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Customer reviews: Klaviyo: Email Marketing & SMS

Develop by Klaviyo

Klaviyo is a powerful email marketing app designed to help Shopify store owners automate campaigns, segment audiences, and drive sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,470)

Overall rating
4.7

What Merchants Think

The app "Klaviyo: Email Marketing & SMS" receives generally positive feedback from merchants who appreciate its robust features, ease of use, and significant impact on business revenue. Many users report increased sales and customer engagement as key benefits. However, recent changes in pricing policies have caused dissatisfaction among some long-term users.

Key Strengths

  • Intuitive user interface and ease of use
  • Powerful automation and segmentation tools
  • Comprehensive analytics and insights
  • Rich integration with platforms like Shopify
  • Responsive customer service and support
  • Educational resources including tutorials and webinars

Common Concerns

  • Price increases and changes in pricing model
  • Billing issues and perceived inflexibility
  • Limited support for users on the free plan
  • Complexity in feature setup for new users
  • Problems with customer service response times

Final Thoughts

Klaviyo remains a compelling option for businesses looking to enhance their email and SMS marketing strategies, thanks to its dynamic tools and positive impact on sales performance. While most users appreciate its features and support, concerns over recent pricing adjustments might drive some to seek alternative solutions. Overall, Klaviyo is highly recommended for merchants committed to leveraging email marketing for growth.

steady + flight

Jun 11, 2024  on Shopify

Love the functionality of this platform! Has made it so much easier to target different sections of my list!

Al Shams Abayas

Jun 11, 2024  on Shopify

Hands down the best email marketing platform out there. We have seen a big uptick in our revenue from using Klaviyo. From the robust functionality and integrations to the customer support, this app is the best in class.

zoey.dk

Jun 11, 2024  on Shopify

I recently had the pleasure of interacting with Klaviyo's support team, and I must say their service is exceptional. The team was incredibly responsive, knowledgeable, and patient in addressing our issues. Their clear guidance and prompt follow-ups ensured we resolved the problems quickly. Klaviyo's support team truly goes above and beyond to assist their customers. Highly recommend!

OLEU

Jun 10, 2024  on Shopify

Conversion sky-rocketed and digital service levels improved immediately. Highest converting tool in the portfolio - great product!

NatureWise

Jun 10, 2024  on Shopify

Best email marketing platform in the game. Nothing else compares to klaviyo if you are trying to scale your business and grow sales. Their support is wonderful.

Venture Heat

Jun 09, 2024  on Shopify

I have been using Klaviyo for about 2 years now and I can't express how much I have enjoyed using their platform. It's a super powerful tool that lets you customize your customer's journey and they have everything you could possibly need. There are so many automations you can build and their customer service is a 10/10, I love their chat support feature.

Endor Technologies

Jun 09, 2024  on Shopify

Simply the best option when it comes to email marketing. Always evolving and improving the user experience.

Shezza

Jun 08, 2024  on Shopify

Probably the most user friendly esp there is. if you are an ecom brand owner, and not utilizing emails, consider Klaviyo. has free resources to get you started and the aftersales support is superb.

ALPHA BOOK BOYFRIENDS

Jun 08, 2024  on Shopify

It has helped increase revenue and acquire more customers! I just upped my monthly allotment because it has allowed me to afford the larger plan! Definitely recommend Klaviyo!

Hula Daddy Kona Coffee

Jun 07, 2024  on Shopify

Klayvio is much more robust than my previouis mail aspp. The fact that it syncs wiht shopify make it a great addition

Harmony Goddess

Jun 07, 2024  on Shopify

Integrates seamlessly with my Shopify store. I love the flows, it lets me build trust with my audience on autopilot. Plus they have lots of training and resources to make the most of my email list.

housecook.ca

Jun 06, 2024  on Shopify

It was working fine until I tried downgrading my account and it got deleted. I want to recover my account but the customer support is SOOO difficult to reach! They never pick up their phone. On emails, they are cold and not helpful at all!! Its frustrating and I am regretting relying on Klaviyo to begin with!

Insatiable Turtles

Jun 06, 2024  on Shopify

I've enjoyed using Klaviyo. I have seen growth in our sales using it. They also do weekly classes about using their platform which has been very helpful.

le gramme

Jun 06, 2024  on Shopify

Outils très complet et à recommander pour les utilisateurs de shopify : - de (très) nombreuses fonctionnalités - connexions et synchronisations possible avec un grand nombre d'app/outils - support toujours au top

Wheat.eu

Jun 05, 2024  on Shopify

Great tool, excellent customer support. A lot of technical things to learn before you can effectively use it for the best results. But it seems there is a solution to almost every issue that occurs. Email deliverability is especially tricky, but there a many great tools provided by Klaviyo.

Olive & Piper

Jun 05, 2024  on Shopify

The support I received from Miranda was wonderful! She went above and beyond in providing both education on site setup and also helping me find workarounds to get the outcome I was looking for. Would highly recommend reaching out to support with any questions!

Gregory Payette

Jun 05, 2024  on Shopify

I left Klaviyo after a month or so about a year ago for no reason other than I already had a bunch of subscribers with another service. But I recently smartened up and went back to Klaviyo. The support alone blows most away, but the entire system is so powerful. I now realize it's foolish running a business through Shopify without it.

Aroma Truffle

Jun 05, 2024  on Shopify

The best email marketing software and their customer support are so helpful. All my issues were resolved in less than 24 hours

Moment

Jun 04, 2024  on Shopify

Klaviyo is by far the best platform to connect with our customer's directly. The support is A+ and always there to help

IFL Watches

Jun 04, 2024  on Shopify

We've been using Klaviyo for our multistore setup on Shopify, and it has been an exceptional experience. The integration is seamless, making it easy to manage across multiple stores. One of the standout features is the ability to clone campaigns, flows, and templates between stores, which significantly streamlines our processes. Klaviyo is continuously implementing new features and improvements, making the platform better all the time. Their support has always been top-notch, going the extra mile to help us whenever we need assistance. I highly recommend Klaviyo for anyone looking to enhance their marketing efforts.

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