We have been using the Bogos app to offer a free UV lamp to customers who sign up and place their first order with our brand, Ohora. While the app initially worked correctly, in the past few months, it has started adding the free UV lamp to non-eligible orders, such as customers’ 2nd, 3rd, or even 5th+ orders. This creates a very problematic customer experience, as we are unable to explain to returning customers why a free item appears in their cart without them qualifying for it. We contacted the technical support team multiple times, but unfortunately, they did not provide a solution and instead claimed that the issue was caused by Shopify. For an app this expensive, it is extremely disappointing that such a simple and fundamental rule, “gift only on first order,” cannot be reliably handled. We hope the team will address this issue urgently.

Lots of Issue. Find a new app for this feature. No Support. Free gift is not applying correctly when there are discounts, new product launches, and upsells. Gifts are being applied to whole order and not product value threshold. Double adding free gifts on upsells so we are shipping multiple gifts for one order. Causing a issues for our ops and marketing

FYI - even though it says NOTHING about this in the app store, you actually have to pay $99/mo if you have Shopify plus - there is no "$29/mo" option. Super deceptive, I deleted the app immediately. Do better at vetting your Apps Shopify, we don't like feeling scammed.

Nul

Nice app but not satisfied friendly support.

You can't even view it on draft before you publish. Didn't like the customer service either.

DO NOT USE THIS APP - avoid at all cost- read full review, it will save you thousands of dollars. I had an extremely disappointing experience with this app and its support team. After uninstalling the app, I discovered that a cloned product remained active on my store, allowing customers to purchase an offer that should have been automatically disabled upon app removal. This resulted in financial loss as some customers took advantage of that and orders hundreds of the product for FREE!( up to 3000 USD!) When I reached out for support, instead of acknowledging the issue, they repeatedly sent policy articles and denied responsibility. I followed all their instructions to DISABLE the offer before removing the app, and even redownloaded it to verify—confirming that the offer was indeed deactivated. Despite providing clear proof, including video evidence, their team refused to take accountability or offer a refund for the losses caused by their system. If you're looking for an app that values transparency, reliability, and customer support, I strongly recommend looking elsewhere. This company has shown a complete lack of authenticity and accountability, leaving merchants to deal with the consequences of their technical failures. Would give zero stars if I could. Avoid at all costs