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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

SteakStones UK Store

Nov 27, 2025  on Shopify

Allows us to offer a free gift without the customer having to do anything which you can't do in Shopify itself. A little glitchy getting set-up, but great customer support from Daniel got it resolved.

BAE The Label Australia

Nov 27, 2025  on Shopify

Great help in setting up a last minute offer after we had a glitch with another App - customer service was amazing.

Viberg New York

Nov 27, 2025  on Shopify

We have just created our first BOGO offer, and of all the apps we tested, this one is the easiest to set up and is one of the few that actually populates a GWP into the cart automatically. That's a huge plus for us as it makes the user experience so much better. Support is virtually instant via the chat and they addressed my confusion easily and quickly. I can happily recommend this app to others.

enibas

Nov 27, 2025  on Shopify

Amazing service. They made small adjustments to the product specifically for our needs and did so quickly. While the product doesn’t cover everything we require, the features it does offer work very well.

Living Intentionally

Nov 26, 2025  on Shopify

Shoutout to Zee!!!!! She was extremely attentive and walked me through step-by-step on Halle to apply the offer that I was having trouble with!!! AMAZING customers service!!! 10/10!!!!!

Teskeys

Nov 26, 2025  on Shopify

Zee in Support was super quick to respond, and left play by play comments so I knew what was happening. Resolved my issue in record time. (I just missed a check box on my end). Software works exactly as expected so far (installed a week ago)!

Dorothy Draper Home

Nov 26, 2025  on Shopify

Daniel was a super help. We were in a pinch trying to get a question resolved and he quickly and calmly was helpful to resolve our situation. Very happy with this app and the great customer service component. Recommend!

Fabric Love

Nov 26, 2025  on Shopify

Absolutely incredible! I have been desperately trying to find an app which auto added free gifts based on a spend threshold where the spend threshold took other applied discounts into consideration and after many disappointing installs, I have finally found one with more bells and whistles and the most amazing customer support than I could have imagined! This app is extremely customisable and if you can't find how to do it, the support team go out of their way to do it for you. I am using it initially for free gifts and the progress bar for customer spend incentives but there is a whole raft of other functionality that I haven't even tapped into yet. From the second I installed the app, a lovely lady called Anne was with me every step until I had everything worked as I hoped...and all this days before Black Friday. Thanks BOGOS!

PARKIT Co.

Nov 26, 2025  on Shopify

Evelyn & Brian - the support team from heaven. Made magic happen just as we rolled out our BFCM campaign and the moment we got some tweaks resolved, sales cranked back up. Really appreciate their support and expertise.

Luglife.com

Nov 25, 2025  on Shopify

They are pretty great, we got this set up in one afternoon. The app is super easy to understand, it's very intuitive and the staff were super helpful. Liam was an incredible help!

WYLD CUB ®

Nov 25, 2025  on Shopify

Super speedy customer service!! I struggled with a complex gift set up with multiple variants across multiple products and Mina helped set it up for me in just a few minutes. Thank you so much!

Southern Point Co.

Nov 25, 2025  on Shopify

The app is solid. I would like some more customization ability but it isn't too bad. The support was incredible. Every issue that we had, Naomi was super responsive and helped get the dev team to fix the issue quickly.

Behemoth Webstore

Nov 25, 2025  on Shopify

Fantastic app with tons of options and a stellar , express and to the point support by Mina, thank you so much!! 100% recommended !

Dr. Johnny's

Nov 25, 2025  on Shopify

I had a problem the Free Gift feature not working whilst doing a black Friday site-wide sale. What happened was that I needed to setup overlapping discounts, as the feature basically applies a 100% discount on the gifted product. Mina was super helpful, and straight to the solution. Thanks a lot.

Aerosoles

Nov 25, 2025  on Shopify

Naomi was BEYOND helpful in helping me set up my campaign. It was a very important PWP for Black Friday, so was crucial I set it up perfectly and Naomi helped me do that and more by answering all of my questions.

Calibud CBD

Nov 25, 2025  on Shopify

I had some configuration issues with my Black Friday BOGO offer (auto-add to cart wasn't working properly and all variants were being offered as gifts). Mina from the support team was incredibly efficient and responsive. She quickly understood my needs, took control to configure everything correctly, and solved both issues in no time. The app now works perfectly for our Black Friday campaign. Really impressed by the quality of support - thank you Mina! Highly recommend BOGOS for anyone looking to set up professional promotional offers on Shopify.

Mandy's Heaven

Nov 25, 2025  on Shopify

Really easy to set up and great customer service - super helpful and speedy responses - talked me through the whole set up process and made bespoke changes for me. Thank you!

PrintPup

Nov 24, 2025  on Shopify

Contacted support, very fast and efficient. The support name is Mina, very nice and knowledgeable. Highly recommended.

Bio-Bombs

Nov 24, 2025  on Shopify

This app has been very easy to use and when I needed custom support I was able to have the attention needed to achieve my desired look. The team worked quickly and provided top notch customer service. Definitively recommend this app!

Rad Rascals

Nov 24, 2025  on Shopify

I am using this app for our Cyber Monday launch and the customer service was next level. Every question I had was answered so quickly, and Mina walked me through each step with so much patience and clarity. You can tell she actually cares about helping businesses succeed not just giving generic replies. Thanks to their support, everything is now running smoothly and our sale is set to run smoothly. If you’re looking for an app backed by a team that truly shows up for you, this is the one. Highly recommend!

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