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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,395)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

New Nordia

Oct 02, 2024  on Shopify

Anastasia was amazing! She helped me set-up the whole campaign exactly as I wanted it. No stress with the new interface, hassle free, she did all of it for me, and updated me when she finished. This is the type of support that makes me even more eager to use the app. Amazing, and would recommend it to any shop owners!

OnPeak

Oct 01, 2024  on Shopify

Buena atencion de Riya pero agregaria la opcion de poder hacer una prueba piloto y observar como veran los clientes la integracion

Pedivo

Oct 01, 2024  on Shopify

Ash à été vraiment attentionné et réceptif à mes problème. Je met 5 étoiles au service de Reconvert et surtout de Ash. Milles merci pour ces résolutions de problèmes

Inspiranza Designs

Sep 30, 2024  on Shopify

I just installed. Much better so far than Aftersell. I waited for a couple of months for them to fix their than you page that didn't work with the new checkout extensibility and finally left. Great app and great customer service.

Yourluxurypets.Store

Sep 30, 2024  on Shopify

Excited to give the app a try. Seem to be a great choice. With the help of Saumya from Reconvert I felt so excited for what comes next. She is so patient and willing to help. She pretty much a solution to what I need. Thank you so much.. Highly recommended.

RadiantExclusive

Sep 30, 2024  on Shopify

Recomiendo la app, y tanto Alex como Shafta (en distintos días), me han dado un excelente servicio, rápido y en mi idioma!

Wine In A Glass

Sep 29, 2024  on Shopify

ReConvert Post Purchase Upsell has been an invaluable tool for our business! The app is incredibly user-friendly, and the customization options allow us to seamlessly create upsell offers that drive additional revenue. A special shoutout to Shafta, who has been instrumental in guiding us through the entire upsell journey. Her support has been nothing short of impressive, and her expertise helped us maximize the app's potential. We highly recommend this app to anyone looking to boost post-purchase sales!

Tino Marino

Sep 29, 2024  on Shopify

Very fantastic customer support, helped answer any questions and even helped set up a strong workflow. Highly reccomend

kimono-hearts-onlinestore

Sep 29, 2024  on Shopify

チャットのサポートに言語が違う方が担当してくれましたが、画像などをお送りいただいてスムーズにやり取りができました。 チャットの返信もとても早かったです。 言語の違いをネックに感じている方はあまり気にされなくても大丈夫かなと思いました。 アレックスさんありがとうございます!

STRANGERS & LOVERS

Sep 27, 2024  on Shopify

It was easy to set up, and the support team was very helpful. They've been with you throughout the whole process since you installed it. Recommended.

Cast & Catch

Sep 27, 2024  on Shopify

Ayant eu besoin de revenir à l'ancienne version de ReConvert afin de suivre correctement mon tuto pour finaliser la mise en place de ma boutique. J'ai pû contacter Anastasia qui s'est avéré être extrèmement réactive, gentille et professionnelle dans sa façon de m'apporter de l'aide. Je suis très content d'avoir pû bénéficier de ce service et je recommande à 100%. Matéo Anavoizard

Vassini

Sep 27, 2024  on Shopify

Very flexible upsell customisation and a super friendly and proactive support team to help through any issues. Saumya specifically was proactively checking all settings to make sure that nothing was missed or would cause confusion to customers. Without Saumya's attention to detail and help there would have been 3 issues with the way I'd configured the application. Really made me smile having someone so helpful making this easy to fix.

NATI

Sep 26, 2024  on Shopify

I REALLY ENJOYING THIS APP' ANASTASIA TOOK CARE OF ME AND BECASE OF HER PERSONAL SERVICE I DIDNT TAKE A STEP BACK WHEN THINGS WENT WRONG' YOU THE BEST.

Koop

Sep 26, 2024  on Shopify

HORRIBLE EXPERIENCE. We saw some extra charge on our billing statement, and reached out to understand why. The customer service was BEYOND unhelpful, simply copy-pasting their FAQ about general pricing. Was not able to confirm which plan we were on, what charge we were supposed to have on a monthly basis, and what was the extra charges applied there, except that it's "dynamic pricing". When I try to find the cancel subscription button, it was also invisible. They will charge extra for something you don't even know, and they won't do anything about it when you ask basic questions. So if you want to have extra surprises charges on your statement, and no clues as to why, please choose this app.

AlbCorpShop

Sep 25, 2024  on Shopify

Great customer service. Fast response. Anastasia was accommodating and quick to help me set up for the first time. Thank you Anastasia. I appreciate it.

MYNEXTBIKE

Sep 25, 2024  on Shopify

Great product and customer service! Had an issue with the placement of one of the offers and it was resolved in a few mins!

Voyagear

Sep 25, 2024  on Shopify

Saumya is excellent. She helped me and answer my questions really fast! thanks for it, and reconvert is a very great app!

SqueezeGear

Sep 24, 2024  on Shopify

Excellent support! They provided detailed instructions and handled my concerns with care and professionalism. It was easy to connect with the support team, and they made the process smooth and efficient. Highly recommended!

Optimal Circadian Health Shop

Sep 24, 2024  on Shopify

Signed up and right away with onboarding Anastasia was very helpful and patient with me. I wanted to figure things out quickly and we did! There's a lot of potential with the app and we'll be using very little but it still matters and gives the flexibility and analytics we want.

juceei

Sep 24, 2024  on Shopify

Got support from Saumya who was very helpful and ensured me that everything worked as should. Still on my trial period of this app. Not sure what I think about the fact that it seems to be a bit buggy with flows not showing up on my preview page and warning text that apparently wasn't an issue...Would otherwise have been a 5 star with the fast and helpful support.

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