Taranker.Com Logo
Klaviyo: Email Marketing & SMS logo

Customer reviews: Klaviyo: Email Marketing & SMS

Develop by Klaviyo

Reviews (3,367)

Overall rating
4.6

What Merchants Think

The app "Klaviyo: Email Marketing & SMS" receives generally positive feedback from merchants who appreciate its robust features, ease of use, and significant impact on business revenue. Many users report increased sales and customer engagement as key benefits. However, recent changes in pricing policies have caused dissatisfaction among some long-term users.

Key Strengths

  • Intuitive user interface and ease of use
  • Powerful automation and segmentation tools
  • Comprehensive analytics and insights
  • Rich integration with platforms like Shopify
  • Responsive customer service and support
  • Educational resources including tutorials and webinars

Common Concerns

  • Price increases and changes in pricing model
  • Billing issues and perceived inflexibility
  • Limited support for users on the free plan
  • Complexity in feature setup for new users
  • Problems with customer service response times

Final Thoughts

Klaviyo remains a compelling option for businesses looking to enhance their email and SMS marketing strategies, thanks to its dynamic tools and positive impact on sales performance. While most users appreciate its features and support, concerns over recent pricing adjustments might drive some to seek alternative solutions. Overall, Klaviyo is highly recommended for merchants committed to leveraging email marketing for growth.

Locks of Liz Haircare

Jun 28, 2024  on Shopify

Love the ease and compatibility of Klayvio with my Shopify store. I've been able to run my email marketing as a solopreneur and understand the analytics. If I could change one thing it would be an easier way to sort through uploaded photos, and how do we delete old photos we no longer want in the library? Otherwise, loving what it's doing for my business.

Blue Banana Brand

Jun 27, 2024  on Shopify

El mejor software the Marketing & SMS para trabajar con Shopify. Atención al cliente de diez. Impecable.

Mirelle

Jun 27, 2024  on Shopify

I've had a fantastic experience with Klaviyo for my email and SMS marketing needs. The platform is incredibly user-friendly, and the automation features have significantly boosted my marketing efficiency. I love the detailed analytics and the ability to personalize campaigns effortlessly. The customer support team is always responsive and helpful. I highly recommend Klaviyo to anyone looking to elevate their marketing strategy!

Heracles Wellness

Jun 26, 2024  on Shopify

I am new to Klavyio and Janelle helped my out very quickly getting my abandoned cart tracking set up with screen shots and everything. Great Service.

VINTAGEARTREPRINTS.COM

Jun 24, 2024  on Shopify

Klaviyo support is wonderful !!! I have a Shopify store for more than 10 years, I never has such an incredible Support from any other App or Company related to Shopify. Keith, Najah, Michaela, Paola and more... Everybody at Klaviyo support is very patient and and ready to help, replying to any question or concern right away !!! Thank you Klaviyo for your incredible SUPPORT !!! Sylvie VintageArtReprints.com

Bridges Canada

Jun 23, 2024  on Shopify

Easy migration with a lot of support. We can do so much more with our integration in shopify than what we could do with Constant contact or mailchimp.

Sperry Honey

Jun 23, 2024  on Shopify

Long-time user of Klaviyo. It's simply the best email marketing tool out there for Shopify stores. Once you've learned the ins and outs, it's as powerful as everyone says it is.

PF Wonder Salve

Jun 22, 2024  on Shopify

My email photos are broken, and the emails look like a joke on the free plan. You get what you pay for. When I tried to upgrade, the least expensive plan I can purchase is $350 a month!!! What a joke. First of all, my niche does not do well with email marketing; I need minimal emails, but I need to them to be professional. Klaviyo emails ruin my credibility. Can't get any customer service because I refuse to pay $350!

Homepeel

Jun 21, 2024  on Shopify

Klaviyo is not providing good support in V1/V2 API migrations. This update is creating problem for us.

The Eczema Company

Jun 19, 2024  on Shopify

I've been using Klaviyo for many years after switching from MailChimp which we quickly grew out of. The tool is very advanced and there isn't much you can't do. Some features can be a bit confusing but overall, the features are amazing and with a bit of help from support, I am am confident anything can be done with this email app.

PP-Berlin

Jun 19, 2024  on Shopify

Perfect Upgrade for e-mail marketing and clv. Easy to setup and very innovative, recommend this, if you want less work and more income

Cosmic Dream

Jun 18, 2024  on Shopify

Customer service in Klaviyo has been fantastic. I worked with Amanda and Janelle for issues with my websites and they have been very patient, thorough and made instructions very easy to follow. Would definitely recommend this App to any other businesses.

Scentational

Jun 18, 2024  on Shopify

Klaviyo just makes things so simple. For email campaigns and sign up forms, this is a very good app. User interface is very simple and feature rich. Loving it so far !!

Imperial Tile

Jun 18, 2024  on Shopify

This is basically the must have for increasing ROI and great customer service with campaigns that work.

Green Feathers

Jun 18, 2024  on Shopify

Klaviyo is just plain brilliant. It does exactly what it says it will do and doesn't make up numbers from thin air. I cannot recommend it enough.

Flower Power® Feminine Health

Jun 17, 2024  on Shopify

I am not interested in email marketing.. i hate it to be honest. But, Adam W was a great help to me with Klaviyo. Thanks a ton

Jesstful Digital

Jun 17, 2024  on Shopify

This app has been such a timesaver! All of the email flows that you can set up in advance to assure that your customer base feels heard and nurtured is amazing. I know it will help customers build trust with my brand.

Skeleton Optics

Jun 17, 2024  on Shopify

Klaviyo seems to be working fabulously despite my agency not using the email campaign feature! We are going to start today and see where it goes from here!

Wiley's Finest

Jun 17, 2024  on Shopify

We've been using Klaviyo for a couple of years and really enjoy the seamless integration with Shopify! This platform has really grown in their service offerings over the years, so our team is still trying to take advantage of all the features!

EdoÉlite

Jun 16, 2024  on Shopify

C'est le meilleur outil, qui nous permet de ramener les acheteurs en magasin, de les faire revenir et de les fidéliser par le biais de leur courrier électronique. EdoÉlite

Scroll to Top