Taranker.Com Logo
Klaviyo: Email Marketing & SMS logo

Customer reviews: Klaviyo: Email Marketing & SMS

Develop by Klaviyo

Reviews (3,383)

Overall rating
4.6

What Merchants Think

The app "Klaviyo: Email Marketing & SMS" receives generally positive feedback from merchants who appreciate its robust features, ease of use, and significant impact on business revenue. Many users report increased sales and customer engagement as key benefits. However, recent changes in pricing policies have caused dissatisfaction among some long-term users.

Key Strengths

  • Intuitive user interface and ease of use
  • Powerful automation and segmentation tools
  • Comprehensive analytics and insights
  • Rich integration with platforms like Shopify
  • Responsive customer service and support
  • Educational resources including tutorials and webinars

Common Concerns

  • Price increases and changes in pricing model
  • Billing issues and perceived inflexibility
  • Limited support for users on the free plan
  • Complexity in feature setup for new users
  • Problems with customer service response times

Final Thoughts

Klaviyo remains a compelling option for businesses looking to enhance their email and SMS marketing strategies, thanks to its dynamic tools and positive impact on sales performance. While most users appreciate its features and support, concerns over recent pricing adjustments might drive some to seek alternative solutions. Overall, Klaviyo is highly recommended for merchants committed to leveraging email marketing for growth.

Hula Daddy Kona Coffee

Jun 07, 2024  on Shopify

Klayvio is much more robust than my previouis mail aspp. The fact that it syncs wiht shopify make it a great addition

Harmony Goddess

Jun 07, 2024  on Shopify

Integrates seamlessly with my Shopify store. I love the flows, it lets me build trust with my audience on autopilot. Plus they have lots of training and resources to make the most of my email list.

housecook.ca

Jun 06, 2024  on Shopify

It was working fine until I tried downgrading my account and it got deleted. I want to recover my account but the customer support is SOOO difficult to reach! They never pick up their phone. On emails, they are cold and not helpful at all!! Its frustrating and I am regretting relying on Klaviyo to begin with!

Insatiable Turtles

Jun 06, 2024  on Shopify

I've enjoyed using Klaviyo. I have seen growth in our sales using it. They also do weekly classes about using their platform which has been very helpful.

le gramme

Jun 06, 2024  on Shopify

Outils très complet et à recommander pour les utilisateurs de shopify : - de (très) nombreuses fonctionnalités - connexions et synchronisations possible avec un grand nombre d'app/outils - support toujours au top

Wheat.eu

Jun 05, 2024  on Shopify

Great tool, excellent customer support. A lot of technical things to learn before you can effectively use it for the best results. But it seems there is a solution to almost every issue that occurs. Email deliverability is especially tricky, but there a many great tools provided by Klaviyo.

Olive & Piper

Jun 05, 2024  on Shopify

The support I received from Miranda was wonderful! She went above and beyond in providing both education on site setup and also helping me find workarounds to get the outcome I was looking for. Would highly recommend reaching out to support with any questions!

Gregory Payette

Jun 05, 2024  on Shopify

I left Klaviyo after a month or so about a year ago for no reason other than I already had a bunch of subscribers with another service. But I recently smartened up and went back to Klaviyo. The support alone blows most away, but the entire system is so powerful. I now realize it's foolish running a business through Shopify without it.

Aroma Truffle

Jun 05, 2024  on Shopify

The best email marketing software and their customer support are so helpful. All my issues were resolved in less than 24 hours

Moment

Jun 04, 2024  on Shopify

Klaviyo is by far the best platform to connect with our customer's directly. The support is A+ and always there to help

IFL Watches

Jun 04, 2024  on Shopify

We've been using Klaviyo for our multistore setup on Shopify, and it has been an exceptional experience. The integration is seamless, making it easy to manage across multiple stores. One of the standout features is the ability to clone campaigns, flows, and templates between stores, which significantly streamlines our processes. Klaviyo is continuously implementing new features and improvements, making the platform better all the time. Their support has always been top-notch, going the extra mile to help us whenever we need assistance. I highly recommend Klaviyo for anyone looking to enhance their marketing efforts.

Beyond Retro

Jun 04, 2024  on Shopify

Such an incredibly helpful care desk. Marta was so accommodating in helping getting some technical flows sorted, holding my hand throughout the process to a successful resolution. Amazing!

Roses Florist

Jun 03, 2024  on Shopify

This app has been amazing - the way everything is so customisable and you can do so much with your existing subscribers list is so helpful. The online support is amazing and so fast with getting on the online chat to assist. The forums are also helpful along with the step by step guides. Cannot recommend this app more!

Chew Chief

Jun 03, 2024  on Shopify

Highly Recommend. I have seen other email marketing apps in use and have personal experience with them, and Klaviyo is definitely the best by far. Aweber, Mailchimp, and Constant Contact do not have all the great features and ease of use like Klaviyo does.

aos skincare

Jun 03, 2024  on Shopify

We love this app. While creating Complex automated flows, it’s not very intuitive, They are very responsive and helpful.

Mous UK

Jun 03, 2024  on Shopify

Great platform to use, super simple and incredible customer service ready to help out whenever you need it. Elizabeth W answered all my questions incredibly quickly and with lots of helpful tips and links to articles to learn more.

Madpax

Jun 02, 2024  on Shopify

This is the best email marketing system hands down. The great integration with Shopify is the icing on the cake. Not only is the tech superior but their support team is SIMPLY THE BEST! I can always reach them, ask questions and get resources. Email marketing is a beast but Klavyio makes it easy to get started and all the support you need to realized success.

Calamityware®

Jun 02, 2024  on Shopify

Clare S was amazing. She provided us with custom loom videos explaining our issue and another with a workaround with clear instructions. She also helped me submit product feedback to hopefully help improve the prodblem in the future for us and others. she was great.

PlayBetter

Jun 02, 2024  on Shopify

Klaviyo is an absolute essential marketing tool if your business even has a modicum of complexity to the types of communications you send out. The flows are infinitely custom + the analytics are top-notch. They are without peers in the industry.

Intertwined: Handmade for Good

May 31, 2024  on Shopify

With Klaviyo, I get the job done! It's very intuitive and provides a lot of helpful information. Integration with Shopify has been excellent.

Scroll to Top