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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

LIKAPAWS

Dec 17, 2025  on Shopify

Useful app, it meets all the different requirements in different scenarios. The customer service staff are also very helpful, recommended!

SOAPMUM

Dec 16, 2025  on Shopify

Excellent app and outstanding support. Mina was very helpful, answered all my questions, and guided me through the setup smoothly. Really appreciate the great support!

GLO Greece

Dec 16, 2025  on Shopify

Austin swiftly helped me with a lot of changes I had in s short time frame, the team were quick and precise with their actioning. Thanks again all!

Markenkoffer

Dec 16, 2025  on Shopify

Excellent support from Evelyn! She was very responsive, professional, and helped us quickly with our Free Gift setup and questions. Really appreciated the clear communication and fast turnaround. Great experience overall.

Nutrition & Internet Supplements Limited

Dec 16, 2025  on Shopify

I couldn't fix a small issue with our custom checkout for ages, jumped onto the support with Mina who resolved the issue super fast and made sure everything was working the way we needed it too. Super support and a great app!

Harem Pants

Dec 15, 2025  on Shopify

This app is exactly what I needed and is easy to set up. I had to create a free gift offer quickly, and their customer support (DELWYN) was very helpful and responded promptly to all my concerns since I did not have enough time to study the guidebook or run a test offer.

BEAUTIFIED London

Dec 15, 2025  on Shopify

Austin was amazing my issue was sorted in minutes! Thank you so much for saving my sanity! Live support was amazing and my offer is up and running so thank you!!

Dr. Dana

Dec 15, 2025  on Shopify

Great support team and an easy-to-use app. They were very responsive and answered all of our questions within minutes. Special thanks to Evelyn for the quick and helpful support!

Cosmeticos24h

Dec 15, 2025  on Shopify

Lo mejor de BOGOS es el apoyo de los agentes: Anne, Naomi, son todas geniales. Solucionan cualquier incidencia o problema en menos de un minuto. Gracias

ViveVibe

Dec 15, 2025  on Shopify

The after-sales service is excellent, and the customer service representative, Mina, was very helpful and attentive in answering my questions. It's a great plugin.

Bentwood Ring Supplies

Dec 14, 2025  on Shopify

Excellent experience with support. Excellent experience with the app itself so far. Some updates and changes needed but that's par for the course on Shopify. Everything behind the scenes seems to be working perfectly. Mina is awesome. Give her more money.

hyve

Dec 14, 2025  on Shopify

Finally an app that solved my problem with progress bars and cart drawers. I also appreciate other BOGOS features that work well with my business. Top class support is a huge plus, always responds within minutes. Thanks Naomi for your assistance!

Hit Longer Drives

Dec 13, 2025  on Shopify

Unbelievable support!!! I installed the app on a Friday at 11pm. Had a significant theme layout issue with a volume discount widget on mobile. Dropped a note in the chat and thought for sure I wouldn't hear back till Monday. Liam and team responded and resolved my issue under 5 minutes. Mind blown. You just don't get that level of support anywhere today. Thanks BOGOS, top notch!

Parfumerie du Soleil d'Or

Dec 12, 2025  on Shopify

Très bonne expérience auprès de l'app BOGOS.io et de son support réactif. Nous avons pu faire de belles offres sur notre site et notre système de caisse Shopify POS.

Slate Runners

Dec 12, 2025  on Shopify

I was having issues with the BOGO discount. The representative Mina was so fast to correct the issue. She also explained what I was doing wrong. Thank you!

Elisa Paglia

Dec 11, 2025  on Shopify

Naomi è fantastica, mi ha aiutato a impostare uno sconto personalizzato ed è stata genitle e cordiale e professionale. Brava Naomi

MADISON.cards

Dec 11, 2025  on Shopify

Outstanding service from EVELYN today. Thank you so much for getting us set up so quickly. I really appreciated your patience and knowledge. Highly recommend!

Dirty Mids

Dec 11, 2025  on Shopify

We have a lot of custom work on our site, and have been trying to find a reliable and easy way to offer a free gift with X. Before finding BOGOS it had been a nightmare. This makes it so easy and quick to test and work different offers with just the push of a few buttons, and does so in a beautiful seamless way. Amazing find and great responsive support. Must have app.

Azura

Dec 11, 2025  on Shopify

This app has single handedly doubled my CVR rate! It also required crafting a good offer by offering complimentary free gifts that really make sense with your store as well of course. One day the app started to randomly glitch - but it turned out it was because of another app! The Support Team (Austin) Helped Me Out ASAP! It was a critical situation, ad-spend was high but their team fixed the issue within 20 mins or so!

Function of Vex

Dec 10, 2025  on Shopify

the app is pretty flexible. looks like they covered a lot of their bases to make it work for many businesses. i wanted to limit a gift to us customers only. The only draw back is that the gift was set to auto add to cart at $200. However, once they got into the checkout page and used a discount code, their total would dip under $200 but the app couldn't adjust the cart while in the checkout page. I think they said i need to pay for an even higher plan, but i don't remember for sure. In any case, they're still my go to for gift apps. All of the support team have been helpful, especially Anne. And I've had TONS of questions.

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