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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,143)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Trippy Captain

Jan 02, 2026  on Shopify

Received amazing customer service from Mina today! I have used many different bundle apps and so far this one has been the best.

Soi

Jan 01, 2026  on Shopify

A bit confusing to set up on a draft theme and do testing - having to clear cache and change multiple things...

By Houlberg

Jan 01, 2026  on Shopify

Quick and professional help from Mina ! :) Super fast, sweet and understood the problem right away ! Much appreciated ! :)

Drims

Dec 31, 2025  on Shopify

I’ve only just installed the app and I’m still in the trial phase, but it’s been working perfectly so far. I ran into some installation issues on my side, and Austin quickly helped me identify the problem—super helpful support!

C&F Creation

Dec 31, 2025  on Shopify

Great app and amazing support. We had an issue setting things up and Anne was super helpful. She replied quickly and helped us solve the problem almost instantly. The app itself is easy to use and does exactly what we need for BOGO offers. Really appreciate the support and highly recommend this app.

Upakarma Ayurveda

Dec 31, 2025  on Shopify

This app works well for BOGO, B1G2 and bundle discounts. The support person ANNE and team is very active in support.

Purrz

Dec 30, 2025  on Shopify

Very easy to set up and works smoothly with our existing theme. We replaced a much more expensive solution and were able to create bundles, discounts, gifts, and BOGOs without issues. The support team, especially Mina, is responsive, and the app feels lightweight but effective. Highly recommended for stores that want flexibility.

sheskn

Dec 30, 2025  on Shopify

Amy is very quick to respond, very helpful and was able to communicate with me well. Development team was not working at the time of my enquiry but she did inform me of this, and was able to prioritise my problem with the team first.

LuteceCosmetics

Dec 29, 2025  on Shopify

Great experience for offers! Thanks for Austin for the support, he is very reactive. This app can generate good results.

Tasawoq

Dec 28, 2025  on Shopify

Daniel was extremely helpful and professional. He guided me step by step and made the setup very easy. His response time was quick, and he explained everything clearly. The BOGOS app works perfectly for my promotions, and Daniel’s support made the whole experience smooth and stress-free. Highly recommend both Daniel and the BOGOS app!

TheUrbanGeek

Dec 27, 2025  on Shopify

Amy provided an exception support to assist us in setting up our offers. Overall, this is an excellent app. Premium theme is recommended to reduce the development time that is caused by limited of the theme.

Moisora

Dec 26, 2025  on Shopify

I am using this app since 1 month and whenever i need assistance, I get it withing minutes. Liam is very helpful and cooperative and understands the query right away and provides solution very fast. Happy with the service. also the app offers wide range of features. Loving it as well. totally recommended.

SunnySoil

Dec 26, 2025  on Shopify

Naomi has been extremely helpful and nice with accommodating all questions and concerns that we had! Thanks again for your awesome customer service! :)

HPW Cards Inc.

Dec 23, 2025  on Shopify

Tried a few different gifts and promotional app and Mina from BOGOS was extremely helpful, understood my needs and able to answer all my questions.

Manoir du Cafe

Dec 23, 2025  on Shopify

Great app that answered our needs to give gifts to our customers. Easy to use and intuitive. A great benefit is the support they offer. They are really responsive and helped me fix the issue quickly. I highly recommend!

Petit Moi

Dec 22, 2025  on Shopify

Love the app! Super easy to use and understand. The support has been great too. Anne helped us a lot during the onboarding process

Dom Dom

Dec 21, 2025  on Shopify

Amy was an incredible help. Even on a late Sunday afternoon. She responded quickly, understood exactly what I needed, and made the whole process smooth and stress free. Exceptional customer service like this is rare. Highly recommend this app!

Ecstasia

Dec 21, 2025  on Shopify

The support team is exceptional. I had a great experience interacting with Delwyn. She was prompt, patient, knowledgable. this helped address all my queries. she was also open to feedback when I told her about some capabilities missing in the app.

My Race Tatts

Dec 20, 2025  on Shopify

Thank you for you help fixing my progress bar. Your customer service is great and exceeded expectations.

Nua

Dec 19, 2025  on Shopify

Great and prompt support from Anne that helped us setting up our first order. Great customer support experience.

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