's features are incredibly intuitive and user-friendly, allowing me to easily set up personalized thank-you pages, automate follow-ups, and create targeted offers that truly resonate with my customers. The customization options are extensive, and the analytics dashboard provides valuable insights into how my post-purchase strategies are performing. I've also been impressed with the responsive customer support team, who are always ready to assist with any questions or tweaks I need. If you're looking to enhance your post-purchase experience and drive more revenue, Reconvert is a must-have tool for any Shopify store owner. It's been an invaluable addition to my e-commerce toolkit!

PANORA

Aug 05, 2024  on Shopify

Saumya a été super réactif concernant les problèmes que j'ai rencontré ! Je la remercie pour son aide précieuse

Bazar Café Perú

Aug 04, 2024  on Shopify

Excellent attention from Shafta, she explained every step from app configuration to set up the birthday widget. Thank you!

Scratch it

Aug 04, 2024  on Shopify

Really good app and very extensive content. The support helped us a lot, the name was "Riya". Thank you again !

Linda Favela

Aug 04, 2024  on Shopify

I am so happy about this APP. The onboarding was supper easy. The best part to me is that I have not event yet start using it fully and the team support is another level. Saumya God Bless you.

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