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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (2,672)

Overall rating
4.9

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

mamacareau

Nov 10, 2025  on Shopify

It is a great app to use. Mina, who is responsible for helping me whenever I have questions about this app, answered very patiently and in detail. She also took quick action to help me fix my issues. Highly recommend this app!

Forme®

Nov 08, 2025  on Shopify

Lots of Issue. Find a new app for this feature. No Support. Free gift is not applying correctly when there are discounts, new product launches, and upsells. Gifts are being applied to whole order and not product value threshold. Double adding free gifts on upsells so we are shipping multiple gifts for one order. Causing a issues for our ops and marketing

Road Armor

Nov 08, 2025  on Shopify

Evelyn went above and beyond. Our team couldn't get the free-gift promo working in time and she stepped in, solved it fast, and made sure our Veterans Day launch didn't miss a beat. Professional, quick, and incredibly capable. FIVE STARS!

The Little Bunny Australia

Nov 08, 2025  on Shopify

Fantastic app! Super easy to install and customise. The integration works smoothly, and the support team is absolutely amazing, quick, friendly, and very dedicated. Huge plus for the great service! I highly recommend this app to anyone looking to set up BOGO promotions effortlessly.

Pole Junkie

Nov 07, 2025  on Shopify

Very quick responses and resolutions when figuring out the app set up :) they made it all very easy.

Formovie Europe

Nov 07, 2025  on Shopify

I had some questions about setting up my bundle promotions, and Mina was absolutely fantastic! She guided me step by step, answered all my questions quickly, and made sure everything was working perfectly. The app itself is very user-friendly, and with Mina’s help, I was able to launch my promotion without any issues. Highly recommended!

Formovie US

Nov 07, 2025  on Shopify

I just want to say a huge thank you to Mina from the BOGOS support team! She was incredibly helpful and patient while assisting me with setting up my bundle and free gift campaign. Mina quickly understood my issue, explained every step clearly, and even helped me test the setup to make sure everything worked perfectly. Her professionalism and kindness made the whole experience smooth and stress-free. Thanks to her, my promotion is now running successfully. Highly recommend both the app and the amazing support team — especially Mina!

Offley Green

Nov 06, 2025  on Shopify

Really great support from Anne and Louis - I just started using this App and I love it already. It makes such a difference when the people behind the app are supportive and friendly. I was able to make customizations and make the widgets fit into the branding of my store, which was super important for me. 6 stars!

mmalikart

Nov 06, 2025  on Shopify

Evelyn did great job helping me get set up! Quick replies and did everything exactly how I needed it. Good app with lots of features

Glammzee

Nov 06, 2025  on Shopify

I created Black Friday deals with Bogos but got stuck and reached out to their customer service. David was in the line in less than two minutes and politely listened my requests. In less then 20 minutes my whole Black Friday campaign was set with different offers. I highly recommend these guys. Well done. 5 stars. Gyorgy

The Cap City

Nov 06, 2025  on Shopify

Awesome customer service! Even though the requirement required was not available by default, but they allow us to make customization and rules for our store. Great thanks to MINA!

kendi lux

Nov 06, 2025  on Shopify

Amazing bundle app to take your store to the next level. They also offer incredible 24/7 customer service. Liam was a rockstar and answered my questions very fast and addressed my needs. Liam also assisted me with some customization to better integrate this app into my store. 10/10 would definitely recommend to anyone who needs bundles and access to an excellent customer support team!

The Cat Gallery

Nov 05, 2025  on Shopify

Super Speedy support when setting up our offers. Lots of customisation options available and simple to use.

Mayafreya.fi

Nov 05, 2025  on Shopify

Love this app! We have a very good experience working with BOGOS.io! No breakdowns, no downtime and everything runs smoothly - we use it to offer free gifts and the revenue skyrockets everytime! It's easy for customers to choose their gifts and the whole process is flawless

Smart Little Toys

Nov 05, 2025  on Shopify

The Best App Yet, I am using it in all of my stores, and they have a girl called Mina, she is helping me fixing the issues, and even I asked her to introduce someone to help me do the customer support and VA. You will not regret working with those people, Thank You

Snugglyfloat

Nov 05, 2025  on Shopify

I like this App, they have very good customer support service, especially Mina, she helped me a lot and Austin as well is great, they are doing very good, I keep using this app. Best Regards

M A Y E

Nov 05, 2025  on Shopify

Anne and Louis have been so helpful in supporting us get everything set up. Once the visual is set, the offers and boosters are really easy to configure.

It Just Works Deodorant

Nov 04, 2025  on Shopify

So responsive, quick and offered solution!! Best customer service experience ever from Mina!! She was the BEST!

Bugs & Bulls

Nov 04, 2025  on Shopify

I had an issue with my promotional offers where both free gifts were being added to the cart when customers bought three products. Offer 1 (Buy 2, get a free headband) worked fine, but when customers added 3 items, both the headband and sling bag were being added automatically I only wanted the sling bag to apply. Evelyn quickly understood the problem, identified the conflict between the two promotions, and resolved it perfectly! She was patient, knowledgeable, and made sure everything worked exactly as I wanted. Now my offers run smoothly and look great on the store. Thank you so much, Evelyn, your support was absolutely amazing!

PTC Auto

Nov 04, 2025  on Shopify

Super app and amazing customer service! It is easy to use, lots of options for bogos, mix and match, volume discounts. So grateful for Anne, who was incredibly helpful, fast and extremely quick with solving every request. It is indeed rare to have such a great customer support!

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