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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (5,600)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Global Nation Shop

Aug 15, 2024  on Shopify

The Agent was so kind and offered me various types of helps. He even revert newer version to the old one, because I was having issues to setup exactly as I am told. He is probably one of a kind, because there is not that much agents like him as far as i meet.

HBL Hair Extensions

Aug 14, 2024  on Shopify

New to the app but the support was great a complete walk through and viewed my website to make sure everything was smoothly running only time will tell how the app works

Mustfind Shop

Aug 14, 2024  on Shopify

Saumya provided exceptional great support ,attentively my concern and resolved my issues promptly with a smile.

ORTHOdaily

Aug 13, 2024  on Shopify

Excellent support team, special thanks to Shafta for getting me integrated with the new version of the app and setting it up seamlessly. The upsell potential with reconvert is great, highly recommend.

The Adventure Challenge

Aug 13, 2024  on Shopify

This app is great! Easy to set up and get started. Recently had a customer service chat with Riya and was very helpful and quick. Highly recommend to increase post purchase sales.

Desolate Motorsports

Aug 13, 2024  on Shopify

This app has been revenue-generating for us since day one! We had an issue with our store and reached out for help, Jordan and Ashley stepped up in a timely manner and handled the situation for us with a great resolution. Stellar customer service from this app, and an easy way to increase your AOV. Thanks ReConvert!

NYGiftloft

Aug 12, 2024  on Shopify

Saumya the CS person helped out well! Had some issues working the thank you page with the new editor.

And Fly

Aug 11, 2024  on Shopify

Alex was helpful when I asked for help. But what I dislike about this app is that it is not user-friendly and difficult to grasp, so I uninstalled it and looked for a different app.

Personalized Kreationz

Aug 11, 2024  on Shopify

Was watching a tutorial on how to set up re-convert but it was an older version. reached out and Shafta explained that the Flow Builder was their most current and simpler version and provided me with the steps to follow as well as an offer to set it up. Very helpful

Jvalo

Aug 11, 2024  on Shopify

I had an excellent experience with Ash, he helped me set up my post-purchase pages quickly and easily.

ViviBlu

Aug 11, 2024  on Shopify

Functionality is great, easy to set up discounts and offers in Thank You Page, Order Status Page, and Post Purchase popups. The system is fairly logical but it takes some getting used to how it all works. Service is instant if you need any support or have questions. Ash is very helpful. Will be keeping this app as one of our ongoing marketing tools.

Dolbrook

Aug 11, 2024  on Shopify

Love this app, pretty much an essential imo. The customer service is stellar as well. Riya helped me quickly solve a problem and was very friendly/professional!

Baraka Impact

Aug 09, 2024  on Shopify

App has worked great - support is amazing. Immediate and comprehensive responses. Love it Just had another amazing support experience with Shafta - so quick to respond! Amazing

Lovingly

Aug 08, 2024  on Shopify

Vi har lige hentet appen og det er lige med at finde rundt i hvad den helt præcis kan, men der er utrolig mange video-guides og så er deres support HELT FANTASTISK! Vi har haft kommunikation med Saumya og hun er simpelthen så hjælpsom og hjælper med at lave nogle forslag så vi kan arbejde ud fra dette. Er spændt på at se hvad appen kan på vores shop.

お茶のマルキョウ商店

Aug 07, 2024  on Shopify

分からないことがあってもすぐにチャットで返事をしてくれる。 非常に良い。 ショップ内でも最後に追加購入される率が高い。

Shore Break Designs

Aug 07, 2024  on Shopify

I can't say enough good things about ReConvert and the incredible support I received from Alex! He truly went above and beyond to help me set everything up. His expertise and patience made the entire process smooth and stress-free. If you're considering ReConvert, know that their customer service, especially with Alex on the team, is top-notch!

cerise-paris

Aug 07, 2024  on Shopify

Bonjour Je remercie saumya pour sa gentillesse et son professionnalisme. Cette application est très complète. Cordialement

LoveLash

Aug 07, 2024  on Shopify

App is not working with new Stripe update, but ReConvert does not know about it and will just keep you busy without any further help. Constantly received wrong information and then someone else from the team would advise the complete opposite. Confusing communication, very disappointing considering you spend hours setting everything up and they are not able to tell you what the problem is after days and then another app just tells you it is because of stripe within 2 minutes. Total waste of my time the past week

Tomorrows Offers

Aug 06, 2024  on Shopify

The app and the support behind it are very good. I would like to thank Ash for the fast response and support.

Midwest Miracle Health and Wellness

Aug 06, 2024  on Shopify

Riya and Saumya were amazing! They both helped me get my funnels exactly how I wanted them! Thank you so much, ladies! You're awesome!

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