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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,817)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Luva Parfums

Aug 27, 2024  on Shopify

Anna was great with support, not talking to a bot, directly a person and she was a great help! Easy to setup app.

Vuglo

Aug 26, 2024  on Shopify

Fast reply! It is super helpful if you are stuck with anything or need clarification on what you need to do! for a beginner, I needed all the help that I could get :)

Helaoil

Aug 26, 2024  on Shopify

I am super happy with the Omega Pixel app I installed on my Shopify store. It really works perfectly! What makes it really great is the customer service. Hana has been incredibly helpful to me.

Ventiro

Aug 24, 2024  on Shopify

One of the best Shopify apps for tracking Facebook data. Niel has helped us with setting up the app. Thank you Niel!!

La Beaumonde

Aug 21, 2024  on Shopify

Today Anna from Omega helped me to figure out if my pixel was connected correctly. She helped me in a very kind and nice way! Would absolutely recommend.

NOVACON

Aug 20, 2024  on Shopify

Hana was a great help to my enquiry about Omega FB pixel and what its function actually was, and helped me with my concerns in moving my pixel over to a new store!

Uniphant

Aug 18, 2024  on Shopify

Useful App, data is correct, great customer service making sure my pixel is working fine. Highly recommend

Danoori

Aug 18, 2024  on Shopify

The support team is excellent, Joyce went the extra mile to understand my issue & help me resolve it.

TDANCE

Aug 17, 2024  on Shopify

I use Omega and other app in several stores. Omega get higher Event Match Quality score. And customer service is awesome.

yuunysleep

Aug 17, 2024  on Shopify

"I’ve asked a lot of questions, and the responses have been incredibly kind and quick. I've never experienced such outstanding service before! I highly recommend this app!"

Brushora

Aug 16, 2024  on Shopify

App is great as well as support, I just wish that I din't have to disable Data sharing from Meta app since I am not sure that it would negatevily affect my ad performance. We will see, hope its not as support suggested.

Fandomaniax

Aug 14, 2024  on Shopify

Customer Support Joy went ahead and help me with setting up the pixels after a issue with a new theme integration. went ahead and did everything up. appreciate the help

Aliving

Aug 14, 2024  on Shopify

Building facebook pixels is easy. The customer service was very responsive and was able to solve our seller's problem very well. Thank you for Tracy's support.

Woofandfurry

Aug 13, 2024  on Shopify

Hana provided exceptional support. Her expertise not only resolved my issues swiftly but also enhanced my overall experience with the app. Her friendly and professional approach makes her a standout team member. Highly recommend both Hana and this insightful tool for anyone looking to optimize their ad campaigns!

Geeksoutfit

Aug 13, 2024  on Shopify

The operation is very convenient, especially the customer service reply is very timely and patient, in extreme help me solve the problem, is a good app!

MOJOTEE

Aug 13, 2024  on Shopify

This is the second time I have used this APP. It is very powerful and easy to use. More importantly, the customer service is very professional and timely, and they are always there if you need them. Highly recommended!

Mebeks

Aug 12, 2024  on Shopify

Very fast and helpful customer support. They solved my problem 5 minutes after I messaged them. Greatly recommend!

Solara

Aug 11, 2024  on Shopify

I’ve been using the Omega Facebook Pixel Ad Report app on my Shopify store, and it’s been great! It’s super easy to install, and I love that it supports multiple pixels, so I get better tracking for my ads. The reports are clear and helpful, making it easier to see how my ads are doing. Definitely a good tool if you’re running Facebook ads and want to make sure you’re getting the most out of them.

Elixir Evoke

Aug 07, 2024  on Shopify

It was amazing, I got help from Joyce she guided me threw and led me to my solution to the problem i was dealing with. Everything on the app with setting up and getting your pixel active is simple, smooth and easy and I love that for this app. Would 100% recommend others to use this for their business as well like I did.

Goodies Eindhoven

Aug 06, 2024  on Shopify

Got an issue with my facebook pixel, but Hana was there to help me out. Very fast and kind, explained all the steps need to be taken and how it's solved. Keep up the good work!

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