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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Cafféluxe Coffee

Dec 02, 2025  on Shopify

This app is really good. Besides the fact that you get such powerful discount options, the support I received from Anne was professional, efficient and top class. She helped me get to the bottom of all my issues with unprecedented speed and clarity. 10/10 would recommend.

ComfyCozy

Dec 02, 2025  on Shopify

Mina provided excellent support well out of scope to provide instant efficient design updates that we are incredibly satisfied from, thank you

Shop Flowerie

Nov 30, 2025  on Shopify

I had issues getting the free gift offer to work on my store, even though I followed all the prompts. However, I was able to chat live with support, even on a weekend at night, and Liam was super helpful. He stuck with the issue and was able to get my offer up and running before my deadline! While I wish the app fired correctly from the first go, it made all the difference to have easy access to such helpful support.

The Berry Tea Shop

Nov 30, 2025  on Shopify

A great app. So easy to set up and the support team are great. Excellent for adding Gift With Purchase offers to our store at Christmas.

KombiLife Australia

Nov 29, 2025  on Shopify

BOGOS is an excellent app. It is very powerful. We implemented within a limited timeframe before Black Friday. It behaved exactly as we had expected and was simple to implement... even the progress bar for the add to cart and checkout pages. Further, I have to commend the support - it was very very prompt, accurate and effective. Well done BOGOS team. Highly recommended.

PetsPals

Nov 29, 2025  on Shopify

Great application and very easy to use. Had a question about a small feature and got almost an instant reply from Mina. It was fixed within 5 minutes thus also their customer service is very good.

Olfactology

Nov 29, 2025  on Shopify

Delwyn was so helpful today! We have been using the free gift offers and with it being Black Friday, we experienced a slight glitch! Delwyn and her team helped me on the chat support and got everything back up and running for me as it should within a timely manner. Thanks again!

Scarnatti

Nov 28, 2025  on Shopify

We've just started us this Free Gift Bundle app and it has been absolutely good update. The features work smoothly, and it’s been a great addition to our store. What really sets this app apart, though, is the customer support. A huge thank you to Naomi and Raw for their help today. Super fast responses, quick implementation, and genuinely supportive throughout the process. I truly appreciate their dedication and professionalism. Highly recommended!

The Simplicist

Nov 28, 2025  on Shopify

Really happy with support. Faced couple of issues with some offers we wanted to formulate. Team was very patient and work diligently to resolve our queries and concerns. Thanks Austin. Thanks Team BOGOS

TinyTedd GmbH

Nov 28, 2025  on Shopify

AMAZING!!!! Austin helped me with all of my questions super quickly and now everything is working perfectly!

Knot and Spool

Nov 28, 2025  on Shopify

Fast and friendly! The service was so prompt, and everyone was incredibly kind. Absolutely impressed!

Sunchill

Nov 28, 2025  on Shopify

It's a fantastic way to add pop-up offers with many ways to customize. Very happy with the user-friendliness of the app settings and their live chat support is amazing, always quick to reply with actually helpful information. Unlike many other apps.

TSA Welding Supplies

Nov 28, 2025  on Shopify

This is a great app, so many options to encourage customers to buy more. I'm also very impressed with how easy it is to setup and use. The customer support is also exceptional, support chat was answered within a minute and they sorted our issue out straight away. Very happy!

XS-Stock.co.uk

Nov 28, 2025  on Shopify

Very good, fast and efficient response, fixed minor issue very quickly. Best support I have seen for a Shopify app.

Jeep Threads

Nov 28, 2025  on Shopify

Excellent Team behind this App. One of my best experiences on integrating a Shopify app over the last 10 years of working with Shopify.

LAMEL UA

Nov 27, 2025  on Shopify

I want to thank Austin for the quick and effective assistance with our BOGO setup. He stepped in, analyzed the issue clearly, and helped guide us through the right solution. Everything is running smoothly now — we truly appreciate it. Great support — thank you, Austin!

isense

Nov 27, 2025  on Shopify

This app is so easy to use! David was extremely helpful in getting me to the right offer logic and ensuring I didn't break our store in the process.

Raw V Hair

Nov 27, 2025  on Shopify

I have been receiving great customer support especially with black Friday and me trying to get everything done for my store. Robert help me test all of my offers to make sure everything is set and ready to go!

Milez

Nov 27, 2025  on Shopify

The support through chat (Anne) is extremely helpful. An actual person and no chatbot, taking all the time to help you with any issues. This makes this app stand out from other apps for me.

MTRY

Nov 27, 2025  on Shopify

Excellent and very fast customer service. Does exactly what we wanted it to do, and was very easy to set up. When we had questions, customer support was able to resolve them quickly and exactly as needed. Definitely check this out if you need this functionality.

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