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Customer reviews: Klaviyo: Email Marketing & SMS

Develop by Klaviyo
<h3>What Merchants Think</h3> <p>The app "Klaviyo: Email Marketing &amp; SMS" receives generally positive feedback from merchants who appreciate its robust features, ease of use, and significant impact on business revenue. Many users report increased sales and customer engagement as key benefits. However, recent changes in pricing policies have caused dissatisfaction among some long-term users.</p> <h3>Key Strengths</h3> <ul> <li>Intuitive user interface and ease of use</li> <li>Powerful automation and segmentation tools</li> <li>Comprehensive analytics and insights</li> <li>Rich integration with platforms like Shopify</li> <li>Responsive customer service and support</li> <li>Educational resources including tutorials and webinars</li> </ul> <h3>Common Concerns</h3> <ul> <li>Price increases and changes in pricing model</li> <li>Billing issues and perceived inflexibility</li> <li>Limited support for users on the free plan</li> <li>Complexity in feature setup for new users</li> <li>Problems with customer service response times</li> </ul> <h3>Final Thoughts</h3> <p>Klaviyo remains a compelling option for businesses looking to enhance their email and SMS marketing strategies, thanks to its dynamic tools and positive impact on sales performance. While most users appreciate its features and support, concerns over recent pricing adjustments might drive some to seek alternative solutions. Overall, Klaviyo is highly recommended for merchants committed to leveraging email marketing for growth.</p>

Reviews (3,359)

Overall rating
4.6

What Merchants Think

The app "Klaviyo: Email Marketing & SMS" receives generally positive feedback from merchants who appreciate its robust features, ease of use, and significant impact on business revenue. Many users report increased sales and customer engagement as key benefits. However, recent changes in pricing policies have caused dissatisfaction among some long-term users.

Key Strengths

  • Intuitive user interface and ease of use
  • Powerful automation and segmentation tools
  • Comprehensive analytics and insights
  • Rich integration with platforms like Shopify
  • Responsive customer service and support
  • Educational resources including tutorials and webinars

Common Concerns

  • Price increases and changes in pricing model
  • Billing issues and perceived inflexibility
  • Limited support for users on the free plan
  • Complexity in feature setup for new users
  • Problems with customer service response times

Final Thoughts

Klaviyo remains a compelling option for businesses looking to enhance their email and SMS marketing strategies, thanks to its dynamic tools and positive impact on sales performance. While most users appreciate its features and support, concerns over recent pricing adjustments might drive some to seek alternative solutions. Overall, Klaviyo is highly recommended for merchants committed to leveraging email marketing for growth.

Vajracrafts

Nov 26, 2024  on Shopify

I used Klaviyo which is very simple and easy to setup. Creating email is very simple to compare than other email marketing platforms.

BACKTURE ORGANICS

Nov 25, 2024  on Shopify

Sin duda la mejor app y plataforma de Email Marketing para todo ecommerce. Sus posibilidades son casi infinitas, muy fácil de utilizar e intuitiva. Su atención al cliente es excelente, rápida y eficiente. Permite automatizar todo lo que te imagines y más, ahorrando tiempo y generando € en piloto automático. ¡La recomiendo al 100%!

FORM

Nov 24, 2024  on Shopify

The platform is versatile, the support is excellent and ultimately everything does what it says in the tin.

Trendsplant

Nov 23, 2024  on Shopify

Klaviyo dispone de una gran cantidad de recursos para tener la cuenta optimizada, desde las integraciones hasta el equipo de Klaviyo Support.

Cocodrip - Tårta & Baktillbehör

Nov 21, 2024  on Shopify

Sämta appen jag har varit med om, har gett dom två chanser för jag ville verkligen få detta att fungera men det går bara inte. ingen support, ingen live chat, inget telefonnummer. Du vet inte hur mycket du ska betala tills du får en faktura på tusentals kronor. Hela systemet är gammalt och svårt och avancerat att använda. Jag recommender inte denna överdrivet dyra app med ingen support bakom tyvärr.

STARDUST GOODIES

Nov 20, 2024  on Shopify

Genial! app súper útil y el servicio tec me ayudaró por mail a configurarla justo como yo necesitaba

HSCPH

Nov 20, 2024  on Shopify

I’m new to Klaviyo, so I can’t say much about the system yet. What I can say is that I just had a 10/10 experience with their live chat support, thanks to Monika J. I had issues with our Shopify sync and email list, and Monika was incredibly patient and thorough. She not only resolved my issues but also provided additional recommendations, articles, and links to help me improve the integration between Shopify and Klaviyo. This level of customer service makes me confident in staying as a Klaviyo customer. Thank you, Monika J.—she deserves a pay rise, Klaviyo!

Become ™

Nov 19, 2024  on Shopify

We don't use SMS so based on my experience with Klaviyo as an EMS it is the best one out there in terms of functionality and accessibility. If you can't do what you want with Klaviyo then you can always use Integrations to add to the functionality. And if you need more functionality than that then you need to write custom software for your bespoke needs.

Ever Ascending Tribe

Nov 19, 2024  on Shopify

The Klaviyo customer chat support is top tier! I have worked with several support reps and they’ve all been so helpful!

Daily Orders

Nov 17, 2024  on Shopify

Great customer service, especially when I'm in a pickle and can't understand how things work properly :) The system is great, but there are a few things that need tweaking like being able to open a profile in a list, and then hit the back button. You should be able to go back to the list you were in, not go to all profiles.

Simple Country Living Shop

Nov 17, 2024  on Shopify

Highly recommend Integrates seamless with Shopify. Is easy to use and navigate makes it essy to set up all automations you need.

Sally's Blooming Bags

Nov 15, 2024  on Shopify

Easy to use. My only comment is it would be nice if you could update a campaign after you have scheduled it. Otherwise, I enjoy using the app.

charleymarshbooks.com

Nov 15, 2024  on Shopify

The support for Klaviyo is outstanding. All the app can do can be overwhelming at first, especially for a newbie, but my questions and cries for help were answered in a timely manner with grace and humor. I can't praise the Klaviyo team enough - they are simply awesome. The app itself has so much power, I can't wait until I'm far enough along in direct sales to dig into all it can do and truly put it to work. It's easy to use and intuitive, built for the end users. i would recommend this app to anyone going the direct sales route.

Wool and Crafts

Nov 14, 2024  on Shopify

Seamless integration with shopify and I'm loving the amount of information I get on customers habits around the marketing I have sent out.

Nutricals Men's Wellness

Nov 13, 2024  on Shopify

an App that is constantly evolving with technology. Very easy to use, however it is a bit expensive, but its well worth it.

PUT ON LOVE + MARKET

Nov 13, 2024  on Shopify

I love that the app is easy to use for beginners and how it's versatile. However, it took me a long time for me to finally get help from the support for the error that kept happening on my free plan. I couldn't get through the sales (phone and email) and support service because my free 60-day support access had ended. Although I had installed it more than 60 days prior, I only started using the actual app from 2 weeks ago. Ended up speaking with Shopify support to have them contact me.

Healus Health

Nov 12, 2024  on Shopify

Once you get it set up it's fantastic. If you're setting up your email marketing for the FIRST time, it will be much easier for you. If your technical experience is more limited and/or you're migrating from another ESP (mailchimp, etc.) just be forewarned, that things are NOT as plug-and-play as the Klaviyo sales people would like you to believe. PROS: There is extensive klaviyo documentation on everything (but it's also a bit overwhelming). Once you're on a paid plan you have 24/7 chat support which has mostly been really helpful. There's an app/integration for almost everything - from reviews to rewards, etc. We were able to drop a couple of our paid apps and put those funds towards klaviyo which was great. On the surface, the Email builder looks a lot like Mailchimp's, so I didn't expect to be too impressed. HOWEVER, it actually works SO. MUCH. BETTER. It really shines when it comes to customizing between desktop and mobile emails. (huzzah!) CONS: If you (or your client) hasn't been SUPER organized about their email automations (flows), tags, etc., it can be a lot of work to organize all that in preparation to migrate. Also, I don't think the onboarding instructions are a great as they could be. They try and get you all synced and integrated right away, but that can lead to missteps. There are also quite a few technical steps to go through. While they try and make it as painless as possible, if you're new to this or thinking you're gonna get it all done in a day, you may find yourself a bit overwhelmed. FINAL WORDS / PSA: 1) DO NOT SYNC YOUR CURRENT ESP (mailchimp, etc) with Klaviyo until AFTER you've done your list hygeine!! Lol - 2) Unless you have a simple list and minimal flows, don't expect to get this all done in a day. Give yourself time and grace, especially if this isn't your wheelhouse. I've worked in at least a dozen ESP's over the past decade and I found this to be more of a challenge than I expected. That said, i'm SO GLAD we've made the move!

idyl

Nov 07, 2024  on Shopify

Such a strong product and user experience! Extremely smooth and streamlined, great customer service and overall great experience overall .

SUUJA

Nov 07, 2024  on Shopify

i just started using it for my beauty and skincare online store, and everything is easy and customizable, love it

Dogsnug

Nov 05, 2024  on Shopify

Powerful. It's a steeper learning curve, but has great tutorials and it's totally worth the effort :)

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