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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,143)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Sada' Ceramics

Jan 17, 2026  on Shopify

I've just met with the App and already had some questions, and Liam was great to help and guide me. All worked great!!!

Lucky Jack

Jan 16, 2026  on Shopify

This app is stellar. There's an amazing amount of features, and a bit of a learning curve, but that's where their EXCELLENT customer support comes in. I got fast and helpful guidance from Naomi to make sure our tiered promotion displayed properly on our website.

Mutbaka

Jan 16, 2026  on Shopify

This app is like a combination of multiple features I needed. They've done an excellent job. But I also need to thank customer support separately, beyond the app itself. They provided clear solutions and guidance in a very short time. Thanks to the entire support team, especially Zee.

Brite Collar

Jan 15, 2026  on Shopify

Mina was so awesome! Super responsive and helpful and was able to help me with everything and setting up my store. Highly recommend!!

Edgy Pickleball

Jan 15, 2026  on Shopify

This app is one of the most capable, most intuitive apps out there. I needed help on a few things, DAVID helped me right away and responded insanely fast after every messaged. I navigated about 6 different issues and resolved them all within like 20 min. Super nice! This makes paying for an app worth it.

intersport au dev

Jan 15, 2026  on Shopify

Great customer service, Mina was a delight to talk to and work through our issues in a very quick and professional manner.

MUGO DEPARTMENT

Jan 15, 2026  on Shopify

DELWYN Y BRIAN me han tratado increíble! Me han ayudado durante más de 1 hora a arreglar y perfeccionar la estética de mi oferta para que luzca increíble en mi pagina web. Y lo mejor de todo es que no me han pedido nada a cambio. No he pagado nada todavía y el compromiso por su parte ha sido del 100%. Sin duda un ejemplo de buen trato al cliente.

The Diamond Store

Jan 14, 2026  on Shopify

Evelyn, Brian and Anne were exceptionally helpful in getting an complex free product offering set up! We have a complex set up and their help was much appreciated in a short space of time

KIPFERL

Jan 14, 2026  on Shopify

Very useful app with a simple and intuitive design. Perfect for creating bundles, upsells & special offers. Great support from EVELYN in helping to setup bundles!

Kuukpiak Coffee Company

Jan 13, 2026  on Shopify

NAOMI was a ROCKSTAR helping me add a discount bogo to my page! Literally the best customer service! Highly recommend!

Shop Rolled

Jan 13, 2026  on Shopify

I couldn't figure out how to set up a tiered free gift offer with digital products, and Anne was able to log in and do the whole thing for me, super helpful and quick!

MITA Nutra

Jan 13, 2026  on Shopify

Great help from Delwyn at their support. App works great with splitting gifts between one time and subscription orders. Great product.

Body Sculpting Clinics

Jan 12, 2026  on Shopify

We just installed the app and encounter some issues but Support quickly responded and resolved the issue!

á La Couture

Jan 12, 2026  on Shopify

Amazing app and great support everytime-we have been using it for years and really appreciate Evelyn helping me sort through an issue so fast today. Highly recommend this app!

Clever Foods

Jan 11, 2026  on Shopify

Well there is great customer service and then there is Naomi customer service. She friendly, patient and was available to help out when we had a problem pre launch. This app only allows 5 stars but she deserves 10 :-)

Snuggles & Vibes

Jan 09, 2026  on Shopify

I had a question about giving my customers more free products, DELWYN helped me out exellently, i appreciate the help. Until next time!

Irrenic

Jan 09, 2026  on Shopify

Excellent support from Mina. The app is overall good; however, there are a few functionalities where the workflow didn’t quite align with my expectations. I’ve shared my concerns and requested that they be reviewed and considered for future improvements.

AromaPremium

Jan 09, 2026  on Shopify

The app fulfills its purpose well, as it effectively encourages customers to reach a specific spending threshold in order to receive a free gift. A key factor is setting the threshold at a reasonable level from the start - lower thresholds tend to work better, and in practice the final cart value still ends up being higher. For this reason, I strongly recommend experimenting with different price thresholds. The app itself offers a wide range of features and flexibility, and overall I highly recommend it.

Calmerceuticals

Jan 09, 2026  on Shopify

Great app, very easy to set up and works exactly as expected. Perfect for running free gift and BOGO offers without any hassle.

Brimstone Bicycles

Jan 09, 2026  on Shopify

Mina was very helpful today! We just started using the free gift offers and had a lot of questions about the functionality of the app. Mina was great in answering and handling all the small issues that came up. The app offers a lot of great features, hopefully we will be able to use them in our online shop. Thanks again!

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