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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Tazza Brands

Dec 10, 2025  on Shopify

DANIEL helped me. VERY fast. It was easy and such a nice surprise. Please do business with these people. Alex

Cheers Pickleball

Dec 10, 2025  on Shopify

Naomi provided the best service I have received from an app provider. She went above and beyond and got tech support engaged until I was happy with the results. Give her and her team, job well done!

The Nude Bottle

Dec 10, 2025  on Shopify

The team at BOGOS provided excellent support. I was helped by several staff members — Naomi, Mina, Anne, David, and Brian — and each of them was incredibly professional and friendly. Since my project was a large one, multiple teams assisted me throughout the process, and they all did an outstanding job. I’m very satisfied with the service. Definitely recommended!

The PetPhone

Dec 10, 2025  on Shopify

Help is always super quick! Anne managed to fix some things we could not do by ourselves, took only 5 mins!! Worth having the app 100%!

Beach House Art

Dec 10, 2025  on Shopify

Setting up for a Christmas promo. Highly customisable, super responsive support. Thank you Mina, Daniel & Naomi. Time will tell if it drives sales.

Coffee Merch

Dec 09, 2025  on Shopify

Austin was great at addressing my issue today and offering recommendation on how to prevent it from happening in the future. Great experience all around.

URBANPRIVACY

Dec 08, 2025  on Shopify

sehr schneller Support (NAOMI), Problem wurde direkt gelöst. Ich hatte das Problem, das es ein Bug beim automatischen Hinzufügen gab. Das Dev. Team hat sich direkt darum gekümmert und das Problem wurde direkt gelöst.

Nikki Chasin

Dec 08, 2025  on Shopify

Amazing experience - had a complicated set up LAST MINUTE and EVELYN and BRIAN's help was incredible. They jumped right on my issue and solved it in record speed. Highly recommend!

Map of the Heart

Dec 07, 2025  on Shopify

Easy to set up and Mina from the support team was quick to help customise some styling we needed to change.

brooklynswenson

Dec 07, 2025  on Shopify

Was having an issue setting up a buy 3 get 1 free code and Naomi was very helpful in discovering the issue and helping my site run better. As far as the app goes, there is a lot of functionality we are not taking advantage of, so its a bit pricey for what we are needing. But the support is definitely there for the price.

Dandy Street

Dec 05, 2025  on Shopify

Really solid app — it works well and without complications. Support has also been excellent: Naomi was extremely helpful and solved everything in just a few minutes. Very positive experience.

Mygreenscape | Buy Plants Online

Dec 05, 2025  on Shopify

EVELYN from BOGOS.io was incredible. She jumped in right away, listened to what we were struggling with, and solved everything without any fuss. What really stood out was how she took the time to personally set up our offers. Quick, clear, and honestly a relief to deal with. Grateful for the support.

TGC Collectables

Dec 05, 2025  on Shopify

I had an issue setting up the first offer but Mina was super quick and helpful on live chat to get us up and running in minutes!

SERIALNINE

Dec 05, 2025  on Shopify

Works great! We did 3 tiered gifts for Black Friday and they were all a hit. It was all pretty easy to setup and customize. the progress bar is great for customers to easily view how much more they need to spend to get the next higher gift. Liam helped us through the setup and any questions or concerns we had and it all went very smoothly.

Pinnole

Dec 04, 2025  on Shopify

Amy has been superb in helping me installing and personalising my bundles! Still early days, but the app is really easy to use and their developers will help you with personalisation or any issue you might have.

Marlena s.r.l.

Dec 04, 2025  on Shopify

Un servizio impeccabile! Un grazie speciale a Mina, che è stata estremamente efficiente e subito pronta a darci supporto nella nostra richiesta. La sua disponibilità e rapidità nel trovare soluzioni hanno reso l’esperienza semplice e piacevole. Complimenti per la professionalità!

ANASABER

Dec 04, 2025  on Shopify

I used this app, and at first I didn't know how to operate it. They patiently explained everything to me. There might have been some compatibility issues initially, so I reported them. Guess what? Their team resolved the problem in under 15 seconds. I was absolutely amazed. All I can say is: You can trust their team's capabilities. Thanks to Liam from their team.

BAZIPAPA

Dec 03, 2025  on Shopify

Mina was amazing! I had an issue with the BOGO widget not playing nicely with the accordion section in the Horizon theme on mobile. Mina replied super fast and fixed everything in no time. The app works perfectly now. Great support and great experience!

Soneteasyway

Dec 02, 2025  on Shopify

If that's all, I would greatly appreciate it if you could leave feedback about my support MINA today

Tweezerman UK

Dec 02, 2025  on Shopify

ANNE and BRIAN were great and helped us customise the design of the promotion icons the way we wanted to. They are also 24/7 support, which is very helpful. The app itself can be improved, but happy with how we managed to set up the promotion. Thanks

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