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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,393)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Miss Pomela Cosmética Natural

Dec 28, 2024  on Shopify

Alex has been extremely helpful. I'm a bit like a fish out of water to set these apps up, and he did it for me, no hassels. I wish all customer support were like this!

G Harmony Apparel

Dec 28, 2024  on Shopify

I just want to say that the customer service I received from Alex in setting up the App on my shopify store was amazing. He completed steps in 15 minutes that would have taken me days to set up. Its really a huge help as a small business owner to receive top notch assistance. One less thing I have to try and complete in my already long lists of things to do in my store. Thank you again Alex! You were wonderful and very understanding.

Beflax Linen

Dec 27, 2024  on Shopify

Alex from the support team was phenomenal! He was able to help us resolve the issue with non working funnel, he took patience and detailed approach with multiple testing to figure out where was the bug. he stayed for over 30min after his shift to make sure this gets resolved (a team of 3 people tried to resolve that in the past unsuccessfully - but Alex managed to do it all by himself). Very grateful and now fingers crossed I can make more sales in the last 3 days of this year :))) wish me luck!

Magnolia's Mate

Dec 26, 2024  on Shopify

すごく丁寧に対応してくれてすごく助かりました!!ありがとうございました!

クーベル

Dec 25, 2024  on Shopify

have contacted support several times, and they always provide a thorough and helpful resolution. I have also successfully upsell products using this app, so I believe it is extremely effective.

Freche Klamotten

Dec 22, 2024  on Shopify

Alex from the support team was incredibly helpful, and I’m amazed at how quickly the support team responds.

Basel Belle

Dec 20, 2024  on Shopify

Saumya her support was great. Even did some logical suggestions with regards to store improvements. All in all great.

CutyPet

Dec 19, 2024  on Shopify

Riya has been very helpful. She set up my funnels and helped me with everything. I kept asking to change stuff and she did it right away. Very nice and comprehensive. <3 Wonderful customer service!!

KERRASTAZ

Dec 19, 2024  on Shopify

je n'ai pas encore testé, mais l'assistance est très réactive et réponds à toutes nos questions.

KozeKandles

Dec 18, 2024  on Shopify

charged without our consent, app only upsold once and then wasn't live for days, will request refund of $29 USD

Marshmalloo.com

Dec 17, 2024  on Shopify

ReConvert is a must-have for anyone looking to boost upsells and enhance their post-purchase experience. The app is incredibly user-friendly, with features that make customizing thank-you pages and driving additional revenue effortless. What truly sets ReConvert apart, though, is the exceptional customer support. Alex went above and beyond, providing personalized guidance and ensuring every detail of our setup was perfect. His proactive approach and dedication made the entire process seamless and stress-free. If you’re serious about optimizing your store, ReConvert—and Alex’s outstanding support—are absolutely worth it!

The Fitness Outlet

Dec 17, 2024  on Shopify

I like the app very much and it really helps me to increase my sales! I needed some support for setting up the app as well as doing some customization. The team helped me really fast and Saumya did a great job

The Magnificent Electric

Dec 16, 2024  on Shopify

Much better value than the other upsell apps I saw available, and more flexible than OneClickUpsell which costs 3-4x as much. Saumya from was fantastic as well, answering detailed questions I had about responsive layout, and educated me about some of the quirks of different sales channels.

SEABELT

Dec 16, 2024  on Shopify

This app charged me USD 29 even though it wasn't in 'active' status and had not generated a single dollar for me. I requested a refund and was denied. It's outright theft. There should be no charges if the application is not ACTIVATED

Chuga Shilajit

Dec 12, 2024  on Shopify

Their Customer Support is the best, top notch. Alex was immediately available and sending me personalized walkthrough videos for getting setup on our store

Talis Us

Dec 08, 2024  on Shopify

I recently had the chance to use this app, but my experience was far from satisfactory. One major issue I encountered is the company behind the app. Unfortunately, they seem to lack transparency and reliability in their customer engagement. A particular area of concern is the invoices sent out to customers. I strongly advise anyone using this app to double-check the invoices you receive—they may contain discrepancies. This lack of attention to detail and clear communication leaves a lot to be desired. While the app itself might serve its purpose in some respects, the poor customer management practices overshadow its potential. It's disappointing to encounter such a lack of accountability. For anyone considering this app, proceed with caution, and ensure you keep an eye on your billing details. Transparency and reliability are crucial, and sadly this company falls short.

Neurogena.us

Dec 06, 2024  on Shopify

Great post-purchase upsell app! Shafta from customer support was incredibly helpful in setting up my funnel. Her guidance made the process smooth and effective.

Puzzery

Dec 05, 2024  on Shopify

I've had this app for a while, but haven't jumped fully in as we're waiting on some operational updates first. That said, when I reached out I was helped within seconds by Alex. He got my issue solved, went above any beyond, and checked in to see if I needed anything else. Looking forward to using this app more. Thank you Alex!

Madame Est Belle

Dec 05, 2024  on Shopify

shafta helped me set up the application really thank you she didn't count her time, now everything works thank you for your assistance

www.write on the water.com

Dec 02, 2024  on Shopify

I would definately recommend the app to others. I was having a little trouble understanding the set-up to my Reconvert app and Riya came to the rescue. See helped me to understand the whole process and I'm looking forward to using the app for many years. Mike Jastrzebski

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