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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (2,672)

Overall rating
4.9

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

My Store

Nov 14, 2025  on Shopify

This app has been an amazing experience. At first, I didn’t think it would work because I’m using a website builder, but the team made it happen. Austin, Hanna, and the developer Raw were incredibly helpful throughout the entire process. I’m very happy with the results and highly recommend giving it a try, even if you’re unsure it will work. They truly go above and beyond to make it happen for you.

ROCKJAW®

Nov 14, 2025  on Shopify

Great app so far - Austin, the customer service agent responded within 60 seconds and solved a technical fault within 15 minutes. Highly recommend.

Impera Italia

Nov 14, 2025  on Shopify

Great experience so far using bogos.io! Great options to select from, exactly what we were looking for to improve our offers. Very friendly and helpful customer service, dedicated to helping clients achieve exactly what they're looking for.

huun store

Nov 13, 2025  on Shopify

Anne is an absolute wizard — incredibly fast, effective, and genuinely kind. Truly a 10/10 experience.

Ohora Türkiye

Nov 13, 2025  on Shopify

We have been using the Bogos app to offer a free UV lamp to customers who sign up and place their first order with our brand, Ohora. While the app initially worked correctly, in the past few months, it has started adding the free UV lamp to non-eligible orders, such as customers’ 2nd, 3rd, or even 5th+ orders. This creates a very problematic customer experience, as we are unable to explain to returning customers why a free item appears in their cart without them qualifying for it. We contacted the technical support team multiple times, but unfortunately, they did not provide a solution and instead claimed that the issue was caused by Shopify. For an app this expensive, it is extremely disappointing that such a simple and fundamental rule, “gift only on first order,” cannot be reliably handled. We hope the team will address this issue urgently.

Fairina Cheng

Nov 13, 2025  on Shopify

Have just started testing this app and Evelyn was so helpful in making modifications and getting me started. Thanks!

Out n About

Nov 13, 2025  on Shopify

Great app, and brilliant customer service from Anne, the app solved an issue I had about using buy x get y with pre order items.

Beautyauradxb

Nov 13, 2025  on Shopify

La personne qui s’est occupée de moi, Mina, a été exceptionnelle. Très à l’écoute, aimable et professionnelle, elle a parfaitement compris ma demande et m’a accompagné jusqu’au bout. Grâce à elle, j’ai pu mettre en place l’offre que je souhaitais. Je suis entièrement satisfait de son aide et je la recommande à 100 %

FoxStore

Nov 12, 2025  on Shopify

using BOGOS was really helpful and very fast especially Austin who helped me at the same moment and fixed my issue. really recommend it.

Luminance Milano

Nov 12, 2025  on Shopify

Great app and super easy to use. It helped us set up a gift-with-purchase promotion in just a few minutes. The support team is amazing—special thanks to Mina, who was incredibly helpful and quick to respond. Highly recommended!

AIRSTRIDE

Nov 12, 2025  on Shopify

Anne from Customer Service was SO helpful! Quickly fixed the issues and things I missed and provided such great help to customise and get the app looking how I needed to suit my website. The BEST customer service I have experienced from a Shopify app - absolutely recommend this app. It also had more features than I expected, love it!! So essential for any e-comm store.

Decked Out Factory

Nov 11, 2025  on Shopify

Working with Anne ... this was the most amazing customer service I have ever had ( ever ). I was in a pinch, developer didnt work out and sale starting in less than 2 days. had a complex sale to run with a GWP and she did it ALL for me at 10pm at night and within an hour.INSANE. 15/10 amazing!

Coolnmore

Nov 11, 2025  on Shopify

guys, i just active the app and few offers which working pretty nice. Also the support team as Austin, Anne and Mina are amazing, as they responded immediately and gave the solution on my requests. As they are really serious and the app working properly in my store, i highly recommend.

Dark Foundry No.8

Nov 11, 2025  on Shopify

Had some great support from Austin, he was very quick, patient and helpful with my request. A credit to your support team. Thank you!

Be Vaporless

Nov 11, 2025  on Shopify

Anne and David provided exceptional support, quickly responsive will very helpful information and direction. If there was a 6 star options I would select it.

Hazy Herbs

Nov 11, 2025  on Shopify

Great App with "Free gifts" options, bundles, etc. There are really a lot of options to choose from. Here and there a few bugs, but the support is super fast and helpful, and will resolve all your issues, usually within minutes :)

Andreine

Nov 10, 2025  on Shopify

We are currently setting up new promotions and gifts for orders with the app. The service is very fast. I believe that it will help us increase sales

Tres Trufas

Nov 10, 2025  on Shopify

Increíble atención al cliente de Evelyn, respuestas muy rápidas y claras. Así da gusto empezar a configurar una nueva app. Sin duda lo recomiendo

City of David Store

Nov 10, 2025  on Shopify

I had an issue with how the discount appeared on the website , but I received excellent service from Austin and the team. They quickly resolved the problem and were very helpful throughout.

M. Valentina - María Valentina Cancún

Nov 10, 2025  on Shopify

Anne from Bogos was incredibly helpful and super fast! She understood exactly what I needed and delivered everything perfectly. Highly recommend working with her!

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