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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,606)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Kiddos Kicks

Aug 08, 2025  on Shopify

the team member from support was amazing. She assist me in setting up my offers to ensure I reach my goal. If it was not for her, i would not have stayed with the app. She is a star and for this i high recommend this to other small business seeking support from the expert.

Gogy Natural

Aug 07, 2025  on Shopify

Beware of Hidden Charges – No Notice & Misleading Pricing I was charged $39.99 without any prior notice after reinstalling the app briefly to test it. I uninstalled it within 2 days because it was too confusing to set-up, YET still got billed. The fee doesn't even match the pricing listed on their app page (which shows highest pricing to be less than $20), and there's NO clear warning that previous installs remove your free trial. This is very DECEPTIVE, MISLEADING and UNFAIR. I've requested a full refund immediately BUT they refused to issue a refund, despite all my points of misleading and unclear billing process. I strongly urge other store owners to be cautious before installing this app. Don’t fall into the same trap. Be very cautious before installing — you might get charged even if you don’t actually use the app.

PulsePro360

Aug 06, 2025  on Shopify

Alex walked me through every step of the way and helped me with any issues i was having. Thank you Alex!!!

Team Supercrew

Aug 06, 2025  on Shopify

Alex has been extremely helpful in setting up our flows and upsells. The platform is not as intuitive as I thought and she helped with the initial template set up and any initial questions we had!

VisiblyToxic

Aug 04, 2025  on Shopify

The customer support is absolutely fantastic. As a seller with not much experience with widgets, they really make it easy to implement in my store. We walked through custom upsell offers and suggestions. Thanks so much Shafta!

Team Supercrew

Aug 03, 2025  on Shopify

Saumya has been extremely helpful in setting up our flows and upsells. The platform is not as intuitive as I thought and she helped with the initial template set up and any initial questions we had!

CHAU INFLAMACION

Jul 30, 2025  on Shopify

The app is proper to help you resell items you did not indend to. I had a trouble and customer service helped me with it, quickly, hands up for Jordan who was able to understand my claim and request, and acted properly in consequence to help me solve my issue and start working together in a more convenient way for both parties.

Seinxon

Jul 30, 2025  on Shopify

A powerful tool, and the customer service staff is very cooperative and helpful in solving any problems I have. Excellent!

PhoneCase3D

Jul 30, 2025  on Shopify

La app está bien hecha, funciona bien. Estaría mejor que dejara algo más de libertad en productos personalizados, ya que no permite dejar notas o algo del estilo. Igualmente hace su trabajo. Tuve un cobro que no se debió hacer y Alex me atendió rápidamente y me quedé muy satisfecho con el resultado, muy buena la atención al cliente.

Mes plaisirs parfumés

Jul 29, 2025  on Shopify

Vraiment une super application que je recommande sans hésiter ! J'ai eu affaire au service clients plusieurs fois et ils sont hypers efficaces et réactifs ! un vrai + !

SbrTnHomes

Jul 29, 2025  on Shopify

The support team for this app has been fantastic. I had some trouble matching it to my theme, but they resolved it quickly. Setting up the thank-you and post-purchase pages was straightforward. For product pages, there are plenty of options like recommendations, bundles, or upsells. It might take a few attempts to figure out the logic, but once you get the hang of it, it's quite powerful. I feel ready now to start seeing results and am excited about what's ahead.

Miracle de Paris

Jul 28, 2025  on Shopify

ReConvert is an incredible app! Set-up is very quick and effective, you get to see results the same day. The support has always been super fast to respond to any questions. Highly recommend for anyone looking to boost post-purchase conversions!

Word Truth Life Designs

Jul 27, 2025  on Shopify

Shafta helped answer a simple question for me by giving me very detailed steps to take. She was friendly and helpful and was able to quickly answer my question!

Tu Sei Mamma

Jul 25, 2025  on Shopify

Ottima assitenza in fase inizale di Alex, persona preparata e disponibile. L'app la devo ancora testare. Farò recensione successiva.

CharmBox

Jul 24, 2025  on Shopify

I was impressed that support was able to get things setup for me at such a late hour. I am looking forward to getting full use of this app

Bee Kind Shop

Jul 24, 2025  on Shopify

Amazing app! love the thank you page customization features and all the post-purchase funnels. We've seen a very positive ROI from this app since we installed it. Thank you!

Hamvay-Láng

Jul 23, 2025  on Shopify

We had some issues setting up the post-purchase feature, but the ReConvert team was incredibly helpful. Avraham, the Director of Customer Success, jumped on a video call with me and patiently walked through everything until it was resolved. Excellent support and service!

SA Apparel

Jul 21, 2025  on Shopify

Shafta was awesome! She helped with setting up our bundle and upsell and we are so thankful. It would have taken us hours, but she got it knocked out in just a few mintues!

bl8nk

Jul 21, 2025  on Shopify

Set up the app on non live store, tested functionality, uninstalled because it did not fit my needs. Got charged $5 for "usage" without a single transaction. From first install to uninstall was done in one day. Nothing in a live environment. Only found out during the store's monthly bill. App may be great but business practices are deceptive Only $5 but don't want to find out what else is buried in fine print after 100K+ MRR

HertzHarmony

Jul 19, 2025  on Shopify

This app really helped me bump up my AOV. The support is really helpful and resonds to questions extremely fast!

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