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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,816)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Milk Depot Inc.

Dec 04, 2024  on Shopify

This app is amazing, it is like getting a much more expensive app I won't mention names H***S haha, for a price I can actually afford. Support is absolutely amazing, Joyce is a wealth of knowledge and eager to help! Honestly the best support I have ever had with any software/apps! Thank you so much

Romee Oslo

Dec 03, 2024  on Shopify

Handig en Accuraat. Ook fijn dat als je hulp nodig hebt dat er iemand jou gelijk kan helpen, ze zijn heel geduldig en vriendelijk.

Van Leeuwen Mode

Dec 02, 2024  on Shopify

The Omega team is great, and Hana really stands out with her quick responses and customer-focused approach. She’s super helpful and makes sure you get exactly what you need. Great support overall – thank you guys!

Aosha Boutique

Nov 28, 2024  on Shopify

increíble el servicio de atención al cliente Gracias Anna por tu tiempo y aclaras todas mis dudas.

Nymock

Nov 27, 2024  on Shopify

This is my second time installing the app and Joyce was able to assist me throughout the entire process. She was able to identify and resolve all issues with ease and guided me through the most effective and efficient way of syncing all previous data through Facebook. I look forward to seeing better tracking in the next few days but I have no doubt that their customer support will be here to solve any remaining challenges I may face!

Esova London

Nov 27, 2024  on Shopify

The app can be expensive for a complete beginner, however, it is effective and does the job properly. Also, they have got an amazing 24/7 support team.

Robinson London

Nov 27, 2024  on Shopify

Very good customer support. No matter what the problem, you are helped directly and the problem is solved within a short time. Definitely recommendable.

Lumiya Beauty

Nov 26, 2024  on Shopify

Omega heeft echt een hele fijne support chat, 24/7 en proberen zoveel mogelijk met je mee te denken ook als de oplossing niet binnen Omega is.

HOMEQUE

Nov 26, 2024  on Shopify

My store got issue viewing the pixel, the team supports very fast and in-time. The best supported tracking apps i've used so far. Thank you Omega.

mbaby-boutique.com

Nov 24, 2024  on Shopify

C’est la seule application traceur que j’ai trouvé très efficace qualité /prix y’en a pas deux Un service clientèle disponible rapide et efficace

Palazio

Nov 24, 2024  on Shopify

tracking is decent and costumer service is top notch, Tracy was very helpful in getting my problem fixed

ZOKULT

Nov 24, 2024  on Shopify

Just set up the Omega Facebook Pixel for the first time, and I’m already impressed with its features! The setup process was straightforward, thanks to Lynn's and Hana's incredible support. She guided me every step of the way, making it so much easier. I’m excited to start using it and see how it performs. So far, I’m really happy with what it offers!

Kézműves

Nov 23, 2024  on Shopify

This software is very easy to use. When encountering problems, the team will follow up and solve them in time. I am very satisfied.

Gravgear

Nov 23, 2024  on Shopify

I switched from a popular, low-cost feed app that I wasn’t satisfied with. Its outdated interface, unhelpful support, and hard-to-navigate documentation left a lot to be desired. Switching to this app has been a completely different experience. While it’s a bit pricier, it’s nothing compared to a dedicated ad account budget. The interface is modern and intuitive, and customer support is outstanding. Noel helped me set everything up, ensuring no duplicate pixel events and proper configuration. This level of support is exactly what I needed. While we’ll need more time to assess the data accuracy, I’m feeling very positive about it.

Envy The Eagle

Nov 22, 2024  on Shopify

I had a difficult time getting my pixel to connect on Meta. I downloaded this app and it was like magic! Quick and easy and now connected and no issue! Tyler was great at helping me navigate! Highly recommend!

Brainer Toys

Nov 22, 2024  on Shopify

The app is great, it tracks really everything, and the customer support is always available and ready to help you, super satisfied.

ZOKULT

Nov 19, 2024  on Shopify

Just set up the Omega Facebook Pixel for the first time, and I’m already impressed with its features! The setup process was straightforward, thanks to Lynn's incredible support. She guided me every step of the way, making it so much easier. I’m excited to start using it and see how it performs. So far, I’m really happy with what it offers!

Fabluxe Fashion

Nov 18, 2024  on Shopify

As soon as I encountered issues, the live chat was immediately available and helped me as quickly as possible. They listened carefully and worked with me to achieve a good result. I am very happy with the help I received, so I can continue with my TikTok ad account.

VANTAGE-MELBOURNE

Nov 17, 2024  on Shopify

BEN from omega help center helped me big time with referring me to a paypal tracking number sync app, and also helping me along with Tracy to adjust some things with ads reports. LIFESAVERS

DIVERSEDIGS

Nov 16, 2024  on Shopify

Tracy ist eine sehr erfahrene und hilsbereite Person, antowortet in Sekunden, ist sehr kompetent und kommt auf den Punkt.

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