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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,393)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

My Store

Nov 18, 2024  on Shopify

Fast and great service! Riya resolved my issue within minutes and made it so easy. Excellent app and team! 5/5

Escapade Collection

Nov 13, 2024  on Shopify

Being a fairly new user of ReConvert, i was still a little bit confused by how the app works despite watching youtube videos. I then went to chat with customer support and I would like to thank Riya for solving my issues. I understand that it is not easy working as customer support as they have so many queries from different clients to answer to. But nonetheless, Riya was very patient in assisting me throughout the whole time and her replies were very prompt as well despite me being away at times. Thank you so much once again Riya! I wished the world had more customer support like you :)

Yeti Design by Brittany

Nov 13, 2024  on Shopify

Alex was amazing at how quickly he helped me get my upsells set up. I love how it works. The only thing I would like to see is a customizable text box along the way for the customer. Alex said it is in the works and put me on a email list for when this is completed. This seems to be the best upsell I have come across in months. Riya was excellent at helping me resolve a couple issues I was still encountering. The service with this app is great! Thank you!

Toque De Midas

Nov 12, 2024  on Shopify

Alex, me dejo sorprendido de lo eficaz y con que rapidez me termino de configurar la app. Excelente persona, buena atención, educado. Sumamente preparado Muchas gracias!!

KDO34

Nov 11, 2024  on Shopify

Le service client est au top! Très rapide, efficace paramètre l'appli. C'est vraiment très agréable de se sentir soutenu.

PRINT EXPLORE

Nov 10, 2024  on Shopify

Excellent App & Support Right from the Start! I just installed ReConvert, and I’m already so impressed! Ash from the support team helped me set up everything perfectly and went above and beyond to make sure everything was running smoothly. His assistance made the process quick and easy, and I couldn’t be happier with the support. Highly recommend!

Surfin' Springer

Nov 10, 2024  on Shopify

I had a question about the app, and I asked for help, and they were so quick to reply, and they were very helpful. I feel confident in using the app now.

Belmori

Nov 09, 2024  on Shopify

The support is incredible. Riya is the most helpful person I've ever gotten assistance from on any Shopify app. She's super attentive and really knows her stuff!

Wilko Pet Care

Nov 08, 2024  on Shopify

Just had some awesome help from Alex! Great to use app and friendly customer service, 5 stars all round!

Aspire Home

Nov 08, 2024  on Shopify

ReConvert offers an easy setup process and excellent support. Saumya from the ReConvert team guided me through the entire onboarding process, providing hands-on assistance.

SaunasHQ

Nov 07, 2024  on Shopify

Shafta was a great help when I had issues and helped me resolve all problems. Even my small asks she helped tremendously.

Good Karma Fishing Tackle

Nov 06, 2024  on Shopify

Well, I started out assuming this App would be very intuitive and I watched several YouTubes and was trying to figure it out and about gave up when I saw a chat window pop and and Shafta asked me if I needed help. I was truly amazed that Shafta was a real person and not a stupid AI bot (those are rarely helpful). She was amazing- understood what we were looking for and even created little videos. She, and ReConvert App, has restored my faith in humanity w/ help in tech related products. Looking forward to using this App more. THANK YOU!

Imaginedprints

Nov 06, 2024  on Shopify

awesome app!! easy to use and such cool features, I think its definitely going to help me out a lot. Ash answered my questions really fast and helped me out when I had an issue. Recommended!

The Greenside Gallery

Nov 06, 2024  on Shopify

New version of the app is simpler to use but currently lacks some of the more advanced filtering logic needed. Personally I have reverted to the old version of the app until the new one can do what I need. Support is always good, especially Saumya who is always on hand to help!

Soliva.se

Nov 06, 2024  on Shopify

Alex helped me set everything up SUPER FAST. Helped with post purchase and thank you page. Answered fast and is super helpful. Havent gotten an order yet with this app burt hopefully it works fine. It looks really good and profesionall. You can also translate everything which is +

Vogue Vibes

Nov 06, 2024  on Shopify

Saumya answered all my questions and I got and heard exactly what I needed and wanted to hear. As long as I make sales, I will continue to use this app!

Joyzzle Personalized Gifts

Nov 04, 2024  on Shopify

I really appreciate Shafta's quick response to my concerns with utilizing the app. She was very helpful.

Sustainable Grace

Nov 04, 2024  on Shopify

Pricing is super confusing. When it says you'll be charged based on usage fees, I would think that means for the actual app itself making me money. In the 6 months I had the app I only got 3 upsell orders but but they were charging me every month sometimes as high as $14.99 in usage fees and I'm not sure for what. So any extra money I made on the upsells went back to them and beyond. How are you charging people for sales you didn't make? And the flows are not easy to setup at all. Going to go back to honeybear upsells.

Bixpy-Japan

Nov 03, 2024  on Shopify

とても親切に対応してくれました。 このアプリで売り上げに繋がることを期待しています。

ThermoCheck

Nov 02, 2024  on Shopify

Charged me for over a year when the app was never used. They won't refund for it, for some reason, despite no usage at all.

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