Taranker.Com Logo
Klaviyo: Email Marketing & SMS logo

Customer reviews: Klaviyo: Email Marketing & SMS

Develop by Shopify

Klaviyo is a powerful email marketing app designed to help Shopify store owners automate campaigns, segment audiences, and drive sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,563)

Overall rating
4.6

What Merchants Think

The app "Klaviyo: Email Marketing & SMS" receives generally positive feedback from merchants who appreciate its robust features, ease of use, and significant impact on business revenue. Many users report increased sales and customer engagement as key benefits. However, recent changes in pricing policies have caused dissatisfaction among some long-term users.

Key Strengths

  • Intuitive user interface and ease of use
  • Powerful automation and segmentation tools
  • Comprehensive analytics and insights
  • Rich integration with platforms like Shopify
  • Responsive customer service and support
  • Educational resources including tutorials and webinars

Common Concerns

  • Price increases and changes in pricing model
  • Billing issues and perceived inflexibility
  • Limited support for users on the free plan
  • Complexity in feature setup for new users
  • Problems with customer service response times

Final Thoughts

Klaviyo remains a compelling option for businesses looking to enhance their email and SMS marketing strategies, thanks to its dynamic tools and positive impact on sales performance. While most users appreciate its features and support, concerns over recent pricing adjustments might drive some to seek alternative solutions. Overall, Klaviyo is highly recommended for merchants committed to leveraging email marketing for growth.

Nisolo

Dec 02, 2025  on Shopify

I've been using Klaviyo for the last 5 years or so at various brands and what I always say to people considering the platform is that the level of support offered by the Klaviyo team is next level. I've pretty much had to learn what I know by teaching myself from articles from the help center or hopping on a live chat with an agent and they are always so wonderful and willing to help troubleshoot problems or sanity check logic when building flows, segments, etc. if they can't help you in the moment, they are always so thorough and on it with the follow ups. They're the best!

Masters of Mystery

Nov 24, 2025  on Shopify

Lovely and easy website! The customer service team is absolutely incredible as well!

The CAHM Collective

Nov 20, 2025  on Shopify

No better app for email marketing

Iles Formula

Nov 20, 2025  on Shopify

Dreams Horizon Yachting

Nov 20, 2025  on Shopify

Best eMail & SMS Automation platform so far!

Recovery Strong

Nov 19, 2025  on Shopify

We love this app and use it for every one of our clients.

Mixology

Nov 19, 2025  on Shopify

Klaviyo has been awesome for Mixology. It’s super easy to use, the segmentation is spot-on, and it’s helped us send way more personalized emails. We’ve seen better engagement, better conversions, and it just fits right into our workflow. The analytics are clear, the automations are powerful, and it’s made our marketing feel way more organized. Highly recommend!

63 Industries

Nov 17, 2025  on Shopify

Klaviyo is an amazing app with everything you need to succeed and more.

Starbuy Australia

Nov 17, 2025  on Shopify

Brilliant at every level. Product + Support

Boody South Africa

Nov 13, 2025  on Shopify

Great platform to use and we have seen amazing results from using Klaviyo

Objective Golf - The Gimme String and The Greenie String

Nov 13, 2025  on Shopify

Best email ESP tool there is!

Gaia Filters

Nov 12, 2025  on Shopify

SYFA Shop

Nov 12, 2025  on Shopify

Their customer support team is great! You can get through to them by Live Chat pretty much instantly. Their CS/product teams are knowledgeable and spend time helping you through issues and queries. They've helped me out a lot in the past year!

iGulu

Nov 12, 2025  on Shopify

LOVE, my favorite email marketing program. They're the best and are constantly improving and optimizing.

Tomorrow In A Year

Nov 12, 2025  on Shopify

Great tool with fair pricing for small businesses. No notes - perfect choice for me!

Texas SuperFood

Oct 30, 2025  on Shopify

Klaviyo is great. Use it every day. Customer service is excellent too.

Sans Complexe Lingerie

Oct 29, 2025  on Shopify

DolyFy

Oct 27, 2025  on Shopify

top

Bullseye Glass Co.

Oct 27, 2025  on Shopify

TMC Pty Ltd

Oct 19, 2025  on Shopify

Great emailing platform for Shopify!

Scroll to Top