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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,393)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Un Lieu de Lumière - cours à distance en ligne de soins énergétiques

Feb 20, 2025  on Shopify

Great quick and efficient support from Saumya ! Very useful app to generate more income at checkout and on thank you page. Thank you.

enchantitude

Feb 17, 2025  on Shopify

perfectly helped me understand difference between 1 click upsell post purchase vs thank u page upsells and how they work.. team was very patient in helping me get it.. and now i setup all with their help.. cant wait to get some sales with reconvert!

xosucre

Feb 16, 2025  on Shopify

Alex is a wizard. He knows everything about the app. Amazing support. Highly recommend. Give this guy a raise ASAP.

Ipanema Valley

Feb 14, 2025  on Shopify

Shafta was very kind and thorough with me. There's so many things one can do which made me very indecisive. She provided a clear direction and strategy. She gave me peace of mind.

LUXLASHES

Feb 14, 2025  on Shopify

Amazing App. Customer Support has been a great help in creating our flows as well. Great price point as well

Pets, Paws and Ideas

Feb 13, 2025  on Shopify

I was looking for an upsell app and I came across ReConvert and signed up after reading the reviews. I tried some options/settings but I was not making a lot of headway so I decided to chat with your Customer Care. I chatted with Shafta who was very patient. She explained how ReConvert works. She encouraged me to make a test order and try it out. It was much easier to understand after I did that. she also sent screenshots to better explain what she was telling me. A few weeks after, I came back a second time to ask some questions and she helped out again. I was initially just going to try ReConvert for a week but I think I will retain the app mostly thanks to Shafta. I hope your other Customer Care people are like Shafta, would really make a world of difference in the user's experience. I give her 5 *****

GLASSGUARD AUSTRALIA

Feb 12, 2025  on Shopify

Alex from Reconvert was incredibly helpful and efficient. They quickly identified the issue and provided clear guidance to resolve it. Their support was professional and knowledgeable, making the whole process smooth and hassle-free. I really appreciate the quick assistance—thank you, Alex!

Dillon's Place

Feb 10, 2025  on Shopify

Riya at customer support answered very quick, efficient and friendly, problem was solved in no time.

NutriPetPak

Feb 06, 2025  on Shopify

Shafta (support) was very helpful in advising me on improving my conversions through app configuration. And helping me understand my plan. I am staying a happy customer.

Three Six Five Journals

Feb 05, 2025  on Shopify

The pricing is misleading on the shopify pricing table and we experienced only 3 orders that converted out of more than 550 orders in one month. Since the pricing is based on how many orders your store has, it ended up charging us more then we even converted.

Spidertech

Feb 05, 2025  on Shopify

Customer service is very responsive, and Shafta has been incredibly knowledgeable about my concerns, providing clear and thorough explanations. I just wish that there's a way to hide/remove the code snippet that is attached to the product in the order when a conversion is made through the app.

Oh!MyDoggy

Feb 02, 2025  on Shopify

Estou impressionada com as funcionalidades do app na minha loja Shopify e com suporte de atendimento ao cliente. Shafta é muito gentil e atenciosa.

Chicks and Chalkboards

Jan 31, 2025  on Shopify

I've just signed up and am jumping in with help from the chat feature. Ashley was very patient with all of my questions and kind enough to stay on the chat with me for a long time while I figured things out. So far I'm very happy with ReConvert.

Naturally Wyld

Jan 28, 2025  on Shopify

Riya is the absolute best, I reached out because I was unsure if the app was even set up! She helped me set it up and went way beyond. Even helped me come up with the best recommendations for an ad campaign I'm running to get the best results!! She is great, would recommend!!!

Olivia Wearable Breast Pump

Jan 28, 2025  on Shopify

I’ve only used Recovert for a day, but I’m already impressed! The app is easy to use, and the recovery tools are really helpful. What stood out the most was the amazing support from Alex and Ashley—they were quick to respond and provided clear, friendly assistance. I’m excited to keep using the app and see how it supports my recovery!

Nessiha

Jan 26, 2025  on Shopify

Je suis extrêmement satisfait du service client de ReConvert sur Shopify. Leur équipe a fait preuve d'une rapidité exemplaire, d'une politesse remarquable et d'une expertise approfondie pour résoudre mes problèmes. Je recommande vivement leur application et leur support exceptionnel.

The Shirt Plugs

Jan 26, 2025  on Shopify

Alex was amazing, I'm so impressed that you have someone on live chat support to assist you throughout the whole set-up process.

Tights & Toes

Jan 24, 2025  on Shopify

UPDATE: IT'S BEEN FEW MONTHS UNINSTALLING THEY ARE STILL CHARGING YOU EVERY MONTH MINIMUM OF 4.04£ totally CRAZY. DO NOT USE THIS APP complete scammers. they take money from your store even though their app doesn't work "Riya" especially ignored me for weeks even though I told her the app is not working on my store. they said they would fix it and 1 week later I texted again they forgot, but they did not forget to charge me for 5-7 dollars because I had sales. "Shafta" is talking as if it was my fault and she only replies when they charge you some kind of money. Complete rip off. (The upsell app does not even show for my clients btw) total disappointment. DO NOT RECOMMEND

Shavel Home Products

Jan 23, 2025  on Shopify

I just started with ReConvert literally day one and had some questions. I started a chat with Ashley. She was a great help and got me started and on my way. Looking forward to growing my AOV.

Wango Kart

Jan 23, 2025  on Shopify

Reconvert has an excellent support, customer support is very quick to the queries. The app is also easier to setup for post purchases

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