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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Naked Life Spirits UK

Nov 21, 2025  on Shopify

amazing customer service - app works really well - enabled us to offer free gifts for black friday, very impressed

KIKI & GREEN

Nov 21, 2025  on Shopify

Just set up, Zee was so helpful. I had no clue what I was doing but Zee was so kind and patient and go things set up for me ASAP. Really helpful, thank you so much. Great app!

Nash+Nova

Nov 20, 2025  on Shopify

Customer service great! Quick and very helpful + the app itself is very user-friendly. Would highly recommend!

Pieces of Art

Nov 20, 2025  on Shopify

Needed help with a problem. Evelyn replied quickly with a good answer and the problem was fixed very fast. Great app!

Clean Like A Pro

Nov 20, 2025  on Shopify

excellent service from Anne. She helped me set up my free gift fast and gave me peace of mind that it would be all ready to go without any issues.

Hopkins Formulations

Nov 20, 2025  on Shopify

Anne provides truly world-class support! As a freelancer, this level of service is a game-changer and the main reason I confidently recommend BOGOS to my clients.

Sandbaggy

Nov 19, 2025  on Shopify

Customer support is fast and amazing! Daniel was super helpful - answered all my questions, assuring me that this app would do everything i needed it to do and helped me through every step of the process. So far the app seems super intuitive and easy to use.

Violent Gentlemen

Nov 19, 2025  on Shopify

We have used this app for years. We are thankful for how much it has grown over the years and that they are constantly optimizing the program. We also appreciate their support team to help us with specific situations. Only feature we wish the app could do is to apply free gifts on the checkout page after discount codes have been applied, however, that is a shopify issue.

YOBOgear

Nov 19, 2025  on Shopify

App works very well. Customer support had my problem fixed in less than 5 minutes and now it works perfectly. Mina was an excellent, cheerful helper.

VILLYN

Nov 19, 2025  on Shopify

Amazing customer service by Hanna. She helped me set up the specific discount I needed for my store. Highly recommended!

ellessebr

Nov 19, 2025  on Shopify

Great experience with the support team! They were super helpful and quick to sort out the issues I had. Everything was solved smoothly, and they were really attentive the whole time. The app has been working really well for my store and is already helping boost our sales. Really happy with the service and the results so far!

One Stop Bride Shop

Nov 19, 2025  on Shopify

Anne was super helpful and quick to reply to our questions in regards to setup. We cannot thank her enough :)

MONLANE

Nov 19, 2025  on Shopify

The support here has been good Daniel, Amy and Anne have been helping me understand the app and how it works and have been prompt in their responses. I like the app so far as it allows me to create multiple offers that are specific to collections, using the free gift option.

Monday Muse

Nov 19, 2025  on Shopify

Really excellent customer service, and great segmentation for GWP including subscription vs one-time segmentation. Really good to have a GWP set by price AS WELL AS certain products. Highly recommend!

FRÉ France

Nov 19, 2025  on Shopify

Excellent plugin, has lots of options for promotions of gift products etc. Excellent support, fast and professional! Highly recommend!

HYD Collective

Nov 18, 2025  on Shopify

fast and attentive customer support! thanks to Anne, my problem was solved and custom code made for my stores widgets within minutes. truly a high level of support.

BE HYDROGEN

Nov 18, 2025  on Shopify

Mina was a great help setting up our black friday deals - was there each step of the way and provided really helpful guidance t ensure this was done correctly.

Giri Designs

Nov 18, 2025  on Shopify

Customer service is quick and helped me fix my problem with custom coding. Just started using it but so far happy with the set up.

Parent Rising

Nov 18, 2025  on Shopify

Fantastic support. David, Robert, and Hanna were quick to respond and help with a technical question and resolved my issue quickly. The app also works well on my site and has increased my conversion and average cost per sale.

Yummy Sports

Nov 18, 2025  on Shopify

Great app and super easy to use! It helped us set up a gift-with-purchase promotion in just a few minutes. The support team is amazing—special thanks to Evelyn, who was incredibly helpful and quick to respond. Their dev team also help customized the style of most widgets and make it appear in our custom slider cart. Highly recommended!

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