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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,598)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

DÜHA

Jan 14, 2025  on Shopify

I have come across different questions as I began using this app and was reluctant to use the LIVE Support due to previous experiences with other apps and companies, but the team here has been incredibly helpful in solving and troubleshooting issues. Had our first upsell within days of setting it up, and that was without knowing anything. Highly recommend it!

Meal In A Jar Inc.

Jan 12, 2025  on Shopify

Thank you so much for your help, Shafta! Your quick response and immediate resolution were exactly what we needed for our e-commerce shop. The issue was fixed in less than 15 minutes! Truly outstanding service—thank you again!

Brain Tea

Jan 08, 2025  on Shopify

This is a fantastic app, and the support staff is exceptional. My latest interaction was with Shafta, but based on my experience, they are all great.

Harriet Ark

Jan 06, 2025  on Shopify

What a pathetic experience. This is so expensive and they just charge me 101 USD for 13 days even usage in this period was almost zero. I have just uninstall the app and never going to use it. when there is no transparency. Please stay from this app.

イチリンペット

Jan 06, 2025  on Shopify

サポートの「shafta」様がわかりやすい説明をしてくれたので、すごく満足です!使い方とかわからなくても、サポートが良い!

Bear & Roo

Jan 05, 2025  on Shopify

I still have yet to get the app generating revenue as I feel some parts are confusing however whenever I’ve needed help or assistance the costumer service from shafta has always been amazing

Sakerplus

Dec 29, 2024  on Shopify

Alex provided outstanding support—thank you for your patience and expertise in resolving my issue so efficiently!

Tights & Toes

Dec 28, 2024  on Shopify

complete scammers. they take money from your store even though their app doesn't work "Riya" especially ignored me for weeks even though I told her the app is not working on my store. they said they would fix it and 1 week later I texted again they forgot, but they did not forget to charge me for 5-7 dollars because I had sales. "Shafta" is talking as if it was my fault and she only replies when they charge you some kind of money. Complete rip off. (The upsell app does not even show for my clients btw) total disappointment. DO NOT RECOMMEND

Miss Pomela Cosmética Natural

Dec 28, 2024  on Shopify

Alex has been extremely helpful. I'm a bit like a fish out of water to set these apps up, and he did it for me, no hassels. I wish all customer support were like this!

G Harmony Apparel

Dec 28, 2024  on Shopify

I just want to say that the customer service I received from Alex in setting up the App on my shopify store was amazing. He completed steps in 15 minutes that would have taken me days to set up. Its really a huge help as a small business owner to receive top notch assistance. One less thing I have to try and complete in my already long lists of things to do in my store. Thank you again Alex! You were wonderful and very understanding.

Beflax Linen

Dec 27, 2024  on Shopify

Alex from the support team was phenomenal! He was able to help us resolve the issue with non working funnel, he took patience and detailed approach with multiple testing to figure out where was the bug. he stayed for over 30min after his shift to make sure this gets resolved (a team of 3 people tried to resolve that in the past unsuccessfully - but Alex managed to do it all by himself). Very grateful and now fingers crossed I can make more sales in the last 3 days of this year :))) wish me luck!

Magnolia's Mate

Dec 26, 2024  on Shopify

すごく丁寧に対応してくれてすごく助かりました!!ありがとうございました!

クーベル

Dec 25, 2024  on Shopify

have contacted support several times, and they always provide a thorough and helpful resolution. I have also successfully upsell products using this app, so I believe it is extremely effective.

Freche Klamotten

Dec 22, 2024  on Shopify

Alex from the support team was incredibly helpful, and I’m amazed at how quickly the support team responds.

Basel Belle

Dec 20, 2024  on Shopify

Saumya her support was great. Even did some logical suggestions with regards to store improvements. All in all great.

CutyPet

Dec 19, 2024  on Shopify

Riya has been very helpful. She set up my funnels and helped me with everything. I kept asking to change stuff and she did it right away. Very nice and comprehensive. <3 Wonderful customer service!!

KERRASTAZ

Dec 19, 2024  on Shopify

je n'ai pas encore testé, mais l'assistance est très réactive et réponds à toutes nos questions.

KozeKandles

Dec 18, 2024  on Shopify

charged without our consent, app only upsold once and then wasn't live for days, will request refund of $29 USD

Marshmalloo.com

Dec 17, 2024  on Shopify

ReConvert is a must-have for anyone looking to boost upsells and enhance their post-purchase experience. The app is incredibly user-friendly, with features that make customizing thank-you pages and driving additional revenue effortless. What truly sets ReConvert apart, though, is the exceptional customer support. Alex went above and beyond, providing personalized guidance and ensuring every detail of our setup was perfect. His proactive approach and dedication made the entire process seamless and stress-free. If you’re serious about optimizing your store, ReConvert—and Alex’s outstanding support—are absolutely worth it!

The Fitness Outlet

Dec 17, 2024  on Shopify

I like the app very much and it really helps me to increase my sales! I needed some support for setting up the app as well as doing some customization. The team helped me really fast and Saumya did a great job

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