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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,598)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

The Magnificent Electric

Dec 16, 2024  on Shopify

Much better value than the other upsell apps I saw available, and more flexible than OneClickUpsell which costs 3-4x as much. Saumya from was fantastic as well, answering detailed questions I had about responsive layout, and educated me about some of the quirks of different sales channels.

SEABELT

Dec 16, 2024  on Shopify

This app charged me USD 29 even though it wasn't in 'active' status and had not generated a single dollar for me. I requested a refund and was denied. It's outright theft. There should be no charges if the application is not ACTIVATED

Chuga Shilajit

Dec 12, 2024  on Shopify

Their Customer Support is the best, top notch. Alex was immediately available and sending me personalized walkthrough videos for getting setup on our store

Talis Us

Dec 08, 2024  on Shopify

I recently had the chance to use this app, but my experience was far from satisfactory. One major issue I encountered is the company behind the app. Unfortunately, they seem to lack transparency and reliability in their customer engagement. A particular area of concern is the invoices sent out to customers. I strongly advise anyone using this app to double-check the invoices you receive—they may contain discrepancies. This lack of attention to detail and clear communication leaves a lot to be desired. While the app itself might serve its purpose in some respects, the poor customer management practices overshadow its potential. It's disappointing to encounter such a lack of accountability. For anyone considering this app, proceed with caution, and ensure you keep an eye on your billing details. Transparency and reliability are crucial, and sadly this company falls short.

Neurogena.us

Dec 06, 2024  on Shopify

Great post-purchase upsell app! Shafta from customer support was incredibly helpful in setting up my funnel. Her guidance made the process smooth and effective.

Puzzery

Dec 05, 2024  on Shopify

I've had this app for a while, but haven't jumped fully in as we're waiting on some operational updates first. That said, when I reached out I was helped within seconds by Alex. He got my issue solved, went above any beyond, and checked in to see if I needed anything else. Looking forward to using this app more. Thank you Alex!

Madame Est Belle

Dec 05, 2024  on Shopify

shafta helped me set up the application really thank you she didn't count her time, now everything works thank you for your assistance

www.write on the water.com

Dec 02, 2024  on Shopify

I would definately recommend the app to others. I was having a little trouble understanding the set-up to my Reconvert app and Riya came to the rescue. See helped me to understand the whole process and I'm looking forward to using the app for many years. Mike Jastrzebski

343 Labs

Dec 02, 2024  on Shopify

I enjoyed excellent customer support and assistance from the specialist Shafta during my trial period. I like this platform, and we will use it past the trial end date.

Le Coin RetroGaming

Dec 01, 2024  on Shopify

J'ai dès ma première utilisation eu besoin d'accompagnement. J'ai pu chatter avec Riya de Reconvert ! Très réactive et m'a été d'une grande aide § Merci Riya, merci re convert !

Manga Sketch

Nov 30, 2024  on Shopify

Very bad support. Very slow responses. I had a technical issue and waited more than two days, and still, no one assisted.

ALL-IN-ONE GENSTORE & SERVICES

Nov 26, 2024  on Shopify

Alex was very supportive and patient with my anger. He made me feel comfortable and change my mind. Excellent customer service.

Elizabeth London

Nov 25, 2024  on Shopify

Responded very quick and immediately made the suggestion to give some information to her manager to improve the app even more.

Anytime Gift Co

Nov 24, 2024  on Shopify

I love this app. The options they offer are so comprehensive. And the customer support is steller. They support team was patient answering all my questions and helping me fix my set up errors. The level of customer support speaks to the quality of the app in my opinion.

My Shop Saver

Nov 24, 2024  on Shopify

Great customer service! The app is easy to use, but initially, I was completely lost. Thankfully, Safta created a step-by-step video tutorial explaining how everything works. I highly recommend ReConvert Upsell to create video tutorials. With so many apps available these days, not everyone is familiar with how each one functions.

Producer Assistant

Nov 24, 2024  on Shopify

We have been using ReConvert recently to direct people to our installer page. While everything works fine overall, we did encounter some issues, but the customer support team was quick to assist us immediately. - Hugo from Producer Assistant

AI Visionary

Nov 24, 2024  on Shopify

Ash helped me further to fix an issue I had with a feature which wasn't applying. He was super helpful, in checking my setup and got it working smoothly for my store :)

Ovuley

Nov 23, 2024  on Shopify

So far, the experience has been seamless with downloading and activating pages - the customer service experience was really good as well.

Eclat de Bijoux

Nov 23, 2024  on Shopify

Je remercie ALEX pour son aide précieuse ! J'ai rarement vu une personne aussi gentil et serviable Merci encore !

Nestique

Nov 21, 2024  on Shopify

Absolutely everything was amazing and I am very pleased with the assistance, it is just professional!

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