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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,600)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

The Mindset For Success Academy

Sep 16, 2024  on Shopify

Great app, works well, a bit confusing to get started but support are very helpful and quick to respond

OrnamentallyYou

Sep 16, 2024  on Shopify

Excellent app! Easy to use. Setting up everything just took me a few minutes, from funnels to the thank you pages. Saumya was a great help!

Ernest Consulting

Sep 15, 2024  on Shopify

I am Ernest and I am glad Alex answered my request for help. I wish everyone could be like him. Thank you Alex

TENS Hire Perth

Sep 12, 2024  on Shopify

Annastacia has been wonderful. Prompt customer service and she even helped to set up the app for me. 10/10 recommend

PureScense

Sep 12, 2024  on Shopify

Amazing support from Alex, has helped me setup the steps fluently in the new flow builder! Recommended

Faithair

Sep 11, 2024  on Shopify

Je mets cet avis pour Anastasia et Riya car elles m’ont été grande utilité. Merci pour votre gentillesse. Mention spécial à Riya qui a été super patiente

PyFi

Sep 11, 2024  on Shopify

Great functionality and UI - strong support from Riya - quick to respond and address anything i need help with.

nordbris

Sep 10, 2024  on Shopify

Jag har fått helt fantastsik hjälp av Alex med mina översättningar. Snabbt och smidigt! Suveränt! <3

Didi Seven

Sep 10, 2024  on Shopify

Cannot live without ReConvert- adds about 40% to my standard advertised AOV. Support really is 24/7 and flawless. Special thanks for @Riya for her helpful videos and can-do attitude!

blueskydiscount

Sep 09, 2024  on Shopify

Tive o prazer de ser atendido por Anastacia, que foi incrivelmente simpática e atenciosa durante todo o processo. Ela demonstrou um conhecimento profundo do aplicativo e me ajudou a resolver minhas dúvidas de forma rápida e eficiente. Além disso, foi super educada e paciente, o que tornou a experiência ainda mais agradável. Fiquei muito satisfeito com o suporte prestado por ela. Recomendo fortemente!

Nevane

Sep 08, 2024  on Shopify

Helped me very well and took the time to set everything up properly for me so that I didn't have to do anything myself, very nice and recommended for everyone

My Store

Sep 08, 2024  on Shopify

Great app, and the customer service is great, Alex helped me in everything I asked him, definitely a great person to have in your team, he knew everything and responded quickly.

Vitrine Plaza

Sep 07, 2024  on Shopify

I had a phenomenal customer service provided by Alex. He set up my app discounts properly and helped me big time on my sales. Thank you so much!

Didi Seven

Sep 07, 2024  on Shopify

very effective, smooth, intuitive, and gets my AOV way up! @Anastasia is a prod with a great attitude- just love working with her!

NouveTech

Sep 07, 2024  on Shopify

a Shafta foi incrivel. me ajudou em tudo que pedi e foi bastante prestativa. otmo suporte. estão de parabens. agora é só esperar resultados. obrigado a todos.

Wild Essentials

Sep 06, 2024  on Shopify

Had an issue removing upsells for physical products when a customer was purchasing digital products. Riya walked me through it step by step. Great customer service.

Black Rose Tactical

Sep 03, 2024  on Shopify

Alex with customer service was amazing. I spoke to him via the online chat. He had to get an answer from his manager and he followed up with me right away once he received the answer. The app so far is easy to set up and walks you through, step by step.

Opus Mart

Sep 03, 2024  on Shopify

Riya was awesome and prompt with her response, not everyone you find on live chat is generally as responsive her. Definitely a gem you must treasure in your organisation

Soy Much Brighter Candle Co.

Sep 03, 2024  on Shopify

Customer service is very quick and attentive to questions! It seems they are willing to go the extra mile to figure out any issues or questions you may have.

Luxara

Sep 03, 2024  on Shopify

I was confused initially, however i reached out to support and got paired with Saumya, who helped resolve my problem and taught me how to use the software. Amazing quality and great customer service.

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