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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,598)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

elevateshoes

Oct 10, 2024  on Shopify

Great App that helped me increase my sales and Riya did a great job with supporting us. She did great work.

Venice

Oct 08, 2024  on Shopify

Very good support, quick reply. Very helpful and easy to communicate. Looking forward to see how this app will increase my profits.

Vesta London Beauty

Oct 08, 2024  on Shopify

Really enjoying the app so far :) i've literally spent the last few hours talking to Riya who was explaining and walking me through everything so quickly, clear and concise! Thank you!!

Busy and Baked

Oct 08, 2024  on Shopify

Anastasia was extremely helpful with me getting the upgrade on my site. really appreciate her support as I try to optimize my site! I have this on my other brand which works well, so excited to get this going on my new brand as well.

Wild Foods

Oct 08, 2024  on Shopify

Don't know if app works actually. I installed it but didn't even activate any functionality (app not working actually, not fully installed, neither with the access to the information it needed) and even though, charges where made. Customer success does not exist, and when we escalated to the app team, the answer was some kind of "terms and conditions were clear, you didn't use it, there is nothing I can do, and we will not refund anything, even if you didn't fully install the app". After all, we build most of the functionality the app promised from our side with the check out extensibility (I dont know if better of worst than the app, I didn't even used it!)

The Lady in Tech

Oct 08, 2024  on Shopify

I have just started using the app, seems pretty good. I had a few issues with how to set things up, and received very good customer service, agent name: Shafta. Thank you!

Copano Bay Press

Oct 04, 2024  on Shopify

We've used ReConvert on our Shopify store for years. We had a lot of success with time sensitive upsells. Everything was easy to set up and always ran smoothly. I was trying to add a new upsell today and couldn't figure out how to make it do what I wanted it to do. I thought it was a function of me being too stupid to live, so I missed with it for hours before contacting support. I'm so glad I did! I typed one sentence and Riya immediately told me what the problem was. The whole process took less than two minutes. If only all customer service was like that.

EcoTechItalia

Oct 04, 2024  on Shopify

Sono stato seguito egregiamente da Saumya, la quale mi ha aiutato con la configurazione dell'app. L'app si dimostra molto semplice e intuitiva da usare

ALLMEMBERZ

Oct 02, 2024  on Shopify

Je viens tout juste d'installer l'app, donc je n'ai pas encore d'avis sur son efficacité, en revanche je peux déjà dire que l'installation est très facile, et le service client au top ! Je viens de terminer un chat avec Saumya, qui m'a expliqué très clairement comment changer la langue des widgets (qui sont par défaut en anglais), et qui m'a donné une réponse rapide, courtoise et très professionnelle. Merci beaucoup :)

New Nordia

Oct 02, 2024  on Shopify

Anastasia was amazing! She helped me set-up the whole campaign exactly as I wanted it. No stress with the new interface, hassle free, she did all of it for me, and updated me when she finished. This is the type of support that makes me even more eager to use the app. Amazing, and would recommend it to any shop owners!

OnPeak

Oct 01, 2024  on Shopify

Buena atencion de Riya pero agregaria la opcion de poder hacer una prueba piloto y observar como veran los clientes la integracion

Pedivo

Oct 01, 2024  on Shopify

Ash à été vraiment attentionné et réceptif à mes problème. Je met 5 étoiles au service de Reconvert et surtout de Ash. Milles merci pour ces résolutions de problèmes

Inspiranza Designs

Sep 30, 2024  on Shopify

I just installed. Much better so far than Aftersell. I waited for a couple of months for them to fix their than you page that didn't work with the new checkout extensibility and finally left. Great app and great customer service.

Yourluxurypets.Store

Sep 30, 2024  on Shopify

Excited to give the app a try. Seem to be a great choice. With the help of Saumya from Reconvert I felt so excited for what comes next. She is so patient and willing to help. She pretty much a solution to what I need. Thank you so much.. Highly recommended.

RadiantExclusive

Sep 30, 2024  on Shopify

Recomiendo la app, y tanto Alex como Shafta (en distintos días), me han dado un excelente servicio, rápido y en mi idioma!

Wine In A Glass

Sep 29, 2024  on Shopify

ReConvert Post Purchase Upsell has been an invaluable tool for our business! The app is incredibly user-friendly, and the customization options allow us to seamlessly create upsell offers that drive additional revenue. A special shoutout to Shafta, who has been instrumental in guiding us through the entire upsell journey. Her support has been nothing short of impressive, and her expertise helped us maximize the app's potential. We highly recommend this app to anyone looking to boost post-purchase sales!

Tino Marino

Sep 29, 2024  on Shopify

Very fantastic customer support, helped answer any questions and even helped set up a strong workflow. Highly reccomend

kimono-hearts-onlinestore

Sep 29, 2024  on Shopify

チャットのサポートに言語が違う方が担当してくれましたが、画像などをお送りいただいてスムーズにやり取りができました。 チャットの返信もとても早かったです。 言語の違いをネックに感じている方はあまり気にされなくても大丈夫かなと思いました。 アレックスさんありがとうございます!

STRANGERS & LOVERS

Sep 27, 2024  on Shopify

It was easy to set up, and the support team was very helpful. They've been with you throughout the whole process since you installed it. Recommended.

Cast & Catch

Sep 27, 2024  on Shopify

Ayant eu besoin de revenir à l'ancienne version de ReConvert afin de suivre correctement mon tuto pour finaliser la mise en place de ma boutique. J'ai pû contacter Anastasia qui s'est avéré être extrèmement réactive, gentille et professionnelle dans sa façon de m'apporter de l'aide. Je suis très content d'avoir pû bénéficier de ce service et je recommande à 100%. Matéo Anavoizard

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