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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,395)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

JL3D-Shop

Jul 21, 2024  on Shopify

Great support and help from Riya but the onboarding setup still say it is not setup even that it is.

Future Past Clothing

Jul 21, 2024  on Shopify

I can't rate the product yet as I needed help to set the app up, but the support from Riya has been amazing and the support is 5 star, and I'm hoping to see results soon.

The Species Collection

Jul 21, 2024  on Shopify

Great service from Riya!!!! Helped by getting the issue resolved and did a kind gesture of helping to set up my store’s reconvert funnel in the future!

Bootcamp

Jul 21, 2024  on Shopify

There are two things I like about apps: 1. Fast support 2. Easy navigation These guys have it both! Also, I want to give a quick shoutout to Alex for his incredible support and patience!

The Legacy Dream Luxury Company

Jul 19, 2024  on Shopify

The Reconvert team has helped me numerous times with my funnels and it has amounted to increased revenue!!! They team is always available to help 24/7. Add ReConvert today, you won't be sorry!

Jigtel Store

Jul 19, 2024  on Shopify

The support was amazing, and the entire process was smooth. I’m very pleased with my purchase and the thoughtful recommendations. Ash’s incredibly helpful in guiding me through the process.

Sanbe Beauty, LLC

Jul 18, 2024  on Shopify

Wow the new featured are great, I was looking at a bundle app but couldn't find exactly what I needed. Then I updated my ReCovert app and it had all amazing features. I am super happy with this app. Great customer service as well

refaceacademy

Jul 18, 2024  on Shopify

Alex from support was super helpful and fast helped to resolve an issue I was having in the store. Thank you

Sent-Oud

Jul 18, 2024  on Shopify

très bonne application, configuration simple et rapide et merci Alex pour ton aide précieuse et tes conseils. Tu as su même anticiper et me faire des propositions pertinentes. Je recommande vivement

WINKIΞZ

Jul 17, 2024  on Shopify

We highly recommend ReConvert to any Shopify store owner looking to maximize sales and enhance the shopping experience for their customers. Saumya is really helpful!

GamerNostalgia

Jul 17, 2024  on Shopify

Appreciate the app as well as the support. Thank you Shafta for solving my late-night issue smoothly!

Printique

Jul 16, 2024  on Shopify

I am beyond furious with this app and its shady business practices. They charged me a whopping $440, which is nearly half of what I made in sales through their app – a mere $900. This is outright robbery, and to make matters worse, they didn’t even bother to provide any details or justification for this outrageous charge. The worst part is, the support team made this entire experience a nightmare. Their complete lack of communication, unhelpful responses, and eventual radio silence left me stranded with no one to turn to for help. This is, hands down, the worst support I have ever encountered from any app or service.

Loc Divinity

Jul 16, 2024  on Shopify

Shafta worked with me every step f the way to make sure my flows were in order and created correctly in order for me to get the best results with the App. I also received screenshots to show exactly what was being done. Thank you again!

PioneerProjector

Jul 16, 2024  on Shopify

Great App , Great Support Team especially from Riya and Anastasia. Would Recommend this App to Everyone.

Luxe Lounge Melbourne

Jul 16, 2024  on Shopify

Thanks again to ReConvert for the fast and good support. This time Riya helped me out. Thanks guys. Always fast and on point! :-)

Refine Goods

Jul 15, 2024  on Shopify

Shafta has really helped me in terms of questions that i had and helped me to revert back to old version since my mentor was following that

Auraleus

Jul 15, 2024  on Shopify

Shafta was able to solve all my problems rapidly and with ease. She was very supportive and understood my questions. She put me at ease and solved my confusion. My store is now running the way I want it thanks to Shafta!

Mein Shop

Jul 14, 2024  on Shopify

I just started building the first flows in the app, and I can say there is a lot of room for improvement. when it comes to highlights, it would be amazing customer support as Saumya is a huge help for me during onboarding to the app! She is not there just to answer on all of my questions and assist me during work, but also proactively checking on a process

Onekid

Jul 14, 2024  on Shopify

Alex was very good at helping me with questions I had about the app. He sent me some loom to help me with the set up and was very knowledgeable. Thank you very much Alex

TTLIFE OXYGEN CONCENTRATOR

Jul 14, 2024  on Shopify

Thanks to customer service Saumya for providing the help I needed. Not only did he reply to my message promptly, but he also solved the problem effectively. I hope the upgraded function will have more features, including birthday, countdown, font color adjustment, etc. Thank you so much.

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