Mi experiencia ha sido muy muy mala. Descargué la app, al tiempo la actualizaron pero yo no la actualicé y la dejé de usar. Me dejaron de cobrar porque no tenía la app actualizada y no la estaba usando y 5 meses después me han cobrado más de 400 euros sin que haya actualizado la app y sin que haya dado el permiso para usar esta nueva app. Me he puesto en contacto porque es evidente que no se me debería haber cobrado eso y no me quieren hacer el reembolso. En ningún momento he usado la nueva app. En ningún momento he acpetado el cobro de la nueva app. En ningún momento he descargado la nueva app. En ningún momento actualicé la app. Y aún así me cobran más de 400 euros y no los quieren reembolsar. Muy mal servicio de atención al cliente y nulo interés en ayudar al usuario. Una lástima que todavía haya empresas que tengan que funcionar con estas prácticas.

Very difficult to set up. Support responds quickly but continually throws their terms at you that you are supposed to understand . Don't answer questions thoroughly enough for you to be able to get anywhere with support.

I was billed $400... WITHOUT MY CONSENT. Beware. I was introduced to Upsell.com by a close friend. I tried it out, couldn't make it work. I just moved on. 2 weeks later, I was billed $400 right away in ONE SINGLE BILL and they said it was because my 14-day trial ended. At this point I had made $0 from the app. I talked to customer service for 15 minutes - refused to refund me. I made a HUGE fuss. Finally a new agent comes in, and then agrees to the refund, which I appreciate. But, from a logical perspective, this is SKETCHY company. They bill you rightaway after the trial based on your TOTAL STORE ORDERS. Which means, if u have a big store - they gonna bill you big from the start even though you have not directly made any money from their app, which is BS. They then use the fine print to lock you in. LAST THING - the only way to cancel is to "uninstall the whole app" - which is again extremely sketchy. That forces people to stay subscribed just because I am not ready to entirely uninstall. I would STAY AWAY and use another upsell app. Their product may be good (untested for me) but their billing policy is SKETCHY AF. STAY AWAY. STAY AWAY.

Many thanks to Alex! He supported me so quickly and resolved the issue in just two minutes—something I had been trying to fix myself for three hours. I truly appreciate this level of support, especially on a Sunday. Thank you so much!

Worst app ever. i installed it and deleted it within an hour, only to be shocked to find $2499 deducted from my account. When i contacted technical support, they said this is their policy. Be careful before installing the app, it’s not free. they’ll take your money, and it won’t be refunded.

They charged me $79 just for uninstalling the app. I didn't use it in any upsell on my website, and I still got charged $79 from nowhere. Don't uninstall this app

Alex gave me excellent support and resolved my issues straight away. I think a written step by step list with supporting video tutorials of which they have lots of would be great asset for first time boarding . All the info in one place so can work your way through would help less experienced people like myself. Once you know you know ! Really looking forward to seeing the results!

Die App hat mir im Kundenservice sehr gut geholfen. Meine Anfrage wurde schnell bearbeitet und die Antworten waren freundlich, kompetent und verständlich. Besonders positiv fand ich, dass mein Problem direkt gelöst wurde, ohne lange Wartezeiten. Sehr empfehlenswert!

I downloaded the app, deleted it after 30 minutes, downloaded it again a week later, tested it for two days, didn't like it, deleted it again. Guess what happened? They charged me $40. It's completely ridiculous. I won't use it again, and I won't let anyone else use it either.

Saumya was very professional and patient with troubleshooting with me. I wanted to setup my upsell page 1 and she drove it to completion with me. I appreciate people like her that laves no room for lacking of anything. She closed to loop completely. She was very patient and professional.

Shafta was incredible. She didn’t just offer generic advice — she recorded a detailed, step-by-step video tailored specifically to the issues I was facing and walked me through exactly how to fix them. Her clarity, patience, and hands-on guidance made the entire process so much easier. I highly recommend her and upsell if you need real expertise and personalized support!

SHOCKINGLY PREDATORY BILLING. Reinstall = instant $1,299 charge This app just hit us with a $1,299 charge the moment we reinstalled it — not after using it, not after selecting a plan, not after confirming pricing, but simply for reinstalling while evaluating tools. There was no clear warning, no explicit confirmation, no “you are about to be charged $1,299” screen. The charge was calculated off our past 30 days of order volume, which makes this especially dangerous for larger merchants. If you run a real business, this is not a small mistake — it’s a four-figure surprise. When we contacted support, they shrugged and said this is their “policy” and refused a refund. That response says everything. A policy that relies on surprise billing and gotcha UX is not acceptable, no matter how you try to justify it after the fact. This feels deliberately engineered to extract money from merchants who reinstall to evaluate the product — something completely normal in SaaS. No reputable tool charges over $1,000 without crystal-clear, unavoidable disclosure and affirmative consent. WARNING TO OTHER MERCHANTS: if you reinstall this app, you may be charged immediately and massively, even if you don’t end up using it at all. That alone should disqualify this product. We will never use this app again and strongly advise others to choose a post-purchase upsell tool with transparent, ethical billing practices.

Upsell ReConvert is one of the best apps for post-purchase upsells. It’s extremely easy to set up, delivers great results, and has all the features needed to boost revenue. The support team is incredibly responsive and truly helpful, they resolve queries quickly and guide you through anything you need. Highly recommended for anyone looking to optimise their upsell funnels!

Superb customer support. Alex patiently guided me through setting up the post purchase offer I wanted, and even offered to do it for me!

Shafta was patient and kind and helped me set up upsells on all possible pages. It would have taken me 3 weeks to figure it out, but she helped in minutes! I am thrilled and looking forward to an increase in AOV! Thanks Shafta!

The app is excellent. With a super cool feature to increase revenue. (lots of dashboards, and data about anything is going over the app) Sending my love to Shafta - She is excellent, funny, and super professional!

I had some changes I needed to make to my account and Ashley in the Chatbox was very quick in her response time and genuinely cared for what I needed. Really appreciate this companies customer service.

Just started using Upsell, and it’s been great! It can feel tricky at first, but the support team - especially Saumya - is super patient and helpful. Highly recommend!

Thank you Alex for adding the widget into my store. I asked 2 of your colleagues to help me with this and they never did. Alex came and as soon as he turned up and told him, he done the job within 20 mins. Thank you Alex!

Saumya was really kind and effective. solved our issue in minutes and also recommended how to do better :-)