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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,393)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

BodyweightEmpire

Nov 01, 2024  on Shopify

I encountered some challenges while setting up the flow, but the support service was excellent and provided immediate assistance.

Kiwilandia

Oct 31, 2024  on Shopify

Completely un-user friendly. The quick set up has been removed so it required a confusing manual set up only. The help videos they offered still referred to the quick set up and so completely unhelpful.

Holistic - Life

Oct 31, 2024  on Shopify

you can do everything you want with this app. its amazing! The customer service answers in 1 min. special thanks to ash to make this 100!

Harper Kendall

Oct 31, 2024  on Shopify

Just installed this app and received wonderful support from the support guy Ash who guided me through the whole process. Needless to say this app is highly recommended for its host of features.

DUCETT

Oct 30, 2024  on Shopify

I've been using ReConvert for over a year and am really satisfied with the app. Just asked a question via the service desk and received great help, even with an explanation through a video.

Leolù Store

Oct 29, 2024  on Shopify

Davvero un'app veloce e facile da capire. Grandiosa l'assistenza avuta via chat , hanno risolto tutti i miei ubbi e mi hanno guidato alla configurazione.

sipblu

Oct 29, 2024  on Shopify

Riya is absolutely amazing!!! She went in and fixed our whole site super easily! So grateful for her quick responses and help!! She even messaged me back with in the hour she said she would! You have a great member to the team!!

Autumn Dawn

Oct 28, 2024  on Shopify

Can't say about the app yet, but I would have given up if Riya hadn't set it up for me. She made her boss money today! God willing, the app will return the favor for me.

SwedishBalance

Oct 28, 2024  on Shopify

Saumya is a real g. answered within 30 seconds, insane. thought it was a bot at first and then she gave me a very detailed and perfect answer. Give Saumya a raise ASAP. top notch

Zarona

Oct 28, 2024  on Shopify

Je n'ai pas encore fini ma configuration mais j'ai eu besoin de SAV par tchat et Alex a été très compétent et très réactif !

Danyel Cosmetics & Marli Skin Care

Oct 27, 2024  on Shopify

Shasta was awesome! she set up everything and answered all of my questions! I can't wait to see how this works out!

a1-z1

Oct 24, 2024  on Shopify

This app was reviewed by a few people, gtrying it out and had some issues setting up again which shafta helped with me again quickly. Appreciated

Blue Dream Worldwide

Oct 24, 2024  on Shopify

Support always seem to be able to help when i have questions or issues! Riya got my problem fixed and even improved my offers. I did however like the previous look of the offers before the update, but none the less, this is the best PPU app out there.

ワンダーランド

Oct 24, 2024  on Shopify

設定が結構難しいですね。丁寧に教えていただき助かりました。ありがとございました。まだ設定が終わってないので、また何かありましたら、よろしくお願いします。

SELEKTE

Oct 23, 2024  on Shopify

J'ai eu un soucis de parametrage et j'ai été extremement bien guidée, l'équipe est réactive et mon problème est a présent solutionné. L'équipe prend le temps necessaire pour vous accompagner et c'est tres agréable.

WE_PURE

Oct 23, 2024  on Shopify

Saumya was very helpful, she explained the app and payment process well, it was enough to convince me to give it a go (even though i was after a free app)

Virgin Brazilian

Oct 23, 2024  on Shopify

Customer service is excellent. Walked me through how to use the new version flow builder editor. Really great app for upselling and cross selling so far. Ashley and Riya really helped me out with Reconvert

LiveYourBest

Oct 21, 2024  on Shopify

Intalled the app and got supper support from Shafta at ReConvert, she help me with everything Super nice and friendly. Highly recommend! Now get after does SALES!

Ovexis

Oct 19, 2024  on Shopify

sehr schneller und ausführlicher Chat-Support...mein Problem und meine Fragen wurden direkt und schnell gelöst und geantwortet :)

Pamplona Picks

Oct 18, 2024  on Shopify

Ho avuto la possibilità di essere supportato da Shafta e non solo mi aiutato e mi ha chiarito la questione che ho riportato ma mi anche dato il suo supporto pratico per l'aggiunta degli upsell nella pagina di ringraziamento, si è presa il carico di farlo lei al mio posto liberandomi del tempo e fornendomi un lavoro completato e ottimale. :)

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