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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Fairina Cheng

Nov 13, 2025  on Shopify

Have just started testing this app and Evelyn was so helpful in making modifications and getting me started. Thanks!

Out n About

Nov 13, 2025  on Shopify

Great app, and brilliant customer service from Anne, the app solved an issue I had about using buy x get y with pre order items.

Beautyauradxb

Nov 13, 2025  on Shopify

La personne qui s’est occupée de moi, Mina, a été exceptionnelle. Très à l’écoute, aimable et professionnelle, elle a parfaitement compris ma demande et m’a accompagné jusqu’au bout. Grâce à elle, j’ai pu mettre en place l’offre que je souhaitais. Je suis entièrement satisfait de son aide et je la recommande à 100 %

FoxStore

Nov 12, 2025  on Shopify

using BOGOS was really helpful and very fast especially Austin who helped me at the same moment and fixed my issue. really recommend it.

Luminance Milano

Nov 12, 2025  on Shopify

Great app and super easy to use. It helped us set up a gift-with-purchase promotion in just a few minutes. The support team is amazing—special thanks to Mina, who was incredibly helpful and quick to respond. Highly recommended!

AIRSTRIDE

Nov 12, 2025  on Shopify

Anne from Customer Service was SO helpful! Quickly fixed the issues and things I missed and provided such great help to customise and get the app looking how I needed to suit my website. The BEST customer service I have experienced from a Shopify app - absolutely recommend this app. It also had more features than I expected, love it!! So essential for any e-comm store.

Hero

Nov 12, 2025  on Shopify

ANNE was super helpful she completed all of my custom request within the app. And was super responsive!

Decked Out Factory

Nov 11, 2025  on Shopify

Working with Anne ... this was the most amazing customer service I have ever had ( ever ). I was in a pinch, developer didnt work out and sale starting in less than 2 days. had a complex sale to run with a GWP and she did it ALL for me at 10pm at night and within an hour.INSANE. 15/10 amazing!

Coolnmore

Nov 11, 2025  on Shopify

guys, i just active the app and few offers which working pretty nice. Also the support team as Austin, Anne and Mina are amazing, as they responded immediately and gave the solution on my requests. As they are really serious and the app working properly in my store, i highly recommend.

Dark Foundry No.8

Nov 11, 2025  on Shopify

Had some great support from Austin, he was very quick, patient and helpful with my request. A credit to your support team. Thank you!

Be Vaporless

Nov 11, 2025  on Shopify

Anne and David provided exceptional support, quickly responsive will very helpful information and direction. If there was a 6 star options I would select it.

Hazy Herbs

Nov 11, 2025  on Shopify

Great App with "Free gifts" options, bundles, etc. There are really a lot of options to choose from. Here and there a few bugs, but the support is super fast and helpful, and will resolve all your issues, usually within minutes :)

Andreine

Nov 10, 2025  on Shopify

We are currently setting up new promotions and gifts for orders with the app. The service is very fast. I believe that it will help us increase sales

Tres Trufas

Nov 10, 2025  on Shopify

Increíble atención al cliente de Evelyn, respuestas muy rápidas y claras. Así da gusto empezar a configurar una nueva app. Sin duda lo recomiendo

City of David Store

Nov 10, 2025  on Shopify

I had an issue with how the discount appeared on the website , but I received excellent service from Austin and the team. They quickly resolved the problem and were very helpful throughout.

M. Valentina - María Valentina Cancún

Nov 10, 2025  on Shopify

Anne from Bogos was incredibly helpful and super fast! She understood exactly what I needed and delivered everything perfectly. Highly recommend working with her!

mamacareau

Nov 10, 2025  on Shopify

It is a great app to use. Mina, who is responsible for helping me whenever I have questions about this app, answered very patiently and in detail. She also took quick action to help me fix my issues. Highly recommend this app!

Forme®

Nov 08, 2025  on Shopify

Lots of Issue. Find a new app for this feature. No Support. Free gift is not applying correctly when there are discounts, new product launches, and upsells. Gifts are being applied to whole order and not product value threshold. Double adding free gifts on upsells so we are shipping multiple gifts for one order. Causing a issues for our ops and marketing

Road Armor

Nov 08, 2025  on Shopify

Evelyn went above and beyond. Our team couldn't get the free-gift promo working in time and she stepped in, solved it fast, and made sure our Veterans Day launch didn't miss a beat. Professional, quick, and incredibly capable. FIVE STARS!

The Little Bunny Australia

Nov 08, 2025  on Shopify

Fantastic app! Super easy to install and customise. The integration works smoothly, and the support team is absolutely amazing, quick, friendly, and very dedicated. Huge plus for the great service! I highly recommend this app to anyone looking to set up BOGO promotions effortlessly.

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