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Customer reviews: BOGOS.io Free Gift BOGO Bundle

Develop by Secomapp

Reviews (2,536)

Overall rating
4.9

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Kela Hair Jewellery

Dec 17, 2024  on Shopify

Mina was extremely helpful in assisting with our questions and action items! Responded immediately and within 5 minutes, helped us with everything needed, to make our store look great with BOGOS on our product pages. Highly recommend!

Bleu Vert

Dec 17, 2024  on Shopify

Mina est vraiment très réactive ! Un Service Client à l'écoute et très efficace. Nous avons recours à cette application pour augmenter notre panier moyen et permettre à nos clients de bénéficier d'offres produits. L'appli est très ludique et facile à utiliser.

Okami Zone

Dec 17, 2024  on Shopify

This app is the perfect solution to our promo needs and the customer care is amazing! I also suggested some improvements to the team to make the app better. Highly recommended :)

Belleza Jewels

Dec 16, 2024  on Shopify

perfect help from mina . our issue was resolved with a google meet very promptly . thank you so much

Vanessa Aegirsdóttir

Dec 16, 2024  on Shopify

I've only just installed the app but so far, it's working exactly as expected with a few extras that I am delighted by both the ease of use as well as the incredibly responsive tech support. Anne was on the line (even after hours!) and helped me with everything - from removing the brandmark to customizing the text for the free gift in the checkout. I am thrilled with my experience so far and am happy to recommend this app for GWP, Bundles, and shop and save frameworks.

Lane Boots

Dec 16, 2024  on Shopify

Love this app. I have use it across multiple clients. Their customer service is on point and super fast to respond. I have never had any code issues but setup issues, even during Black Friday, were answered fast.

KIVARI

Dec 15, 2024  on Shopify

Anne was so quick and helpful in setting up my offer. She helped me immediately through the chat box to help make the app function on our site and was ready to go in only a few minutes. Really great and quick customer service! The app is great for automatically adding the free gift to the cart so customers don't have to. Just can't use it for buy one get one item XX% off and the design is set besides adjusting the colours but otherwise easy to use.

HBYTALA

Dec 14, 2024  on Shopify

Actually the app looks so good and easy to use , i think I will be switching to it. by the way the customer service is amazing , Mina was helping thank you

Epetuber

Dec 14, 2024  on Shopify

Mina from the Support team was absolutely amazing! She helped me so quickly and efficiently, making the whole experience seamless. The app itself is perfect for offering free gifts, and the support is top-notch. Fast and excellent response—Mina was super helpful and made everything so easy. Highly recommend!

WILD GRACE

Dec 14, 2024  on Shopify

Amazing customer service. Super responsive!!! Mina was able to resolve my issue within minutes. I highly recommend.

Give-A-Derm

Dec 13, 2024  on Shopify

Seriously, they have GREAT customer service. Just finished with David and he was AMAZING!!! Super fast, honest, and ridiculously helpful! All of this happened even after their auto-response came up saying that customer service wasn't open on weekends! The app really has been a dream and their customer service is WONDERFUL!!! I've always gotten my questions answered and I feel cared for in it all.

Rehkidz

Dec 13, 2024  on Shopify

Großartige Funktionen, kinderleichte Bedienung und ein hervorragender Kundenservice. Mina, die liebe Frau vom Support, war unglaublich hilfreich und sogar am Wochenende für mich da! Ich bin rundum begeistert!

Lolablue Living

Dec 11, 2024  on Shopify

Loving this app. It was everything I was looking for and a perfect fit. Anne was awesome and reached out to my chat very quickly. Appreciate the help.

queenfluence

Dec 11, 2024  on Shopify

A very good application. It was the only one that met my requirements: allowing gift items to be hidden from the main catalog. The support team responds very quickly, fulfilled all my requests promptly, and now everything on my site works exactly as I wanted

Dice Dungeons

Dec 09, 2024  on Shopify

We've been using the app for about a month now. It's easy to use an support has been great when needed. Thanks MINA for all your help with gift card setup!!

Beauty For Real

Dec 08, 2024  on Shopify

Mina from the Support team helped me so fast and so well!!! This app is perfect for free gift!! Thank you!

Soom Lite Kuwait

Dec 07, 2024  on Shopify

Great Customer Support from Mina. Very fast! I thought its an AI system !!! turns out its an amazing person who is helping me very fast and in a professional way

ZeroWaterUK

Dec 04, 2024  on Shopify

Prompt support and Amy was very helpful setting up a promotion for an offer that Shopify discounts could not do.

tutare

Dec 04, 2024  on Shopify

It is a great app. It was really easy to set up the offers. The support team is incredibly dedicated with quick response. I really recommend it to your store.

Poseidn

Dec 03, 2024  on Shopify

Easy to set up gift! Many ways possible to do it also! Customer team is responding fast and helped me fast!

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