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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,143)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

BY TERRY EU

Dec 19, 2025  on Shopify

Excellent app and their customer service is always so fast and efficient! Thank you so much to Mina, solved our issue and saved my day!

Dimples

Dec 18, 2025  on Shopify

The app itself is lacking tiny bit of functionality/feature for bundle offers however apart from that its a great app and affordable. The setup is easy and steps are clear to follow. The support team Amy, Mina, Daniel, Zee and Liam all of them are great and always try to help. I have had some issues initially when I installed the app but despite of the time difference the support was great and helped me resolve the issues. And if the app do not offer something that we wish to do then the team always have a work around or a solution.

AcroGrip

Dec 18, 2025  on Shopify

I have only just signed up to the app today. However the live chat help with Naomi was excellent. She went over and above to help me understand what I need to do and give recommendations to enance my layout.

Michael Aram

Dec 18, 2025  on Shopify

We installed this app when your prior one stopped working due to issues with Apple/iOS browsers. It's easy to use, has powerful insights & analytics & the best part is their customer service. We had an issue (self inflicted)where the GWP stopped working after business hours & their support team (Amy) were absolutely fantastic.

Daily Moves

Dec 17, 2025  on Shopify

A fantastic app with next level friendly, fast support. Thanks to MINA for all your help while I get my first offer launched.

Lucid™

Dec 17, 2025  on Shopify

This app is perfect for the function I'm looking for and has made an impact on our conversions. Their support is top notch, Mina went above and beyond to help me out with a customization. Highly recommend these peeps!

RumbleBox

Dec 17, 2025  on Shopify

Great experience with Bogos! The software is smooth and reliable, and Austin from customer support was professional, friendly, and very helpful.

LIKAPAWS

Dec 17, 2025  on Shopify

Useful app, it meets all the different requirements in different scenarios. The customer service staff are also very helpful, recommended!

SOAPMUM

Dec 16, 2025  on Shopify

Excellent app and outstanding support. Mina was very helpful, answered all my questions, and guided me through the setup smoothly. Really appreciate the great support!

GLO Greece

Dec 16, 2025  on Shopify

Austin swiftly helped me with a lot of changes I had in s short time frame, the team were quick and precise with their actioning. Thanks again all!

Markenkoffer

Dec 16, 2025  on Shopify

Excellent support from Evelyn! She was very responsive, professional, and helped us quickly with our Free Gift setup and questions. Really appreciated the clear communication and fast turnaround. Great experience overall.

Nutrition & Internet Supplements Limited

Dec 16, 2025  on Shopify

I couldn't fix a small issue with our custom checkout for ages, jumped onto the support with Mina who resolved the issue super fast and made sure everything was working the way we needed it too. Super support and a great app!

Harem Pants

Dec 15, 2025  on Shopify

This app is exactly what I needed and is easy to set up. I had to create a free gift offer quickly, and their customer support (DELWYN) was very helpful and responded promptly to all my concerns since I did not have enough time to study the guidebook or run a test offer.

BEAUTIFIED London

Dec 15, 2025  on Shopify

Austin was amazing my issue was sorted in minutes! Thank you so much for saving my sanity! Live support was amazing and my offer is up and running so thank you!!

Dr. Dana

Dec 15, 2025  on Shopify

Great support team and an easy-to-use app. They were very responsive and answered all of our questions within minutes. Special thanks to Evelyn for the quick and helpful support!

Cosmeticos24h

Dec 15, 2025  on Shopify

Lo mejor de BOGOS es el apoyo de los agentes: Anne, Naomi, son todas geniales. Solucionan cualquier incidencia o problema en menos de un minuto. Gracias

ViveVibe

Dec 15, 2025  on Shopify

The after-sales service is excellent, and the customer service representative, Mina, was very helpful and attentive in answering my questions. It's a great plugin.

Bentwood Ring Supplies

Dec 14, 2025  on Shopify

Excellent experience with support. Excellent experience with the app itself so far. Some updates and changes needed but that's par for the course on Shopify. Everything behind the scenes seems to be working perfectly. Mina is awesome. Give her more money.

hyve

Dec 14, 2025  on Shopify

Finally an app that solved my problem with progress bars and cart drawers. I also appreciate other BOGOS features that work well with my business. Top class support is a huge plus, always responds within minutes. Thanks Naomi for your assistance!

Hit Longer Drives

Dec 13, 2025  on Shopify

Unbelievable support!!! I installed the app on a Friday at 11pm. Had a significant theme layout issue with a volume discount widget on mobile. Dropped a note in the chat and thought for sure I wouldn't hear back till Monday. Liam and team responded and resolved my issue under 5 minutes. Mind blown. You just don't get that level of support anywhere today. Thanks BOGOS, top notch!

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