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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,741)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Prose Books Store

Jul 25, 2024  on Shopify

Customer Support is top notch. These people are very responsive and will answer any question and go to any length to get things worked out. I highly recommend this app.

Magicgearus

Jul 22, 2024  on Shopify

Apps are quite good, with Facebook data returning to the app and then to Ads Manager mostly accurate at 100%. During peak sales times, the data might deviate by about 5-10%. Support is quick and detailed. I've used many apps, but I still choose Omega

Pincrates

Jul 21, 2024  on Shopify

So far its ok, however looking to see which Ad the orders was purchased through was only through the ADs ID instead of name. It will be much better if Omega could work with shopify on this. Anna has been a great help. Great customer service

izabellah

Jul 19, 2024  on Shopify

Got it! Here's a review for Tyler: I recently needed help installing Pixel Omega on my Shopify store, and Tyler from Omega Assistant provided exceptional support. He was incredibly knowledgeable and patient, guiding me through each step of the installation process with clear and concise instructions. His expertise made what initially seemed like a daunting task much more manageable. I truly appreciate Tyler's assistance and highly recommend his support to anyone needing help with Pixel Omega or any other Shopify-related issues. Thank you, Tyler, for your excellent service!

SoluLume

Jul 18, 2024  on Shopify

The best app for tracking your store event, im using it on all my store, the support also are great, and you can connect to an agent and help you in minutes.. highly recommande it.

Nesty Chile

Jul 18, 2024  on Shopify

Fui atendido por Anna. Estoy muy contento con el servicio ya que el problema fue solucionado en un par de horas. Agradezco al equipo de Omega, se que los desarrolladores están trabajando en una customización en mi tienda y sé que saldrá todo bien. Gracias!

Bekrvio

Jul 15, 2024  on Shopify

Great app, very simple to use and understand. With Tracy's help, I completed all the settings. And she solved all my problems in a very short time. Most importantly, it accurately captured the event data I set on the website. 100 points for the function, 100 points for the experience, and 100 points for Tracy's service.

KHAIZEN

Jul 10, 2024  on Shopify

Needed support with an overreporting of the Meta events. Fixed the issue within several hours. Chat support was instant and another person of the team investigated the issue and reported back in less than 12 hours. Fantastic service!

Bailey&Bone

Jul 08, 2024  on Shopify

Still testing the app to see if it is suitable for us but would like to say that the support is super helpful and really good with explaining how the app works.

miraclé

Jul 08, 2024  on Shopify

Overall, my experience with the Omega Facebook Pixel Ad Report has been overwhelmingly positive. It’s a powerful tool that has enhanced my ability to track, analyze, and optimize my Facebook ad campaigns. For anyone serious about maximizing their Facebook advertising ROI, I highly recommend giving this tool a try.

HALIPAX

Jul 07, 2024  on Shopify

This is a great app with fantastic support. Tracy helped with a few issues today and is all up and running in no time—a must-have app for all Shopify stores.

Namarie

Jul 05, 2024  on Shopify

Since installing Omega my sales have dropped 30% DoD. I'm about two days from bankruptcy now. All ads stayed the same. I'm told this is rare, but beware

Poptart Posters

Jul 04, 2024  on Shopify

Easy to set up and analytics appear to be much more accurate and reliable than both shopify and facebook. Excellent customer support with all queries since installing the app.

SwiftVac

Jul 04, 2024  on Shopify

Team is super helpful, one of the best tools to get more accurate data. I'm running FB ads and can already see a difference in the ad reports. Highly recommend and look forward to updating my review as I scale my store with Omega.

LadnaLapka

Jul 04, 2024  on Shopify

This is definitely the best app for tracking your Facebook pixel on Shopify. I highly recommend it! It's a game-changer for optimizing and monitoring your pixel data. The team members are also incredibly kind and helpful! :) Thank you so much!

SENTLY

Jul 03, 2024  on Shopify

I had an excellent experience with Omega Pixel, thanks to the amazing support from Joy. I was struggling with issues related to my old pixel, but Joy guided me through the process of removing it and installing a new one seamlessly. I'm not particularly tech-savvy and prefer to focus on selling, so having Joy's assistance was incredibly valuable. Joy's support was outstanding, and I couldn't be happier with the service. Highly recommend Omega Pixel, especially if you get the chance to work with Joy!

DazzleSport

Jul 02, 2024  on Shopify

It's a very good application. I always refer to the application's advertising report data during the advertising process, so that I can make timely and correct budget adjustment decisions. When I encounter problems, I can contact the service staff at any time and they are always patient enough to help me solve the problem. Excellent, highly recommended.

regallo-norge.com

Jun 27, 2024  on Shopify

Nila really helped me with my quesstion fast and solved the problem by checking de app for me. I really appreciate the support team of Omega.

Freedmway

Jun 26, 2024  on Shopify

I really like this APP. It's simple to use, very helpful, and the customer service is patient in answering questions.

Fiona Zürich

Jun 24, 2024  on Shopify

I am super happy with the Omega Pixel app I installed on my Shopify store. It really works perfectly! The integration with Facebook is effortless and tracking conversions is really a breeze now. The app gives me comprehensive reports and insights that have helped me make my marketing better and get more out of my ads. What makes it really great is the customer service. Joyce has been incredibly helpful to me. I had some technical questions and within no time I had an answer. Joyce was not only quick, but also super knowledgeable and friendly. She helped me step by step and made sure everything was working properly. If you're looking for a good and convenient Facebook Pixel app for Shopify, Omega Pixel comes highly recommended. The app itself is top notch and the customer service, especially Joyce, is great. Thanks for the super experience!

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