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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,741)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Selene Nordic

Nov 07, 2024  on Shopify

Ik ben nog niet zo lang bekend met de Omega Facebook Pixel maar had zojuist even hulp nodig en support (Amelia) heeft me perfect geholpen!

Ma boutique

Nov 04, 2024  on Shopify

j'ai rencontré des difficultés avec l'extension , et Amelia m'a beaucoup aidez a résoudre tout mes soucis :) a votre écoute et prend le temps de vous guider :)

AMOVAN

Nov 04, 2024  on Shopify

The app works really well, and the customer service is great. However, since we won't be using it in the near future, we had to cancel the subscription renewal. The customer service said that simply uninstalling the app will prevent the renewal. We will continue to monitor this issue. That being said, I have to say this is a successful and good Shopify app plugin.

Bliise

Nov 03, 2024  on Shopify

Amazing app, they were so quick in organising everything and support was the best! Ben was very patient and helpful. Definitely deserves a 5 star!

MOTIFINO

Nov 02, 2024  on Shopify

Great customer service and perfect app for tracking via pixel and API. Very easy to set up and very intuitive

SU Paris

Oct 31, 2024  on Shopify

just set the app, but the support has been amazing in helping us! Can't wait now to see more about it. Thanks Joyce!

NorthernCloset

Oct 31, 2024  on Shopify

Tôi chả biết nói gì thêm dịch vụ này khá là tốt nhất là cô trợ lý Anna đã hỗ trợ nhiệt tình cho tôi. Hy vọng ứng dụng tốt như thế này sẽ đến được với nhiều người dùng

Yesoul Fitness UK

Oct 29, 2024  on Shopify

Good product, easy to integrate, and the customer service is really good. Tracy is very patient and nice. I just need to set up with a few minutes.

Solviano

Oct 27, 2024  on Shopify

Ik raad deze app aan. Hoewel sommige dingen in ontwikkeling zijn of niet altijd perfect werken, is de klantenservice echt geweldig. Je wordt 24/7 geholpen en problemen worden altijd snel opgelost!

Nunolo

Oct 27, 2024  on Shopify

Best pixel app on the app store. If I ever have any issues the support team will always helps me fix them.

Famvibe

Oct 26, 2024  on Shopify

Tracy was very enthusiastic in providing support. She helped me identify the issue and resolved it very quickly. I highly recommend using this app; the logic works well.

Fieria

Oct 25, 2024  on Shopify

I recently had an excellent experience with Niel from online chat support. He was incredibly patient, attentive, and quick to address my concerns. Niel guided me through each step with clear instructions, ensuring I fully understood the solution. His professionalism and friendly approach made a potentially stressful situation smooth and easy. Highly recommend Niel for outstanding customer service!

Kvinova

Oct 24, 2024  on Shopify

Good app. Does what it is supposed to do. Other than that, the support is really great. You are helped with any part at any time. The explanations are very clear. Thanks!

4x4shop

Oct 23, 2024  on Shopify

I truly appreciated the prompt and outstanding support from the Omega team. Their assistance went above and beyond my expectations. If all companies provided support like this, it would make a world of difference. A big thank you to Omega, and I hope you continue to offer such excellent service to your customers!

CutyPet

Oct 22, 2024  on Shopify

I've been using the Omega Facebook Pixel app for my Shopify stores, and it's been fantastic for managing multiple pixels and tracking data accurately. It makes it super easy to set up and manage Facebook tracking without the usual hassle. The interface is user-friendly, and it gives detailed insights on how ads are performing. The tracking accuracy has really improved my ad performance analysis, allowing me to optimize effectively. Highly recommend it for anyone serious about improving their ad targeting and tracking!

Sandra Ruiz

Oct 19, 2024  on Shopify

It is very easy to use and the person who helped me with my questions treated me very well and resolved all my doubts, thank you very much Niel, very courteous treatment

Molly London

Oct 19, 2024  on Shopify

They helped me very well with installing the app, unfortunately I had a lot of problems with my ad account but we jumped on a google meet call together within 5 min. We eventually figured it out together and helped me until it was fixed. Appreciate it immensely and recommend working with them.

Raverro

Oct 19, 2024  on Shopify

Great app for keeping track of ads. It’s easy to use and shows updates right away. The customer service is really friendly and always ready to help. I highly recommend it!

22Utopia

Oct 18, 2024  on Shopify

L'aide que j'ai reçu a été rapide et très efficace. Explications claires et précises. J'ai adoré l'exépérience et je recommande Omega à tout le monde sans hésitation pour que tout le monde pouisse profiter de cette expérience. De plus, très professionnelle! Je remercie Omega et je suis certaine que nous allons accomplir de grandes choses ensemble. My support was Tracy and she has been amazing !

Ohmamá Ropa de Maternidad

Oct 17, 2024  on Shopify

I have been using the app for a month, and I am learning how to use it. So far, my experience with the client service has been pretty good.

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