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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,598)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Good Karma Fishing Tackle

Nov 06, 2024  on Shopify

Well, I started out assuming this App would be very intuitive and I watched several YouTubes and was trying to figure it out and about gave up when I saw a chat window pop and and Shafta asked me if I needed help. I was truly amazed that Shafta was a real person and not a stupid AI bot (those are rarely helpful). She was amazing- understood what we were looking for and even created little videos. She, and ReConvert App, has restored my faith in humanity w/ help in tech related products. Looking forward to using this App more. THANK YOU!

Imaginedprints

Nov 06, 2024  on Shopify

awesome app!! easy to use and such cool features, I think its definitely going to help me out a lot. Ash answered my questions really fast and helped me out when I had an issue. Recommended!

The Greenside Gallery

Nov 06, 2024  on Shopify

New version of the app is simpler to use but currently lacks some of the more advanced filtering logic needed. Personally I have reverted to the old version of the app until the new one can do what I need. Support is always good, especially Saumya who is always on hand to help!

Soliva.se

Nov 06, 2024  on Shopify

Alex helped me set everything up SUPER FAST. Helped with post purchase and thank you page. Answered fast and is super helpful. Havent gotten an order yet with this app burt hopefully it works fine. It looks really good and profesionall. You can also translate everything which is +

Vogue Vibes

Nov 06, 2024  on Shopify

Saumya answered all my questions and I got and heard exactly what I needed and wanted to hear. As long as I make sales, I will continue to use this app!

Joyzzle Personalized Gifts

Nov 04, 2024  on Shopify

I really appreciate Shafta's quick response to my concerns with utilizing the app. She was very helpful.

Sustainable Grace

Nov 04, 2024  on Shopify

Pricing is super confusing. When it says you'll be charged based on usage fees, I would think that means for the actual app itself making me money. In the 6 months I had the app I only got 3 upsell orders but but they were charging me every month sometimes as high as $14.99 in usage fees and I'm not sure for what. So any extra money I made on the upsells went back to them and beyond. How are you charging people for sales you didn't make? And the flows are not easy to setup at all. Going to go back to honeybear upsells.

Bixpy-Japan

Nov 03, 2024  on Shopify

とても親切に対応してくれました。 このアプリで売り上げに繋がることを期待しています。

ThermoCheck

Nov 02, 2024  on Shopify

Charged me for over a year when the app was never used. They won't refund for it, for some reason, despite no usage at all.

BodyweightEmpire

Nov 01, 2024  on Shopify

I encountered some challenges while setting up the flow, but the support service was excellent and provided immediate assistance.

Kiwilandia

Oct 31, 2024  on Shopify

Completely un-user friendly. The quick set up has been removed so it required a confusing manual set up only. The help videos they offered still referred to the quick set up and so completely unhelpful.

Holistic - Life

Oct 31, 2024  on Shopify

you can do everything you want with this app. its amazing! The customer service answers in 1 min. special thanks to ash to make this 100!

Harper Kendall

Oct 31, 2024  on Shopify

Just installed this app and received wonderful support from the support guy Ash who guided me through the whole process. Needless to say this app is highly recommended for its host of features.

DUCETT

Oct 30, 2024  on Shopify

I've been using ReConvert for over a year and am really satisfied with the app. Just asked a question via the service desk and received great help, even with an explanation through a video.

Leolù Store

Oct 29, 2024  on Shopify

Davvero un'app veloce e facile da capire. Grandiosa l'assistenza avuta via chat , hanno risolto tutti i miei ubbi e mi hanno guidato alla configurazione.

sipblu

Oct 29, 2024  on Shopify

Riya is absolutely amazing!!! She went in and fixed our whole site super easily! So grateful for her quick responses and help!! She even messaged me back with in the hour she said she would! You have a great member to the team!!

Autumn Dawn

Oct 28, 2024  on Shopify

Can't say about the app yet, but I would have given up if Riya hadn't set it up for me. She made her boss money today! God willing, the app will return the favor for me.

SwedishBalance

Oct 28, 2024  on Shopify

Saumya is a real g. answered within 30 seconds, insane. thought it was a bot at first and then she gave me a very detailed and perfect answer. Give Saumya a raise ASAP. top notch

Zarona

Oct 28, 2024  on Shopify

Je n'ai pas encore fini ma configuration mais j'ai eu besoin de SAV par tchat et Alex a été très compétent et très réactif !

Danyel Cosmetics & Marli Skin Care

Oct 27, 2024  on Shopify

Shasta was awesome! she set up everything and answered all of my questions! I can't wait to see how this works out!

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