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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Luxurious Look

Jan 28, 2026  on Shopify

Their team (especially Anne) are incredibly quick to respond and consistently helpful, especially when supporting us with setting up free gifts on our Shopify online store. They take the time to understand what we are trying to achieve and guide us through the setup clearly and efficiently, making what could be a complex process feel straightforward and stress-free. Their knowledge of Shopify and promotional mechanics has been invaluable, and nothing ever feels like too much trouble. We are really grateful for their ongoing support and would highly recommend BOGOS to any business looking for a reliable, knowledgeable partner for promotions and free gift functionality.

Lahaina

Jan 27, 2026  on Shopify

Je viens d'installer BOGOS et je suis toujours dubitatif sur la marche à suivre. Austin m'a accompagné, revérifié tout ce que j'avais fait et s'est assuré que j'avais bien paramétré ma boutique comme je le désirais. Merci beaucoup

Engelswimpern

Jan 26, 2026  on Shopify

Sehr guter Support, vielen Dank an Naomi für die Hilfe und die Einstellungen. Über die App kann ich aktuell noch nicht viel berichten.

Dreamtimez

Jan 25, 2026  on Shopify

Delwyn assisted me today in a quick and very professional manner fixing all issues immediately. I was impressed

Sample Packs by Soul Chemist

Jan 25, 2026  on Shopify

A must-have app for any Shopify store The service provided by BOGOS.io Free Gift has been absolutely outstanding, both the app itself and the customer support. The app is amazing, works flawlessly, and does exactly what it promises with no hassle and excellent performance. Special thanks to Delwyn, who delivered truly exceptional support: fast, knowledgeable, and incredibly helpful throughout the process. Louis was also a great help and provided excellent assistance whenever needed. It’s a pleasure to work with a team like this. If you’re looking for a reliable BOGO or free gift app with top-tier support, this is without a doubt the right choice. Highly recommended.

MaxLifeDose

Jan 23, 2026  on Shopify

The live support was outstanding! I thought I had it figured out (I did not), and Amy on live support was friendly, responsive, and helpful in making sure I actually got it right. I've been able to get things up and running on my page with a minimum of frustration. Many of the other features seem intuitive, as well.

goldurban.com

Jan 22, 2026  on Shopify

Great app. Support is amazing. Evelyn and the team have helped us tremendously and made it easy. Highly recommended.

Namiso

Jan 22, 2026  on Shopify

Fantastisk kundeservice som tager sig tid til at hjælpe dig og de svarer med det samme! Virkelig en anbefaling værd!

Little Goose

Jan 22, 2026  on Shopify

Great customer service! Mina was amazing and helped me with everything I needed to resolve, and she made the whole process so easy. So far the app has been very easy to navigate too. Really great app, I’d definitely recommend it!

Skin Juice

Jan 21, 2026  on Shopify

The app does everything we needed it to, and the support team are incredibly helpful with any questions we have, as well as customising our settings for us.

Zenger

Jan 21, 2026  on Shopify

Very easy to use. They respond kindly to all issues. Especially Mina provided detailed explanations today.

PhotoSetupRo

Jan 20, 2026  on Shopify

The app has a lot to offer, and the support team is quick to resolve any issues. Very helpful and responsive!

Perfumista Aloud

Jan 18, 2026  on Shopify

The app is very good. you need only this app to boost your store sales. I really thanks to the support NAOMI. only time reply and help.

Sada' Ceramics

Jan 17, 2026  on Shopify

I've just met with the App and already had some questions, and Liam was great to help and guide me. All worked great!!!

Lucky Jack

Jan 16, 2026  on Shopify

This app is stellar. There's an amazing amount of features, and a bit of a learning curve, but that's where their EXCELLENT customer support comes in. I got fast and helpful guidance from Naomi to make sure our tiered promotion displayed properly on our website.

Mutbaka

Jan 16, 2026  on Shopify

This app is like a combination of multiple features I needed. They've done an excellent job. But I also need to thank customer support separately, beyond the app itself. They provided clear solutions and guidance in a very short time. Thanks to the entire support team, especially Zee.

Brite Collar

Jan 15, 2026  on Shopify

Mina was so awesome! Super responsive and helpful and was able to help me with everything and setting up my store. Highly recommend!!

Edgy Pickleball

Jan 15, 2026  on Shopify

This app is one of the most capable, most intuitive apps out there. I needed help on a few things, DAVID helped me right away and responded insanely fast after every messaged. I navigated about 6 different issues and resolved them all within like 20 min. Super nice! This makes paying for an app worth it.

intersport au dev

Jan 15, 2026  on Shopify

Great customer service, Mina was a delight to talk to and work through our issues in a very quick and professional manner.

MUGO DEPARTMENT

Jan 15, 2026  on Shopify

DELWYN Y BRIAN me han tratado increíble! Me han ayudado durante más de 1 hora a arreglar y perfeccionar la estética de mi oferta para que luzca increíble en mi pagina web. Y lo mejor de todo es que no me han pedido nada a cambio. No he pagado nada todavía y el compromiso por su parte ha sido del 100%. Sin duda un ejemplo de buen trato al cliente.

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