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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,600)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Vassini

Sep 27, 2024  on Shopify

Very flexible upsell customisation and a super friendly and proactive support team to help through any issues. Saumya specifically was proactively checking all settings to make sure that nothing was missed or would cause confusion to customers. Without Saumya's attention to detail and help there would have been 3 issues with the way I'd configured the application. Really made me smile having someone so helpful making this easy to fix.

NATI

Sep 26, 2024  on Shopify

I REALLY ENJOYING THIS APP' ANASTASIA TOOK CARE OF ME AND BECASE OF HER PERSONAL SERVICE I DIDNT TAKE A STEP BACK WHEN THINGS WENT WRONG' YOU THE BEST.

Koop

Sep 26, 2024  on Shopify

HORRIBLE EXPERIENCE. We saw some extra charge on our billing statement, and reached out to understand why. The customer service was BEYOND unhelpful, simply copy-pasting their FAQ about general pricing. Was not able to confirm which plan we were on, what charge we were supposed to have on a monthly basis, and what was the extra charges applied there, except that it's "dynamic pricing". When I try to find the cancel subscription button, it was also invisible. They will charge extra for something you don't even know, and they won't do anything about it when you ask basic questions. So if you want to have extra surprises charges on your statement, and no clues as to why, please choose this app.

AlbCorpShop

Sep 25, 2024  on Shopify

Great customer service. Fast response. Anastasia was accommodating and quick to help me set up for the first time. Thank you Anastasia. I appreciate it.

MYNEXTBIKE

Sep 25, 2024  on Shopify

Great product and customer service! Had an issue with the placement of one of the offers and it was resolved in a few mins!

Voyagear

Sep 25, 2024  on Shopify

Saumya is excellent. She helped me and answer my questions really fast! thanks for it, and reconvert is a very great app!

SqueezeGear

Sep 24, 2024  on Shopify

Excellent support! They provided detailed instructions and handled my concerns with care and professionalism. It was easy to connect with the support team, and they made the process smooth and efficient. Highly recommended!

Optimal Circadian Health Shop

Sep 24, 2024  on Shopify

Signed up and right away with onboarding Anastasia was very helpful and patient with me. I wanted to figure things out quickly and we did! There's a lot of potential with the app and we'll be using very little but it still matters and gives the flexibility and analytics we want.

juceei

Sep 24, 2024  on Shopify

Got support from Saumya who was very helpful and ensured me that everything worked as should. Still on my trial period of this app. Not sure what I think about the fact that it seems to be a bit buggy with flows not showing up on my preview page and warning text that apparently wasn't an issue...Would otherwise have been a 5 star with the fast and helpful support.

MSK

Sep 24, 2024  on Shopify

Would have put zero if if was possible. The app is a complete joke. 1. Most clients were not shown with the offers. 2. Multi currency is according to the customer support not supported by the app BUT few clients in multi were showned the offers. 2. Post purchase is not compatible if you have discount on your store. Customer service is really trying their best to solve problems but the app just sucks. The dev team definetly needs to work harder.

Vonn Market

Sep 23, 2024  on Shopify

Well its great to have so that you can maximize profits. Plus the staff is really cool they helped me a lot. Actually it was one person. She helped me a lot. Her name is Shafta. Thank you Shafta.

hajrshop.eu

Sep 21, 2024  on Shopify

Das Support Team ist wirklich sehr gut. immer verfügbar und bisher auch schnell in der Lösungsfindung bzw. in der Informationsbereitstellung.

Floever

Sep 21, 2024  on Shopify

This app is incredibly helpful and always provides quick assistance when needed. I highly recommend it!

和精油のある暮らし

Sep 19, 2024  on Shopify

英語で少し理解しにくいところもありますが、導入してから少しずつアップセルの効果が出てきていると感じています。サポートは即時日本語に翻訳されるため、ずいぶん楽になりました。機能的にかなり多くの機能を使うことができますが、シンプルに使っても良いと思います。自由度は高いので、もっと日本語対応が進んでくれると嬉しいですが、今の所十分使えています。

Fems Nova | Unleash Your Radiance

Sep 18, 2024  on Shopify

Amazing customer service, helped me to set up and explained in detail how to set up the post purchase pages and Thank you page. The onboarding process was very smooth

Ruut

Sep 17, 2024  on Shopify

The customer service is really great and very helpful with this app. Thanks Shafta for all the nice tips to get things going for me in the updated app!

Duava

Sep 17, 2024  on Shopify

Diese App wird nicht deinen Umsatz, sondern deinen Gewinn steigern!!! Wer diese App nicht in seinem Shop hat lässt buchstäblich Geld auf der Straße liegen!!! Außerdem ist der Support sehr schnell und zuverlässig!!! Vorhin hat Ash vom Support Team innerhalb kürzester Zeit alle wichtigen Schritte mit mir gemeinsam umgesetzt um die App auf den neuesten Stand zu bringen. Sehr kompetent. Vielen Dank!!! Klare Weiterempfehlung!.....

Nameswear.com - Store

Sep 17, 2024  on Shopify

Excellent, excellent customer support. I reached out to Ash, and he was extremely helpful and knowledgeable. Great team, I must say!

Retra Nutrition

Sep 16, 2024  on Shopify

Great and fast support from Ash. He explained everything really well and hleped me all the way through.

Kido Bebe

Sep 16, 2024  on Shopify

It's a great app, easy to manage, and customer service is always available in case of any issues. I highly recommend it.

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