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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,395)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

KeepClar

Aug 22, 2024  on Shopify

Customer Service is one of the best. Texted them live and got immediate feedback/explanation. Name of the advisor was Ash, thank you!

Vinyltone Samples

Aug 22, 2024  on Shopify

I had a great experience with ReConvert's customer support. Saumya helped me set up the app and made the process smooth and easy. Highly recommend!

NurseNowbundle

Aug 21, 2024  on Shopify

I miss the old interface, but the customer care is great, I had some problem and the support guide me through all the steps!!

Artisan Arcu

Aug 21, 2024  on Shopify

I was really frustrated for not being able to setup the funnel under this new version of the app, and hit the chat support and there was Shafta who kindly helped me, she even setup everything for me and film a loom for future references. Fantastic support from Shafta.

Mountain Cookin' with Missy

Aug 21, 2024  on Shopify

Shafta was FANTASTIC!! She took on the initiative to help us setup the app with the needed functionality. Looking forward to seeing the results of her help and direction. Customer support with excellence!! Thank you!!!

Yogella

Aug 20, 2024  on Shopify

I was unsure whether my settings in the app and my store were working properly together. Saumya from ReConvert solved my uncertainty in no time at all. She also sent me a link that helped me a lot with the flow settings. I can highly recommend her!

Minted Prints

Aug 18, 2024  on Shopify

Ash was so helpful in getting ReConvert Upsells set up in my shop. I had a little trouble understanding how to set it up and he patiently walked me through everything. It's now set up exactly how I envisioned and I'm excited to see it all work!

Shine Bright Designs, LLC

Aug 18, 2024  on Shopify

I was completely lost when trying to set up the app. Customer service helped me and fast. I love that they were able to assist and fast.

Clovered Charms

Aug 18, 2024  on Shopify

Ash made things simple to understand for someone who in dyslexic like me, very happy with the app and and support is great!

LuckyFind Market

Aug 17, 2024  on Shopify

Anastasiaさんのアシストにより早急に問題を解決することができました。 ありがとうございました

TraDizan

Aug 16, 2024  on Shopify

Anastasia was very responsive, and very helpfull! She was helping me with my questions and also with setting up the app. She's very nice, fast and she's doing a great job!

Global Nation Shop

Aug 15, 2024  on Shopify

The Agent was so kind and offered me various types of helps. He even revert newer version to the old one, because I was having issues to setup exactly as I am told. He is probably one of a kind, because there is not that much agents like him as far as i meet.

HBL Hair Extensions

Aug 14, 2024  on Shopify

New to the app but the support was great a complete walk through and viewed my website to make sure everything was smoothly running only time will tell how the app works

Mustfind Shop

Aug 14, 2024  on Shopify

Saumya provided exceptional great support ,attentively my concern and resolved my issues promptly with a smile.

ORTHOdaily

Aug 13, 2024  on Shopify

Excellent support team, special thanks to Shafta for getting me integrated with the new version of the app and setting it up seamlessly. The upsell potential with reconvert is great, highly recommend.

The Adventure Challenge

Aug 13, 2024  on Shopify

This app is great! Easy to set up and get started. Recently had a customer service chat with Riya and was very helpful and quick. Highly recommend to increase post purchase sales.

Desolate Motorsports

Aug 13, 2024  on Shopify

This app has been revenue-generating for us since day one! We had an issue with our store and reached out for help, Jordan and Ashley stepped up in a timely manner and handled the situation for us with a great resolution. Stellar customer service from this app, and an easy way to increase your AOV. Thanks ReConvert!

NYGiftloft

Aug 12, 2024  on Shopify

Saumya the CS person helped out well! Had some issues working the thank you page with the new editor.

And Fly

Aug 11, 2024  on Shopify

Alex was helpful when I asked for help. But what I dislike about this app is that it is not user-friendly and difficult to grasp, so I uninstalled it and looked for a different app.

Personalized Kreationz

Aug 11, 2024  on Shopify

Was watching a tutorial on how to set up re-convert but it was an older version. reached out and Shafta explained that the Flow Builder was their most current and simpler version and provided me with the steps to follow as well as an offer to set it up. Very helpful

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