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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,143)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Parfumerie du Soleil d'Or

Dec 12, 2025  on Shopify

Très bonne expérience auprès de l'app BOGOS.io et de son support réactif. Nous avons pu faire de belles offres sur notre site et notre système de caisse Shopify POS.

Slate Runners

Dec 12, 2025  on Shopify

I was having issues with the BOGO discount. The representative Mina was so fast to correct the issue. She also explained what I was doing wrong. Thank you!

Elisa Paglia

Dec 11, 2025  on Shopify

Naomi è fantastica, mi ha aiutato a impostare uno sconto personalizzato ed è stata genitle e cordiale e professionale. Brava Naomi

MADISON.cards

Dec 11, 2025  on Shopify

Outstanding service from EVELYN today. Thank you so much for getting us set up so quickly. I really appreciated your patience and knowledge. Highly recommend!

Dirty Mids

Dec 11, 2025  on Shopify

We have a lot of custom work on our site, and have been trying to find a reliable and easy way to offer a free gift with X. Before finding BOGOS it had been a nightmare. This makes it so easy and quick to test and work different offers with just the push of a few buttons, and does so in a beautiful seamless way. Amazing find and great responsive support. Must have app.

Azura

Dec 11, 2025  on Shopify

This app has single handedly doubled my CVR rate! It also required crafting a good offer by offering complimentary free gifts that really make sense with your store as well of course. One day the app started to randomly glitch - but it turned out it was because of another app! The Support Team (Austin) Helped Me Out ASAP! It was a critical situation, ad-spend was high but their team fixed the issue within 20 mins or so!

Function of Vex

Dec 10, 2025  on Shopify

the app is pretty flexible. looks like they covered a lot of their bases to make it work for many businesses. i wanted to limit a gift to us customers only. The only draw back is that the gift was set to auto add to cart at $200. However, once they got into the checkout page and used a discount code, their total would dip under $200 but the app couldn't adjust the cart while in the checkout page. I think they said i need to pay for an even higher plan, but i don't remember for sure. In any case, they're still my go to for gift apps. All of the support team have been helpful, especially Anne. And I've had TONS of questions.

Tazza Brands

Dec 10, 2025  on Shopify

DANIEL helped me. VERY fast. It was easy and such a nice surprise. Please do business with these people. Alex

Cheers Pickleball

Dec 10, 2025  on Shopify

Naomi provided the best service I have received from an app provider. She went above and beyond and got tech support engaged until I was happy with the results. Give her and her team, job well done!

The Nude Bottle

Dec 10, 2025  on Shopify

The team at BOGOS provided excellent support. I was helped by several staff members — Naomi, Mina, Anne, David, and Brian — and each of them was incredibly professional and friendly. Since my project was a large one, multiple teams assisted me throughout the process, and they all did an outstanding job. I’m very satisfied with the service. Definitely recommended!

The PetPhone

Dec 10, 2025  on Shopify

Help is always super quick! Anne managed to fix some things we could not do by ourselves, took only 5 mins!! Worth having the app 100%!

Beach House Art

Dec 10, 2025  on Shopify

Setting up for a Christmas promo. Highly customisable, super responsive support. Thank you Mina, Daniel & Naomi. Time will tell if it drives sales.

Coffee Merch

Dec 09, 2025  on Shopify

Austin was great at addressing my issue today and offering recommendation on how to prevent it from happening in the future. Great experience all around.

URBANPRIVACY

Dec 08, 2025  on Shopify

sehr schneller Support (NAOMI), Problem wurde direkt gelöst. Ich hatte das Problem, das es ein Bug beim automatischen Hinzufügen gab. Das Dev. Team hat sich direkt darum gekümmert und das Problem wurde direkt gelöst.

Nikki Chasin

Dec 08, 2025  on Shopify

Amazing experience - had a complicated set up LAST MINUTE and EVELYN and BRIAN's help was incredible. They jumped right on my issue and solved it in record speed. Highly recommend!

Map of the Heart

Dec 07, 2025  on Shopify

Easy to set up and Mina from the support team was quick to help customise some styling we needed to change.

brooklynswenson

Dec 07, 2025  on Shopify

Was having an issue setting up a buy 3 get 1 free code and Naomi was very helpful in discovering the issue and helping my site run better. As far as the app goes, there is a lot of functionality we are not taking advantage of, so its a bit pricey for what we are needing. But the support is definitely there for the price.

Dandy Street

Dec 05, 2025  on Shopify

Really solid app — it works well and without complications. Support has also been excellent: Naomi was extremely helpful and solved everything in just a few minutes. Very positive experience.

Mygreenscape | Buy Plants Online

Dec 05, 2025  on Shopify

EVELYN from BOGOS.io was incredible. She jumped in right away, listened to what we were struggling with, and solved everything without any fuss. What really stood out was how she took the time to personally set up our offers. Quick, clear, and honestly a relief to deal with. Grateful for the support.

TGC Collectables

Dec 05, 2025  on Shopify

I had an issue setting up the first offer but Mina was super quick and helpful on live chat to get us up and running in minutes!

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