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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

EarthnAirCreations

Nov 18, 2025  on Shopify

Great app and wonderful support! They are super helpful in helping us through setup and bugs. The bundles and features do everything we wanted. Thanks so much!

Strapology Store

Nov 18, 2025  on Shopify

An amazing app at the best price on the market. Works very smooth. Support is also amazing, Austin sorted out my requests in minutes. Highly recommended.

Retro Stage - Chic Vintage Dresses and Accessories

Nov 18, 2025  on Shopify

This app is very comprehensive and constantly being optimized and improved; it's very user-friendly. Customer service representative Anne is a wonderful person; she responded very promptly and was able to quickly help me resolve my issues.

Enab-Berlin

Nov 17, 2025  on Shopify

Evelyn was super helpful today. Clear answers, quick replies, and really patient with all my questions. She walked me through every step without overcomplicating anything. Great support — thanks a lot!

Zum Bar Soap

Nov 17, 2025  on Shopify

We use this app all the time for offers on our storefront! Any time I have a question, support is very quick and helpful.

TRVLD

Nov 17, 2025  on Shopify

Mina from Bogos was the absolute best support I could have asked for. She went above and beyond and was very patient with me. I will absolutely be using this service because of her.

Collars & Co.

Nov 17, 2025  on Shopify

A great, easy to use app. The support team is wonderful. We ran into a bug during a promo period. I started a chat with support, they were super responsive and had it fixed within minutes. Great app with a great team.

Wear Your Red Lips

Nov 17, 2025  on Shopify

EVELYN is so great! She helped me create the promo we've been having a hard time creating. Thank you Evelyn! :)

QNT Perú

Nov 17, 2025  on Shopify

Muy buena atención y trabajo de ANNE y BRIAN. Me ayudaron editando el código de mi página y generando las secciones como le pedí por referencias. Totalmente recomendados.

Slow Recipe

Nov 17, 2025  on Shopify

I’ve been using this free gift add-on app, and it’s been working great so far! The setup was easy, and the features are exactly what we needed for our promotion. Mina and Harry are also quick and helpful whenever I have questions!! Overall, highly recommended!

Aussie Pharma Direct

Nov 17, 2025  on Shopify

So far the app has been very easy to navigate and intuitive to use. And the Support team (Liam and Mina) has been very responsive and helpful with the the questions I have and fixes that needed done when setting up the free gift features on our shop.

Lineage Provisions

Nov 17, 2025  on Shopify

The app is working great, and the support team has been excellent. I want to shoutout David specifically, as he put the extra effort in to help get us what we needed with the app. Will continue to use it now and in the future.

Zahar

Nov 16, 2025  on Shopify

I've only just started the app, so far so good. But i needed to assistance and very quick and helpful response

Cellfy BR

Nov 15, 2025  on Shopify

Evelyn was very helpful. I was impressed with the personalized support, she assisted me with everything I needed and ran all the tests.

Innovo Labs

Nov 15, 2025  on Shopify

the app has too many features, and as a store owner u need sometime to adapt. but the customer service making it smooth to adjust and ask for optimization, notably without extra costs. thanks for Evelyn & Anne and more importantly the dev team who are very standby & responsive for modifications.

My Store

Nov 14, 2025  on Shopify

This app has been an amazing experience. At first, I didn’t think it would work because I’m using a website builder, but the team made it happen. Austin, Hanna, and the developer Raw were incredibly helpful throughout the entire process. I’m very happy with the results and highly recommend giving it a try, even if you’re unsure it will work. They truly go above and beyond to make it happen for you.

ROCKJAW®

Nov 14, 2025  on Shopify

Great app so far - Austin, the customer service agent responded within 60 seconds and solved a technical fault within 15 minutes. Highly recommend.

Impera Italia

Nov 14, 2025  on Shopify

Great experience so far using bogos.io! Great options to select from, exactly what we were looking for to improve our offers. Very friendly and helpful customer service, dedicated to helping clients achieve exactly what they're looking for.

huun store

Nov 13, 2025  on Shopify

Anne is an absolute wizard — incredibly fast, effective, and genuinely kind. Truly a 10/10 experience.

Ohora Türkiye

Nov 13, 2025  on Shopify

We have been using the Bogos app to offer a free UV lamp to customers who sign up and place their first order with our brand, Ohora. While the app initially worked correctly, in the past few months, it has started adding the free UV lamp to non-eligible orders, such as customers’ 2nd, 3rd, or even 5th+ orders. This creates a very problematic customer experience, as we are unable to explain to returning customers why a free item appears in their cart without them qualifying for it. We contacted the technical support team multiple times, but unfortunately, they did not provide a solution and instead claimed that the issue was caused by Shopify. For an app this expensive, it is extremely disappointing that such a simple and fundamental rule, “gift only on first order,” cannot be reliably handled. We hope the team will address this issue urgently.

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