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Customer reviews: Klaviyo: Email Marketing & SMS

Develop by Klaviyo
<h3>What Merchants Think</h3> <p>The app "Klaviyo: Email Marketing &amp; SMS" receives generally positive feedback from merchants who appreciate its robust features, ease of use, and significant impact on business revenue. Many users report increased sales and customer engagement as key benefits. However, recent changes in pricing policies have caused dissatisfaction among some long-term users.</p> <h3>Key Strengths</h3> <ul> <li>Intuitive user interface and ease of use</li> <li>Powerful automation and segmentation tools</li> <li>Comprehensive analytics and insights</li> <li>Rich integration with platforms like Shopify</li> <li>Responsive customer service and support</li> <li>Educational resources including tutorials and webinars</li> </ul> <h3>Common Concerns</h3> <ul> <li>Price increases and changes in pricing model</li> <li>Billing issues and perceived inflexibility</li> <li>Limited support for users on the free plan</li> <li>Complexity in feature setup for new users</li> <li>Problems with customer service response times</li> </ul> <h3>Final Thoughts</h3> <p>Klaviyo remains a compelling option for businesses looking to enhance their email and SMS marketing strategies, thanks to its dynamic tools and positive impact on sales performance. While most users appreciate its features and support, concerns over recent pricing adjustments might drive some to seek alternative solutions. Overall, Klaviyo is highly recommended for merchants committed to leveraging email marketing for growth.</p>

Reviews (3,359)

Overall rating
4.6

What Merchants Think

The app "Klaviyo: Email Marketing & SMS" receives generally positive feedback from merchants who appreciate its robust features, ease of use, and significant impact on business revenue. Many users report increased sales and customer engagement as key benefits. However, recent changes in pricing policies have caused dissatisfaction among some long-term users.

Key Strengths

  • Intuitive user interface and ease of use
  • Powerful automation and segmentation tools
  • Comprehensive analytics and insights
  • Rich integration with platforms like Shopify
  • Responsive customer service and support
  • Educational resources including tutorials and webinars

Common Concerns

  • Price increases and changes in pricing model
  • Billing issues and perceived inflexibility
  • Limited support for users on the free plan
  • Complexity in feature setup for new users
  • Problems with customer service response times

Final Thoughts

Klaviyo remains a compelling option for businesses looking to enhance their email and SMS marketing strategies, thanks to its dynamic tools and positive impact on sales performance. While most users appreciate its features and support, concerns over recent pricing adjustments might drive some to seek alternative solutions. Overall, Klaviyo is highly recommended for merchants committed to leveraging email marketing for growth.

THE GAME

Oct 14, 2024  on Shopify

Great integration with our Shopify store and allows us to communicate effectively with our database on a regular basis.

JOHI

Oct 14, 2024  on Shopify

As a small business, the Klaviyo tools from email marketing to reviews management have been extremely helpful. Smooth integration and responsive customer support.

Lauren Wongi

Oct 13, 2024  on Shopify

The customer support team is absolutely wonderful—they go above and beyond to help with everything I need. From integration through support, easy set up and use. Highly recommend.

masteroutdoorcooks

Oct 12, 2024  on Shopify

Klaviyo is a great app with the needed features for effective email marketing to support the business. A robust app I would recommend.

underbros

Oct 12, 2024  on Shopify

They have very fast customer representatives and solve the problem instantly, I definitely recommend them.

Owl Woods Candle Co.

Oct 11, 2024  on Shopify

Integration was simple and email marketing plus SMS functionality is essential. Very satisfied with this app for my Shopify customer campaigns.

Fleurdefoi

Oct 11, 2024  on Shopify

I had the pleasure of exchanging with Daniele, and I couldn’t be more satisfied with the support I received. She was sweet and helped me resolve my issue quickly. Daniele made the whole process feel smooth and stress-free, and her friendly demeanor made me feel supported throughout. I highly recommend her for anyone needing assistance! Overall, the platform is easy to use, and the automation features have really streamlined my email marketing efforts. I especially appreciate the ability to create personalized flows for new subscribers, like the welcome discount for my newsletter. The support team has also been super helpful and responsive, making the setup process smooth. Highly recommend Klaviyo for any Shopify store owners looking to boost their email marketing game!

Uneven

Oct 09, 2024  on Shopify

the 24/7 chat support is amazing ! whatever you want to do, you'll be able to get support along the way

Goodwood Audio

Oct 09, 2024  on Shopify

so far so good! Customer service is amazing as well whenever I've been stuck! Moved from Mailchimp and haven't looked back.

CARDIACS Sports & Memorabilia

Oct 08, 2024  on Shopify

This can be a complex app to use but they provide free videos to help you along. I love that they offer classes throughout the year to sharpen your skills. I took one several weeks ago on something I've used for a while. I learned features I've never explored before and have implemented them into my weekly email campaigns! Love this app & highly recommend.

KIND2

Oct 08, 2024  on Shopify

Easy to use, would be lost without it. Enables us to create good looking emails for campaigns, manage our flows and database easily.

Stickers4

Oct 08, 2024  on Shopify

Knocks Mailchimp clean out of the water. Easy to use and effective integration with Shopify. First class support. What more could you want?

Olivia Bennett

Oct 08, 2024  on Shopify

Danielle M was fantastic at helping today with a few questions I had about our flows.The customer support team is absolutely wonderful—they go above and beyond to help with everything I need. Highly recommended!

SDIVADesigns

Oct 08, 2024  on Shopify

My revenue is increasing every day. Wish I had done this much sooner. I resisted Klaviyo for quite a while, but I'm so happy with it now that I took the time to learn how to use it.

BrewBix

Oct 07, 2024  on Shopify

Fun and professional tool to use to keep in touch with your customers and to expose you to new customers.

Tan Frenzy

Oct 06, 2024  on Shopify

This app is really well done and the support is phenomenal. I'm a beginner when it comes to everything email marketing and I've been able to place all my automation emails and email campaigns. It has taken some time, but I can't say enough about the support that is given with real people, any time of the day. I recommend 100%

Klova

Oct 06, 2024  on Shopify

I cannot recommend Klaviyo enough, it is simply a fantastic tool for email marketing needs. Their support is top notch, very knowledgeable and efficient.

KIERIN

Oct 04, 2024  on Shopify

Sell your soul to this application. Yes, it has functionality and integration; BUT once you are on the system they own you. The design it so that it's almost impossible to unsubscribe. You can downgrade and they will automatically upgrade you, charge you, fees all the time without your permission. But they will never downgrade you, refund fees, unused. Most importantly-- support won't help. They say it's a "self-service" platform so when it comes to just asking support to cancel your account. They won't. They send you down a rabbit hole, 10 clicks deep into pages, to find the one way you can cancel the plan. I'm a prisoner. Having set up my flows in the system, which they don't give you any option to export, unhooking will be very labor intensive. I regret, 1,000%, my decision to partner with this application. More importantly- support will not make CORRECTIONS to erroneous billing without double billing you! It's a total SCAM. I think this is CLASS ACTION LAWSUIT worthy... someone needs to shut these people down. They are stealing.

Sandi Toes

Oct 03, 2024  on Shopify

We've only just joined Klaviyo and have had instant success makes the process of email sales sooo much easier Thank you all from sanditoes.com.au

Racines boréales

Oct 03, 2024  on Shopify

Klaviyo s'intègre parfaitement à Shopify et permet vraiment un contrôle inégalé sur le marketing par courriel.

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