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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

IDOLS BECOME RIVALS Clothing

Jan 06, 2026  on Shopify

Wirklich super. Besonders der Support ist top - Evelyn hat mir schnell, freundlich und sehr kompetent weitergeholfen.

Mazillo Folklore-Inspired Skincare™

Jan 06, 2026  on Shopify

The app is fairly intuitive to use and overall is of great help to optimise and create new offers. We had a problem with products appearing in the cart but that was really quickly fixed by Naomi who was extremely helpful and professional.

The Little Shop of Olive Oils

Jan 06, 2026  on Shopify

Had a great experience with Austin. He was able to help me set up the discount and the progressive bar in short order!

Altaya Wines

Jan 06, 2026  on Shopify

Excellent response and helpful support provided by the online support Mina. Really appreciate for all her patience and time for the troubleshooting issue.

BOTANICAL GREEN LAB

Jan 05, 2026  on Shopify

perfect, app technical service is very supportive. Everything works perfectly, check out our hair growth natural products at Botanical Green Lab and get free gift with your purchase!Thank you!

BannSanLimit

Jan 05, 2026  on Shopify

I want to say Thank you to MINA from BOGOS shopify apps for her Outstanding Support & Rapid Intervention. BOGOS.io has been an absolute game-changer for our store. The Free Gift feature works seamlessly and is incredibly easy to set up, delivering exactly what it promises. What truly stands out, though, is their customer support—responsive, knowledgeable, and genuinely invested in helping you succeed. Any questions or adjustments were handled quickly and professionally. If you’re looking to boost conversions with a reliable, well-built app backed by an amazing support team, BOGOS.io is a no-brainer. Highly recommended!

Blue Lotus Chai

Jan 05, 2026  on Shopify

Really appreciate the customer support, Austin was very helpful in troubleshooting my issues with the free gift function. Quick to resolve the issue and also stayed to make sure everything worked out properly for me. There might be some challenges to navigate in this app, but it really makes a big difference to have quick access to a support person who is actually helpful!

Nailalchemy

Jan 04, 2026  on Shopify

Had a small problem with the display on mobile, but customer service (Delwyn) helped me very good even on a Sunday! Thanks. Great service and great app, love it! 10/10

hrajpadel.sk

Jan 03, 2026  on Shopify

Delwyn was extremely helpful and responsive. Really appreciate the great support today - highly recommended!

PICSQUEEN

Jan 03, 2026  on Shopify

This is by far the best customer service I've experienced, and the app is incredibly user-friendly. Thank you to your team and for creating such a great product. Highly recommended!​

wolf ghost .

Jan 03, 2026  on Shopify

Great app, makes it so easy to apply discounts and the online chat is very helpful! 10/10 recommend this app!

MontesTAP

Jan 02, 2026  on Shopify

MINA es una gran profesional. En menos de dos minutos resolvió mi problema de forma clara y eficaz. Se nota la experiencia y el alto nivel de profesionalidad del equipo. Muy recomendable.

Zenox

Jan 02, 2026  on Shopify

Anne gave good suggestions on setting up the app to display exactly as I wanted, and she also helped fix some display issues on the get-go. BOGOS seems to offer the precise free gift function I'm looking for.

Trippy Captain

Jan 02, 2026  on Shopify

Received amazing customer service from Mina today! I have used many different bundle apps and so far this one has been the best.

Soi

Jan 01, 2026  on Shopify

A bit confusing to set up on a draft theme and do testing - having to clear cache and change multiple things...

By Houlberg

Jan 01, 2026  on Shopify

Quick and professional help from Mina ! :) Super fast, sweet and understood the problem right away ! Much appreciated ! :)

Drims

Dec 31, 2025  on Shopify

I’ve only just installed the app and I’m still in the trial phase, but it’s been working perfectly so far. I ran into some installation issues on my side, and Austin quickly helped me identify the problem—super helpful support!

C&F Creation

Dec 31, 2025  on Shopify

Great app and amazing support. We had an issue setting things up and Anne was super helpful. She replied quickly and helped us solve the problem almost instantly. The app itself is easy to use and does exactly what we need for BOGO offers. Really appreciate the support and highly recommend this app.

Upakarma Ayurveda

Dec 31, 2025  on Shopify

This app works well for BOGO, B1G2 and bundle discounts. The support person ANNE and team is very active in support.

Purrz

Dec 30, 2025  on Shopify

Very easy to set up and works smoothly with our existing theme. We replaced a much more expensive solution and were able to create bundles, discounts, gifts, and BOGOs without issues. The support team, especially Mina, is responsive, and the app feels lightweight but effective. Highly recommended for stores that want flexibility.

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