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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,395)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

blueskydiscount

Sep 09, 2024  on Shopify

Tive o prazer de ser atendido por Anastacia, que foi incrivelmente simpática e atenciosa durante todo o processo. Ela demonstrou um conhecimento profundo do aplicativo e me ajudou a resolver minhas dúvidas de forma rápida e eficiente. Além disso, foi super educada e paciente, o que tornou a experiência ainda mais agradável. Fiquei muito satisfeito com o suporte prestado por ela. Recomendo fortemente!

Nevane

Sep 08, 2024  on Shopify

Helped me very well and took the time to set everything up properly for me so that I didn't have to do anything myself, very nice and recommended for everyone

My Store

Sep 08, 2024  on Shopify

Great app, and the customer service is great, Alex helped me in everything I asked him, definitely a great person to have in your team, he knew everything and responded quickly.

Vitrine Plaza

Sep 07, 2024  on Shopify

I had a phenomenal customer service provided by Alex. He set up my app discounts properly and helped me big time on my sales. Thank you so much!

Didi Seven

Sep 07, 2024  on Shopify

very effective, smooth, intuitive, and gets my AOV way up! @Anastasia is a prod with a great attitude- just love working with her!

NouveTech

Sep 07, 2024  on Shopify

a Shafta foi incrivel. me ajudou em tudo que pedi e foi bastante prestativa. otmo suporte. estão de parabens. agora é só esperar resultados. obrigado a todos.

Wild Essentials

Sep 06, 2024  on Shopify

Had an issue removing upsells for physical products when a customer was purchasing digital products. Riya walked me through it step by step. Great customer service.

Black Rose Tactical

Sep 03, 2024  on Shopify

Alex with customer service was amazing. I spoke to him via the online chat. He had to get an answer from his manager and he followed up with me right away once he received the answer. The app so far is easy to set up and walks you through, step by step.

Opus Mart

Sep 03, 2024  on Shopify

Riya was awesome and prompt with her response, not everyone you find on live chat is generally as responsive her. Definitely a gem you must treasure in your organisation

Soy Much Brighter Candle Co.

Sep 03, 2024  on Shopify

Customer service is very quick and attentive to questions! It seems they are willing to go the extra mile to figure out any issues or questions you may have.

Luxara

Sep 03, 2024  on Shopify

I was confused initially, however i reached out to support and got paired with Saumya, who helped resolve my problem and taught me how to use the software. Amazing quality and great customer service.

La Bottega del Dido.

Sep 02, 2024  on Shopify

ho avuto la necessità di contattare il servizio clienti reconvert, mi ha assistito Alex, che dire, è stato collegato al mio account per mezz'ora, mi ha aiutato a configurare il tutto e ottimizzare al meglio le impostazioni postvendita. questa applicazione la consiglio al 100%, aiuta molto nelle vendite ma soprattutto a creare fiducia nel cliente. Top

Auraflows

Sep 01, 2024  on Shopify

Thank you for the prompt and detailed customer service first of all SAUMYA, App is great increased thus far my AOV by 15% and there is more to come!

Vinolog24.com

Sep 01, 2024  on Shopify

Hi , I'm Antonio from vinolog24, this app works 100% as expected, no any bad impact on the website performances and it increases our monthly conversions with the postpurchases. I recomend it.

Brain Craft

Aug 30, 2024  on Shopify

This is an amazing app! This is my first time using ReConvert (normally use ZIpify OCU), but I've made the switch and shout outs to Ash for being super friendly and incredibly helpful with setting everything up.

XVI Latorre

Aug 29, 2024  on Shopify

Awesome support from Shafta, was able to help me set up and double check if everything was set up correctly!

The Warehouse Salon

Aug 29, 2024  on Shopify

Ash was great ..He had me set up in no time .. Great customer service maybe the best in the app store . I had this app in my old store and it was amazing!!

Cozy Books Corner

Aug 28, 2024  on Shopify

One thing I will say is that Reconvert has great help available to answer questions and get things not working right fixed!

Air Gummy™

Aug 28, 2024  on Shopify

Alex helped me with setting up the app and the flow. So grateful for the fast response. U guys are awesome

ECOM SHOP

Aug 23, 2024  on Shopify

I just started the app and pretty excited. I was stuck a bit installing the app but Shafta helped me out and set up my reconvert app. Appreciate her quick help :)

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