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Customer reviews: Klaviyo: Email Marketing & SMS

Develop by Klaviyo

Klaviyo is a powerful email marketing app designed to help Shopify store owners automate campaigns, segment audiences, and drive sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,505)

Overall rating
4.7

What Merchants Think

The app "Klaviyo: Email Marketing & SMS" receives generally positive feedback from merchants who appreciate its robust features, ease of use, and significant impact on business revenue. Many users report increased sales and customer engagement as key benefits. However, recent changes in pricing policies have caused dissatisfaction among some long-term users.

Key Strengths

  • Intuitive user interface and ease of use
  • Powerful automation and segmentation tools
  • Comprehensive analytics and insights
  • Rich integration with platforms like Shopify
  • Responsive customer service and support
  • Educational resources including tutorials and webinars

Common Concerns

  • Price increases and changes in pricing model
  • Billing issues and perceived inflexibility
  • Limited support for users on the free plan
  • Complexity in feature setup for new users
  • Problems with customer service response times

Final Thoughts

Klaviyo remains a compelling option for businesses looking to enhance their email and SMS marketing strategies, thanks to its dynamic tools and positive impact on sales performance. While most users appreciate its features and support, concerns over recent pricing adjustments might drive some to seek alternative solutions. Overall, Klaviyo is highly recommended for merchants committed to leveraging email marketing for growth.

Imperial Tile

Jun 18, 2024  on Shopify

This is basically the must have for increasing ROI and great customer service with campaigns that work.

Green Feathers

Jun 18, 2024  on Shopify

Klaviyo is just plain brilliant. It does exactly what it says it will do and doesn't make up numbers from thin air. I cannot recommend it enough.

Flower Power® Feminine Health

Jun 17, 2024  on Shopify

I am not interested in email marketing.. i hate it to be honest. But, Adam W was a great help to me with Klaviyo. Thanks a ton

Jesstful Digital

Jun 17, 2024  on Shopify

This app has been such a timesaver! All of the email flows that you can set up in advance to assure that your customer base feels heard and nurtured is amazing. I know it will help customers build trust with my brand.

Skeleton Optics

Jun 17, 2024  on Shopify

Klaviyo seems to be working fabulously despite my agency not using the email campaign feature! We are going to start today and see where it goes from here!

Wiley's Finest

Jun 17, 2024  on Shopify

We've been using Klaviyo for a couple of years and really enjoy the seamless integration with Shopify! This platform has really grown in their service offerings over the years, so our team is still trying to take advantage of all the features!

EdoÉlite

Jun 16, 2024  on Shopify

C'est le meilleur outil, qui nous permet de ramener les acheteurs en magasin, de les faire revenir et de les fidéliser par le biais de leur courrier électronique. EdoÉlite

Hi-Lyfe

Jun 15, 2024  on Shopify

Think twice before using or even trying the app. They charge for unnecessary things as well as lack professionalism and communication. If you value your company and need solutions immediately choose an app that will be there for you when you need them instead of a company just out here to make a quick buck. They have many competitors with the same features who are not looking to be a problem but a solution for your business.

Cana Capri

Jun 15, 2024  on Shopify

We've been using Klaviyo for some time, and the customer support we received has been excellent. Thank you!

Maramalive™

Jun 14, 2024  on Shopify

I'm still learning, but I'm enjoying this very much. Recommend to others AAA+++ Very Good for newbies building their audience.

Trudy Rice Collection

Jun 13, 2024  on Shopify

Klaviyo is a super easy email marketing platform that links seamlessly with Shopify. Very happy with the professional layout.

Today's Patio

Jun 13, 2024  on Shopify

If you need any level of customer support, I'd recommend avoiding this platform. When the app works, it's good. However, I had a problem with their Flows - some of the conditional filters weren't behaving as expected - and opened a support ticket on 4/11/24. Today is 6/14/24 and all I have is repeated emails from their support teams after I ask them for updates saying "engineering is still working on it". Absolutely terrible support and there's no way to speak to anyone about the issue beyond chat and email.

ZIMA Dental UK

Jun 13, 2024  on Shopify

Great customer support! always answers my questions and no task is too big or small :) Thanks for the great support Meghan F!

Grip Clean

Jun 12, 2024  on Shopify

One those "large" companies that wont help you when you need it. Expensive to the max for this program also. If you are a "large" company also then maybe this app is for you. But for small biz - im going a cheaper route with an agent that can actually help me.

steady + flight

Jun 11, 2024  on Shopify

Love the functionality of this platform! Has made it so much easier to target different sections of my list!

Al Shams Abayas

Jun 11, 2024  on Shopify

Hands down the best email marketing platform out there. We have seen a big uptick in our revenue from using Klaviyo. From the robust functionality and integrations to the customer support, this app is the best in class.

zoey.dk

Jun 11, 2024  on Shopify

I recently had the pleasure of interacting with Klaviyo's support team, and I must say their service is exceptional. The team was incredibly responsive, knowledgeable, and patient in addressing our issues. Their clear guidance and prompt follow-ups ensured we resolved the problems quickly. Klaviyo's support team truly goes above and beyond to assist their customers. Highly recommend!

OLEU

Jun 10, 2024  on Shopify

Conversion sky-rocketed and digital service levels improved immediately. Highest converting tool in the portfolio - great product!

NatureWise

Jun 10, 2024  on Shopify

Best email marketing platform in the game. Nothing else compares to klaviyo if you are trying to scale your business and grow sales. Their support is wonderful.

Venture Heat

Jun 09, 2024  on Shopify

I have been using Klaviyo for about 2 years now and I can't express how much I have enjoyed using their platform. It's a super powerful tool that lets you customize your customer's journey and they have everything you could possibly need. There are so many automations you can build and their customer service is a 10/10, I love their chat support feature.

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