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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,640)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Fluffy Nuzzle

Mar 26, 2025  on Shopify

Riya and Alex from Reconvert was incredibly helpful and efficient. Their support was professional and knowledgeable, making the whole process smooth and hassle-free.

DESKSPACE

Mar 24, 2025  on Shopify

I’ve been using ReConvert for about three years, and while I initially had concerns—especially after changes to the thank-you pages impacted some features—I have to say the support team really came through. After reaching out again, they were super responsive, helped me resolve the issues, and even restored key features like surveys that I thought were gone for good. The app is back to working smoothly, and I’m already seeing value again. It's clear they’re committed to keeping the app updated and their customers happy. Thanks to the team for turning things around—I'm sticking with ReConvert!

Shifaa

Mar 23, 2025  on Shopify

Très bonnes applications d'upsell et un merci à Ashley pour son soutien qui a été d'une grande aide.

Sharkninja

Mar 21, 2025  on Shopify

The support team is fast and helpfull. The app's features are truly useful. Being able to suggest products at the checkout page was exactly what we are looking for. I'm sure it will play a big role in increasing revenue and conversions

Worn Out Vegan

Mar 20, 2025  on Shopify

I cannot in good conscience give more than 1 star to any service provider that repeatedly spams via email for reviews (up to 2 times is acceptable, 5+ is not since I cannot "unsubscribe" from receiving more). But if you're still reading this, the app works as intended and editing the upsell pages is pretty straightforward.

DESKSPACE

Mar 20, 2025  on Shopify

Not worth it so far. I've been using this app for three years and have seen literally no return on it. Even the support team refuses to provide an appropriate refund. Many features no longer work due to the new thank-you pages, such as surveys. I'm seriously considering uninstalling this tool.

Twitchers Emporium Store

Mar 20, 2025  on Shopify

Shafta helped me set up reconvert, I had no idea what I was doing and she helped me in a meaningful way, rather than just send me instructions that I don’t understand. She was fantastic!

SlimJaro

Mar 20, 2025  on Shopify

Amazing app, been using it for 4 of my stores, added it today to my new store +$400 in sales in 2 hours

Equilibrium Pet

Mar 16, 2025  on Shopify

Riya was extremely helpful helping me to edit the widgets, that was a quick but effective assistance!

Sticker Euphoria

Mar 14, 2025  on Shopify

I recently installed the app and faced some issues because I didn’t know how to remove certain elements. I quickly reached out to their chat support, Riya help me and responded super fast. This was the best customer service I’ve had with any app. They were very attentive and even did it for me. Simply the best!

Waist Magnet

Mar 14, 2025  on Shopify

This is the absolute reconvert up sell app. I am currently using on both my store customer service is patient and mailing

Libelté

Mar 13, 2025  on Shopify

Reconvert is an absolute game-changer for post-purchase upsells! The app is powerful, intuitive, and packed with features that help maximize revenue effortlessly. But what truly sets it apart is the incredible support team. A huge shoutout to Saumya, who went above and beyond to help me with the setup. Their guidance was precise, patient, and incredibly efficient, making the whole process seamless. If you're looking for an upsell app that delivers results and outstanding customer service, look no further. Highly recommend!

Univershope

Mar 12, 2025  on Shopify

O que tenho a dizer: Sabe aquele produto que você vê funcionando e fica de queixo caído? Uau! Agora, o melhor não é só o produto. A moça que me atendeu, acho que o nome dela é Riya, é sensacional - muito profissional, atenciosa e sabe realmente o que está fazendo. Ela me deu um curso, aprendi muito com ela. Literalmente pegou na minha mão e me guiou passo a passo, da implantação até o funcionamento. Teve muita paciência comigo, eu não entendia nada, rsrs. Muito grato a todos.

FreedomWand

Mar 12, 2025  on Shopify

Alex did an amazing job! What was a bit frustrating was that the chat app kept disconnecting and reconnecting on my end so things were a bit slow but that was not Alex's fault! Thanks again Alex!!! you made the end of my day much more pleasant!

Pamplemoon

Mar 12, 2025  on Shopify

Ashley was very helpful with the issue I had on ReConvert. She acknowledged the problem and looked for a solution very efficiently. Thank you again Ashley!

Motor City Organics

Mar 11, 2025  on Shopify

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Vanatics

Mar 09, 2025  on Shopify

Had few struggles in the beginning, as I was too lazy again to read the full documentation. I could ask a ton of questions to support and both agents I worked with were super responsive and within one day I have a running solution. Price is very fair. Recommendable.

OasisOriginal

Mar 06, 2025  on Shopify

I had difficulty setting the app up on my store, thankfully Saumya helped massively and made the whole process seamless :) great customer care 5 stars from me

Kaya

Mar 06, 2025  on Shopify

I had great help from Riya to install and set up the app, especially managing multiple languages ! Thanks a lot

lushprotein

Mar 05, 2025  on Shopify

Check out all the other 1 star reviews. This app will overcharge and they will not take any responsibility. We migrated OLD orders from another store and were charged for it. Their response? Its still an "order". I have proof and all no matter how they will try to acknowledge it in the replies below. if anyone wishes to learn more let me know.

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